Outdoor Artisan, Inc.
Custom Fire Pits, Gazebo Design & Construction, Hardscaping, Landscape Construction, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Patio Construction, Paver Installation, Pergola Construction, Trellis Construction
Charlotte, Matthews, Myers Park, Paw Creek, Pineville, Stallings, Weddington, Marvin, Waxhaw, Ballantyne, South Park, Mint Hill, NoDa, Indian Trail, Monroe, Wesley Chapel, Concord
Best of Show Award - 2017 Charlotte's Southern Living Home & Garden Show 1st Place Design Award - 2017 Charlotte's Southern Living Home & Garden Show 2015, 2016, 2017 & 2018 Best of Houzz Service Awards 2013, 2014, 2015, 2016 & 2017 Angie's List Super Service Awards
Consistent and open communication is where we failed in your case. Having a conversation would have went a long way instead of sporadic email correspondence. We broke trust. I try to make the best decisions and judgement calls I can, but at times, don't get it right. This is one of those times.
I hope that we can still provide you support in some form in the future; with design/material selection input, or a second opinion when you choose another reputable contractor.
We so appreciate that you have trusted us with two projects!
Our team greatly enjoyed working with your family to enhance your country property. We hope that you feel happy every time you turn onto your driveway, walk down the pathways or use your outdoor living space!
Like you mentioned, hardscapes are a significant investment, so we really appreciate you trusting us with your project investment! Our goal is to give you, and every one of our clients, a good return on their investment; through great design, excellent service, and quality craftsmanship. So happy to know that you feel we succeeded in this.
Thanks again for this review and your high recommendation. It has been a real pleasure to serve you, and we look forward to future opportunities to work together.
Have a wonderful time connecting with your family and friends out there!
It truly was a pleasure working with you to transform your backyard. We appreciate the trust you placed in our team, and all your encouraging words. Looking forward to serving you on future projects.
Have fun with your wonderful family out there!
I was especially pleased to read that you had a consistently good experience with every member of our team. Thank you for mentioning by name the many people involved in your project - I will pass on your encouraging words to all of them!
We know working with a contractor can be stressful, and excavation, as well as the building process is messy, but through it all we truly want our customers to have an excellent service experience. It's really important to all on our team, that you know we care about your project, and are giving our best for your investment. With every client, our goal is to leave you with "happy memories" of the process, in addition to a beautiful, well designed and constructed outdoor space (or structure). It's a lot to deliver on, especially as we grow our team, but we wouldn't want do this work any other way.
Please know that we all enjoyed serving you, and especially appreciated the trust you placed in us. Thank you for being such a pleasure to work with!
Hoping this outdoor space, built with love, continues to be your HAPPY PLACE for years to come!!!
Thank you for the trust you placed in our team to deliver! We very much enjoyed working with you and Donna, and would love any opportunity to serve you in the future. It is our sincere hope that our workmanship makes your home feel especially welcoming for years to come!
Everything you mentioned is encouraging, but we are especially touched by what you said about each member of our team being equally dedicated and passionate. It has been challenging to find like-minded people to work with us, but it makes all the difference in our being able to continue to give our clients outstanding service and truly special spaces, (plus they are just great people).
Thank you for trusting us so completely with your project and working with us to add special touches, like the re-bar balusters on your deck and incorporating boulders in your brick and stone veneer. These little details served to give you a space unlike any other.
Our reply to your review would not be complete without saying we were amazed with the outdoor furniture you made for your space (the couches and ottomans you see in the above photo were designed and handcrafted by the home owner). You are an artisan!
Yours was a unique project due to the slope in your property, and the wide assortment of materials chosen. However, we feel these "conditions" worked together beautifully with Clive's design and Johnny's teams craftsmanship, to create a space unlike any other. It may be a smaller area, but it is truly special and perfect for your home.
We so appreciate the trust you placed in our vision and during installation, even going on a trip in the middle of the project. That is a lot of trust. Thank you for being such an amazing customer! We are glad you choose our team and feel proud of the outdoor living space we created just for you!
Note to other houzz members: We will be posting photos of this space by October 2017 in our project gallery, to view just click on the projects tab of our company portfolio and choose the Weinrib Project. But here is a sneak peak . . .
We are delighted to hear that you enjoyed working with our team and that we succeeded in creating a beautiful outdoor space, in line with your vision. There were a few delays at the start of your project, due to heavy rainfall and coordinating schedules, but you were patient and continued to communicate with us throughout. Thank you for being such a pleasure to work with. We look forward to serving you in the future!
It's great to hear that you enjoyed the whole process with our team, and feel the design was executed perfectly. It was a pleasure working with you! We especially love knowing that you are already making wonderful memories out there with your family. Our team wishes you many many more!!!
Thanks also for allowing us to come by and take photos of your space so soon after completion. I hope you like how they turned out. . .
Note to Houzz members: Below are just a few photos of this project. To see more go to the projects tab and select the Bjorklund Project. The largest boulders you see were pre-existing in their backyard, so we cannot take credit for placing them around the fire pit. However, Clive and the team worked hard to incorporate these beautiful "ancient" boulders, as they lay, into the design. We are really happy with how this one-of-a-kind fire pit area turned out.