Sustainable Practices | Unique Designs
3D Rendering, Artificial Living Walls, Custom Bocce Ball Courts, Custom Fire Pits, Custom Water Features, Deck Design, Dog Run Construction, Drafting, Drought Tolerant Landscaping, Edible Gardens, Garden Design, Gazebo Design & Construction, Greenhouse Design & Construction, Hardscaping, Landscape Design, Landscape Plans, Living Walls, Organic Gardens, Outdoor Lighting Design, Patio Design, Pond Construction, Pool Landscaping, Project Management, Rooftop Deck Installation, Shed Design & Construction, Swimming Pool Design, Artificial Turf, Rachio Irrigation Controller Install
Anderson Mill, Austin, Brushy Creek, Cedar Park, Hutto, Jollyville, Manor, Mc Neil, Pflugerville, Round Rock, Wells Branch, West Lake Hills, Windemere
Texas Excellence In Landscaping: Design - Bronze 2018 Green Garden Certified (City Of Austin, TX) Best of Houzz Customer Service Awards, 2014 & 2015 Featured in HGTV "Yard Crashers" (Season 13, Episode 10. Titled: Funky Food and Music Lounge)
I do appreciate your concern, and do apologize that you felt ignored. I feel there is more to this situation than you have noted here for us.
We did our best to create a resolution that was reasonable for both parties involved. As our intentions are to never leave a project that is not properly built, or a customer that is unsatisfied; we had special circumstances brought on by our situation. We did our best to work with you to achieve your landscape within your budget. This took several edits, and cut backs from our initial recommend proposal. Due to that, there were areas that you required us to eliminate parts and pieces.
After our discussion several months ago, I did send you over a repair estimate. This estimate included a heavy discount on repairs of completely rebuilding the patio you have mentioned. You did not accept this as an appropriate solution, and often refused to acknowledge this offer. This was after the repairs we made for free of certain natural stones that you mentioned you did not like seeing in the patio. We have since gone through many historical rain falls in our area which has left the patio seeming more "mildew and moldy" as the natural limestone is a porous stone. This is unfortunately common in a situation like yours, but I have also offered several options on how to clean, maintain and seal the stones. During the initial consultation, you mentioned needing a smooth surface, with no ridges of a flagstone - this material is the most common for a situation like this, and due to budget, we recommended using the limestone as it is the most economically friendly. After further discussion, we also discussed the maintenance of the bright white limestone can become tedious over time as it will age gracefully; as limestone is expected to do.
I can not help but feel I have done everything in my power to provide you with solutions that have been acceptable in the past to other customers, and companies. This has included replacing certain stones that were undesirable at no cost to you, as well as providing you with an estimate for requested repairs and additions at a heavy discount as you requested.
Native Edge Landscape