3D Rendering, Construction Drawings, Custom Fire Pits, Custom Water Features, Deck Building, Gazebo Design & Construction, Hardscaping, Masonry, Swimming Pool Design, Landscape Design
Ahwatukee, Chandler, Gilbert, Guadalupe, Higley, Mesa, Paradise Valley, Phoenix, San Carlos, Scottsdale, Tempe, Tempe Junction, Anthem
BBB#1 ranked pool and landscape builder in AZ by Arizona Business Magazine Registrar of Contractors American Horticultural Society Environmental Award
I’m sorry you had to post this review to feel like we would take your concerns seriously. I’m sorry that you didn’t mention the last 6 months plus that we have been onsite, trying to figure out the issues with WHY the pavers are heaving & not level after our initial installation. Please note that after our first few visits that we verified that we installed the pavers to the ICPI standards of 4” of compacted AB, and ½’ of leveling sand (as we do on ALL Unique projects, and one of our selling factors). As an engineer, I wanted to help you get to the root of this cause, as there appeared to be an underlying issue. As we discussed via phone & email on many occasions, I suspected the soil beneath the pavers and well below our ability to excavate was expanding. I recommended getting a professional soils engineering involved to help us help you solve this problem. To date, I still have not received any soils information, and I have offered to fix the pavers on a 1-time repair basis. This is not a warranty issue, yet I have still offered to repair the paver – but after 20 years in the business, i have recommended to you that if you don’t resolve the problems under the pavers, then you could be dealing with the same issue in a very short time. I’m sorry you feel this is poor customer service and that we are not honoring a warranty. I have 100’s of warranty calls & service calls per year and recommendations from all of those clients that we absolutely will stand behind our work, and in this case, I’ve even offered to stand behind a problem that is not ours. I’m sorry again you felt the need to poorly review us to get this resolved, as we’ve been here for you all along.