Custom Water Features
Anthem, El Mirage, Glendale, Peoria, Phoenix, Sun City, Sun City West, Surprise, Youngtown, Scottsdale, Paradise Valley, Prescott, Cave Creek, Carefree
Certified Aquascape Contractor Certified Rain XChange Professional BBB Accredited Business with A+ rating ALCA member ALCA Excellence in Landscaping Awards winner, multiple times Best of Houzz 2013, 2014, 2015 Best of Kudzu Best of Angie's List
26 Reviews for The Pond Gnome
The cleaning contract specifically states that we charge per man hour, with a one-hour crew minimum for 2-3 men. How many men show up to do the cleaning depends on the size of the job at hand. We feel this is the fairest way to charge, or we would have to charge for the full 3-man crew, no matter what, just in case. We do our best to explain the charges in advance to avoid confusion of this nature. A verbal conversation was had with he and his wife before they signed up for the cleaning, wherein the charges were also explained in detail. In this case, two men spent 2.75 hours, for a total of 5.5 man hours, cleaning the pond and checking out a system that was completely unfamiliar to us to see how we could help.
There was absolutely an error in sending the first email notification, and that was completely our fault. The wrong template was used: a one-day notice was sent out instead of a one-week notice. When he called that day, he did say that he had taken that day off work because he was sick, as well. We apologized profusely and repeatedly, but there was no way we could get the crew from the other side of town over to his place that same day, and we could not promise that same day what we would do to make up for the mistake as we had never seen the pond before and did not know what we would run into. We did add aquatic plants and driftwood accents to the pond at no cost to try to make up for the error. Fortunately, this type of thing does not happen often, but we are only human.
We regret deeply that anyone had an unpleasant experience with The Pond Gnome. We do our very best to make everyone happy, and we are glad that he is pleased with the service that was actually performed. We would be very willing to attempt repairs on the pond at a discounted rate if he would so like.
Peoria, AZ 85383