3D Rendering, Artificial Living Walls, Custom Bocce Ball Courts, Custom Fire Pits, Custom Water Features, Deck Design, Dog Run Construction, Drafting, Drought Tolerant Landscaping, Edible Gardens, Garden Design, Gazebo Design & Construction, Green Roofing, Hardscaping, Landscape Design, Landscape Plans, Living Walls, Organic Gardens, Patio Design, Pond Construction, Pool Landscaping, Project Management, Shed Design & Construction, Site Planning, Construction Drawings, Deck Building, Fence Installation, Fence Repair, Masonry, Trellis Construction, Fence Installation & Repair, Masonry Construction & Repair, Trellis & Pergola Construction, Petscaping, Sustainable Design
Bountiful, Canyon Rim, Centerfield, Cottonwood Heights, East Millcreek, Holladay, Kearns, Little Cottonwood Creek Valley, Midvale, Millcreek, Mount Olympus, Murray, North Salt Lake, Oquirrh, SLC, Salt Lake City, Sandy, South Salt Lake, Taylorsville, West Jordan, West Valley City, Willard, Woods Cross, Will work anywhere
APLD Certified Professional Landscape Designer #317 since 2008 (Association of Professional Landscape Designer) FAPLD since October 2018 (Fellowship of Professional Landscape Designer)
28 Reviews for Laughlin Design Associates, Inc.
cut out and core ten steel (a 1' deep section) put across the south side of the lawn.
Alan signed my contract for $1,975.00 and I went outside to photo graph their potential design. I noticed early on that Erika was constantly whispering behind me to Alan. I assured them that I would produce a beautiful design. The original design was only for the yard, but a day or two later when I called and asked for $500.00 more to include the hillside to the north, Erika said no, so I promptly dropped my request. This would add at least 4-6 hours additional time.
I came over at 10:00 AM on April 4 to measure the hillside, which included numerous existing shrubs and trees, plus a 4' retaining wall and an 8' retaining wall about 15'-17'
above the 4' retaining wall.
On April 18 I met Erika and Alan to show them their conceptual design. After an hour and a half they paid me $1000.00 for the conceptual design.
In the days following this Erika and Alan emailed me numerous times about solving the problem of the 8' (heat wall). I suggested vines, ornamental grasses and painting the wall. Erika took this all wrong and said as much about "painting the wall". I decided that painting the wall a neutral color was the ultimate solution. Keep in mind that Erika experienced internet failure or no-internet access.
On May 3, 2017 I received a very negative email from Erika and a letter from Alan in the same email saying very negative things about me and my business.
I operate a very professional, very experienced business and bend over back ward to
make my clients happy. Read my reviews on houzz.com and look at all of my satisfied
I am sorry that Erika and Alan had such a negative view of me and my business. You
cannot please every single client.
Rick Laughlin, APLD
Laughlin Design Associates, Inc.
Salt Lake City, UT 84105