aspectLED

I have installed the 3.5” 9 watt line voltage recessed everywhere for a client and cannot get a dimmer to work properly with them. I have tried the ones noted on their site and they don’t work. Customer service offers no solutions other than try to call the dimmer manufacturer. They will not replace or take returns even if these lights don’t work. NEVER but from this company. They do not stand behind their product.

I really wish I had seen the reviews before I spent over $900 on lights and had a defective one that can’t be returned and replaced! They are absolutely HORRIBLE! I need more bulbs for another project and would NEVER purchase from Aspect LED again.... Ever!!! Kendall has been give me the run around for a week now. Paid $.14 to return and “the technician is still “checking “ the bulb”..,,shop here at your own risk! Should have checked reviews.... YOU... please do... over priced products with horrible service to match!!

Products are pretty high quality, but are quite pricey. My issue with them is returns, they do not pay return shipping and charge a 20% restocking fee. By the time I paid for shipping and lost 20% to the stocking fee I only received about 50% of my original order total

My LED light is the following model. I have had 2 of them burn out after about 10,000 hrs even though they are supposed to last 50,000 hrs. 3.5" LED Recessed Light for Flat or Sloped Ceilings - Ultra Bright (9W) 24VDC / Warm White / White Beam Angle: Flood Light (60 degree) They were intalled 3 years ago. Aspect refused to offer a discount on a replacement becuase the fixture is out of warranty. This is just plain defective manufacturng or false advertising.

Beware !! They do not take product back even if it doesn't work. I bought their 60 watt dimmable power supply to test for new house we're building and using their lights it dimmed about 10% of the 100% range. I stopped at their office, showed an engineer how it doesn't work and he said I was 'over powering' the lights and needed the 20 watt dimmable supply. I bought it right there and took it back to the new house and it dimmed about 60% over the 100% range but when set to the lowest dimmed setting, turned off the switch and turned it back on, the lights would not go on. You had to turn up the dim setting about 30% to get the lights to turn on. Keep in mind I tested with 3 different dimmer switched, Lutron, Kasa TP Link Smart Switch and one they recommended on their website. I went on Amazon and found a Armacost supply that worked perfectly. I would not recommend this company due to not taking back product that doesn't work. There are many other options.

BE WARNED!! You cannot return items. If you choose any specifics on a drop down for an item (such as warm white, 2 foot lead wire) these are seen as custom and "Built for you" I emailed twice to get product return assistance...not response. Finally called and reached them the second try. First I was on hold for 15+ minutes with no answer had to give up as I was goint to be late for an appointment. When I spoke with a service representative they let me know that my item was not returnable. I was returning the LED lights because what I received was not Bronze in color it was silver/SS. I explained I had made a mistake and from the images they displayed on their website it appeared bronze. They let me know they could paint (powdercoat) the LED lights brown for $12 per light. The lights were under $35. I do not want this to happen to others so I am sharing my story. Simple selections from this manufacturer = Custom "Built for You" I will not ever be using this company again.

Poor product from a poor company. My LED accent light lasted through 10 uses. Then I had make multiple calls, pay return shipping costs and wait over 30 days to get a replacement. Buy a good light from a company that is confident enough in their product to at least pay for shipping a defective product back to them

Customer service is nearly non-existent, they don't stand behind their products. We've been trying to get more than half the lights we've purchased repaired well before 2016 with no luck, ended up purchasing an additional light for over $600 because the original failed and was told it could not be repaired or replaced (less than one year old). We are over $8,500.00 in the hole on an exterior/landscape lighting system that doesn't work, with no recourse. AspectLED doesn't seem to be interested in helping us when I send an email and phone calls are never returned. I suggest saving your money and finding a reputable company that will stand behind their product even if it costs a little extra for a competitors light fixture.

We ordered LED lighting from this company and could not be more pleased. The product we received was very high quality. We can highly recommend this business.

I have a house full of LED lights from this company. The lights looks great and work properly and efficiently. I just recently bought 3 power supplies for the N - series strip light, 2 worked fine and one was bad. We called the technical support for help which tried to help and asked us to send back the bad part for replacement. I called to see how to get a replacement and where to mail the bad part to. I was informed that I have to buy a new one if I need it right away and send back the bad supply back for testing to confirm my claim that it is bad. If after testing they find that there is nothing wrong then I will eat the cost including the new power supply that I do not need. I have spent good amount of money with this supplier and the only time I have received a bad product, I am told that there is no refund or immediate swap for new one to finish my project. I was in the process of ordering additional strip lights but decided against it if their return policy is no return policy. I am taking my business somewhere else that will stand by their product.