3D Rendering, Artificial Living Walls, Barn Design & Construction, Custom Fire Pits, Custom Water Features, Deck Design, Dog Run Construction, Drafting, Drought Tolerant Landscaping, Edible Gardens, Garden Design, Gazebo Design & Construction, Hardscaping, Landscape Design, Landscape Plans, Landscape Supplies, Living Walls, Natural Swimming Pools, Organic Gardens, Outdoor Lighting Design, Patio Design, Pond Construction, Pool Landscaping, Project Management, Shed Design & Construction, Site Planning, Swimming Pool Design, Deck Building, Masonry, Trellis Construction, Construction Drawings, Custom Spas, Pool and Spa Design and Construction
Aliso Viejo, Costa Mesa, East Irvine, Foothill Ranch, Irvine, Lake Forest, North Tustin, Orange, Portola Hills, Villa Park, Newport beach
43 Reviews for Ray Morrow Design
Any potential clients who review my Houzz profile will see our firm has won multiple awards and had nothing short of 5 star reviews.
In a service oriented industry, I have had to develop a very comprehensive landscape design contract that clearly outlines the scope of services included for the design and planning stages of residential properties to protect our firm. Unfortunately as in many industries, you always have that one in a thousand Client that makes this contract worth its weight in gold. The Ades's were informed from the onset that my design package would be a comprehensive set of conceptual design plans which would be designed to pass the scrutiny of the acting Management Co. / HOA and the Architect who reviews landscape designs. I told the client from the beginning that after the design stage was completed and design plans approved, we would need the services of the following professionals to create support documentation for the completed/approved landscape plans : Architect, Engineer, and possibly a Soils Engineer considering the unique topography of their property and scope of multiple structural elements requested by Homeowner .
My design Contract clearly stated that in the event these additional services would be needed that there would be individual costs associated with all required plans and documentation for city review .
My initial design fees of $10,000 for the landscape plans for the Ades plans is actually a very fair if not a low cost based upon the scope of the project. The Architect and structural engineer I've worked with for the last 15 years provided a quote of approximately $10,000 for the architectural and engineering plans to correspond with my design plans.That cost based on my experience and what was entailed in preparing plans with the required level of detail was very fair.
I received a call from another Orange County Engineering firm (contacted by Kevin Ades) after I completed my landscape plans for Kevin and Chris Ades and his projected cost for the proper architectural details and corresponding engineering to coincide with my plans was more then double the quote I provided to the client from my Architect.
I went above and beyond the agreed upon services within my design contract. I personally went and met the architect who works with the HOA and Management Company for the Ades's Laguna Hills naighborhood on the Client’s behalf (not required in my contract) and I did about 6 revisions at no additional charge to the landscape plans (my contract stipulates 3 revisions only).
Fortunately I've never had an experience like the one I had with this client! I bent over backwards to accommodate their wishes and in the end felt that I was being taken advantage of! Unfortunate outcome all round.
The accusations levelled at me in the negative review from Kevin Ades are not only false but also very hurtful. No matter how accommodating I was for the this client I couldn't reach a positive end to the relationship.