About Us
Multi-channel retailer of unique lighting, rugs, mirrors and accent furniture.
Distinguish your lifestyle!
Services Provided
Lighting Sales, Lamp and Lighting Fixture repair
Areas Served
Bon Air, Chamberlayne, Dumbarton, East Highland Park, Glen Allen, Henrico, Highland Springs, Lakeside, Laurel, Mechanicsville, Midlothian, Montrose, Richmond, Sandston, Short Pump, Tuckahoe, University Of Richmond, Wyndham, West End, Chesterfield
Credentials
1 Houzz Award
2 Houzz Badges
Write a Review
18 Reviews for Shades of Light
Julie Edwards
Relationship
Client
I would not currently recommend Shades of Light for your projects. I normally like them, but they are currently having some serious challenges with fulfillment. Ordered 2 sconces on August 16th. Was sent an email saying the order was delayed with an expected ship date of 9/15. (Understandable given the current times). 10/18 over a month past the new expected date and still no lights and no further status emails. You can't check your order status online so I had to email customer support. Got an auto-responder from the CEO saying they can't keep up with fulfillment or customer service calls/emails and that it could be a week before I heard back from Support. Save yourself the trouble and shop elsewhere. The world is experiencing delivery delays but seems other companies have it better figured out.
October 18, 2020
Comment from Shades of Light:
Hello Julie, We are certainly sorry we have disappointed you. Things are getting better day by day. As of today our shipping is down to 3 days on products that we have in stock. (Yes, there are still supply line issues with some sources.) -Not quite the 24 hour standard but we will be getting there soon.
Deborah Thompson
Relationship
Client
I purchased vanity lighting from them in December, 2019. The electrician could not get the lights to hang straight due to a flaw in the design. I reviewed the lights on the Shades of Light site and they will not post it. The product shows only 5 star reviews. Buyer beware.
March 18, 2020
Comment from Shades of Light:
Hello, Deborah. First, let me say that I am sorry to hear that you were not happy with the fixture you received and thank you for sharing your feedback with us. The best I can uncover with the information shared in your message above i.e. "vanity lights & December" is that we are talking about an a order you placed for 2 2- lights vanity lights that went out in December. That order does match up well with the info you shared above as far as the timing is concerned; however, there were no notes in the order mentioning any issues with the quality of the product. Moving forward with this info anyways, I noticed that the same vanity light you purchased does in fact have a poor review on our site from a verified customer named, "Debbie." This review sounds similar to what you have shared here on Houzz. If you follow this link and expand the reviews and then sort the reviews by the "star rating" you can bring those reviews with the fewest stars to the top. My best guess is that will get you the one you are looking for.
https://www.shadesoflight.com/products/mixed-metal-globe-vanity-light-2-light
If in the future you receive a product that is defective or that you are not happy with for any reason, please contact customer service and we will try our best to remedy the situation, right then and there. Our procedures for returns or exchanges are very reasonable: https://www.shadesoflight.com/pages/returns and we are glad to assist you with requests. We would much rather address these issues as they occur so that everyone can be proud of their efforts.
Thank you for your Patronage and again thank you for sharing your feedback with us.
-The Shades of Light Team
https://www.shadesoflight.com/products/mixed-metal-globe-vanity-light-2-light
If in the future you receive a product that is defective or that you are not happy with for any reason, please contact customer service and we will try our best to remedy the situation, right then and there. Our procedures for returns or exchanges are very reasonable: https://www.shadesoflight.com/pages/returns and we are glad to assist you with requests. We would much rather address these issues as they occur so that everyone can be proud of their efforts.
Thank you for your Patronage and again thank you for sharing your feedback with us.
-The Shades of Light Team
megan_urrutia
Relationship
customer
Pretty terrible.
No website indication of backordered product status, no email indication of backordered product status, no email when the product finally shipped several weeks later. No tracking number provided (once delivered, the box sat in my mail room for days before I went to pick up a different package and saw it sitting there), no free shipping for orders or returns, no ability to combine returns.
Product was ok, not great. Design concept was pretty, but the execution was disappointing. Came with scratches/bent areas on the metal pieces, black smudges on the ceramic, and the base of the pendant didn't hang perfectly parallel to floor. I didn't even bother opening the second box, which arrived about a week after the first one, because I knew these were going back.
I requested a return label for ~$16/box and sent the two pendants back. Was informed it could take up to a month to see my refund after the pendants were received, though luckily it ended up being quicker for me (about 2 weeks). Finally saw the credit go back on my card and the amount was less than the amount I paid for the two pendants, minus shipping. Turns out, they charged a 10% restocking fee BECAUSE THERE WERE SCRATCHES on the pendant, which is part of why I sent it back in the first place. Outrageous.
TL; DR: Unbelievably poor customer service and not great quality. I'll never order anything from this company again.
August 14, 2019Last modified:August 14, 2019
alexolivera
Relationship
ordered
I ordered 16 lampshades all 4” almond. I got 5 with a white rim. So they already set us into trouble with our customers. We are supposed to be bothered farther now with the return. The culture regarding what it means customer service, is non existent. Thanks to customers companies survive. They should worship them.
June 20, 2019
Comment from Shades of Light:
Hello Alexolivera,
Sorry you were inconvenienced this variance in trim color. This should have been caught in shipping and receiving. I just checked with customer service and already en route to you are 5 replacement shades. These shades were sent at no charge. There is no need to return the 5 incorrect shades since the replacements were sent at no cost.
Again, sorry for any inconvenience this may cause you.
Thank you for your patronage.
The Shades of Light Team
Sorry you were inconvenienced this variance in trim color. This should have been caught in shipping and receiving. I just checked with customer service and already en route to you are 5 replacement shades. These shades were sent at no charge. There is no need to return the 5 incorrect shades since the replacements were sent at no cost.
Again, sorry for any inconvenience this may cause you.
Thank you for your patronage.
The Shades of Light Team
John
Relationship
Client
The worst. Expensive shipping costs. They don't tell you things are out of stock before you purchase = project delays. Difficult to cancel your order. Buyer be ware.
May 17, 2018
Comment from Shades of Light:
John, Just reaching out to let you know that now our website does give you information regarding stock levels. Directly under the name and price of the product you will see messages that relate to current stock situation for example:
•In stock and ready to ship
•Typically ships in 7-10 days.
-Typically ships in 2-3 weeks.
or the dreaded:
•Please call for availability. -This indicates that there is a prolonged back order situation involved and current information about delivery can be provided to you through one of our customer service representatives should you be facing a strict deadline.
I hope this update provides you with the information you are looking to have.
The Shades of Light Team
•In stock and ready to ship
•Typically ships in 7-10 days.
-Typically ships in 2-3 weeks.
or the dreaded:
•Please call for availability. -This indicates that there is a prolonged back order situation involved and current information about delivery can be provided to you through one of our customer service representatives should you be facing a strict deadline.
I hope this update provides you with the information you are looking to have.
The Shades of Light Team
Susan Gimbert
Relationship
Client
Buyer be ware! Their shipping fees are outrageous! One small sconce was $39 in shipping and I live in the same state as the company. And, that's just one purchase. Another order, $140 in shipping. And, if you need to return. Watch out!
December 14, 2017Last modified:December 14, 2017
Heba El Chazli
Relationship
customer
Follow up:
Had a billing problem and they resolved it in a timely manner..
Thanks. Truly regret jumping to conclusion before calling them
December 9, 2017Last modified:December 11, 2017
David M. Johnson
Relationship
Other
Buyer beware! We returned all 3 lights we bought from them because the lights didn't match our decor. We only opened one box of the three and returned in perfect condition. They ONLY refunded the 2 lights! The lights were $217 each, which they didn't refund for one of them. Plus charged $60 for the return! We will never buy from this company again!!! Beware, look at their reviews on Yelp! 2.5 stars, horrible service - bad business.
November 4, 2017Last modified:November 4, 2017
Comment from Shades of Light:
Hello David,
I am trying to research what could possibly be causing you to have this negative experience because this is not the way we do business. -And there is obviously something amiss. Possibly a lost box? I don't know. Can you help me with some additional information because I have no purchase made by David M. Johnson (with or without middle name) for three pendants in our system. was the transaction possible made under a different name?
If you can assist me, I will try and trouble shoot this for you.
Thank you
Walter Froh
Merchandising Manager, Shades of Light
I am trying to research what could possibly be causing you to have this negative experience because this is not the way we do business. -And there is obviously something amiss. Possibly a lost box? I don't know. Can you help me with some additional information because I have no purchase made by David M. Johnson (with or without middle name) for three pendants in our system. was the transaction possible made under a different name?
If you can assist me, I will try and trouble shoot this for you.
Thank you
Walter Froh
Merchandising Manager, Shades of Light
Jessica Hansel
Relationship
Customer
Do not order from this company. I ordered a light fixture for my dining room and was very excited to receive it. I tried for several hours to put it together, but there was a broken piece and several crystals missing. I contacted customer service (their email address on the website doesn't work and bounced back) via phone and they sent me a return shipping slip. It took several weeks, but I finally saw a refund hit my credit card. However, they didn't refund my original shipping cost ($49). I called again and customer service told me that the item was not defective and that it was returned to inventory. So now, not only am I out the shipping cost, someone else is going to receive an item Shades of Light already knows is defective and I'm sure they'll collect another $49 shipping fee from the next buyer(s).
June 14, 2017
Comment from Shades of Light:
Hello Jessica,
Thank you for your feedback and we are so sorry that this was your experience. We strive to satisfy each and every customer and we have obviously failed in this instance. While I cannot explain the circumstances of your order, we will most certainly be investigating it since it is our company policy that open-box returns are sent to our local discount Outlet Store. In the meantime, please accept our sincere apology and rest assured that your shipping charge will be refunded. Again, thank you for your feedback.
The Shades of Light Team
Thank you for your feedback and we are so sorry that this was your experience. We strive to satisfy each and every customer and we have obviously failed in this instance. While I cannot explain the circumstances of your order, we will most certainly be investigating it since it is our company policy that open-box returns are sent to our local discount Outlet Store. In the meantime, please accept our sincere apology and rest assured that your shipping charge will be refunded. Again, thank you for your feedback.
The Shades of Light Team
Piperbear Designs
Relationship
Client
The team at Shades of Light has helped us put together lighting plans for multiple projects. They have an extensive selection of lighting to fit all styles and budgets. Christine Duddy in particular has been extremely helpful in finding items that fit our clients' styles. For those items only available through the online store, Christine has ordered them directly to the store so that we can see them in person before making final decisions. We are so fortunate to have them here in Richmond!
April 12, 2017
Comment from Shades of Light:
Thank you, Piperbear designs! we certainly appreciate these kind words and your patronage.
The Shades of Light Team
The Shades of Light Team
keg38
Relationship
Ordered an Item from their online store
This store has the worst customer service. I waited for my item for 2 months and they never even notified me that it was backordered. When I called the first time they told me it would ship in a few days. It didn't. I finally called again and they told me that it wouldn't arrive for another month--but that they couldn't guarantee that date either. Then I had to argue with the customer service rep for 20 minutes about canceling my order. I finally had to ask for a manager. Do not use if you actually want to receive the item you ordered. From looking on other review sites, I am not the only one who has had these types of problems.
Bottom line: Shades of Light is unprofessional and unreliable.
August 14, 2015
dee08rxy
Relationship
Other
So many things to choose from! Excellent layout and helpful staff! I have purchased 3 different fixtures from them, one I had to have customized, and the in-house electrician was wonderful!
March 17, 2015
Comment from Shades of Light:
Hello dee08rxy,
Thank you for taking the time to post a review. I will certainly made sure the sales staff and the lamp repair department know that they received an excellent review from you.
Thanks again
The Shades of Light Team
Thank you for taking the time to post a review. I will certainly made sure the sales staff and the lamp repair department know that they received an excellent review from you.
Thanks again
The Shades of Light Team
44 Ideabooks
490 Comments
Commented: where was it made?Hello Natasa, No, this item is not made in the USA. It is an import.
Thank you for reaching out.
December 4, 2020
Commented: Where can I buy this fixture please?Hello Frisco Elite Properties24,
If you follow this link it will take you directly to the product on our website: https://www.shadesoflight.com/products/sheer-shade-crystal-ball-chandelier
I checked...
August 6, 2018
Commented: is this available?Hello Neworleans12345,
You maybe having trouble finding it because it has been discontinued in white. It is now only available in black... and is on sale!
The link below will take you to our consoles...
July 19, 2018
Commented: where can i purchase this light remodeling a bathroomHello Karen, The exact fixture you are referring to (photo above) has been discontinued. Below are some links for for similiar looking gavanized metal pendants:
https://www.shadesoflight.com/products/...
June 29, 2018
Commented: I cannot find a certain product at Shades of LightHi Imc8516, The pendant you are asking about has been discontinued.... based on some of the props in that photo, I believe it has been discontinued a fairly long time ago.
Below I added some links of ...
June 28, 2018
Commented: Can you use outside?Hello,
The ceiling light shown above is not rated for outdoor usage. I have attached a link below. There are quite a few rustic looks included in our assortment including 1-2 wood grain fixtures. I ho...
June 25, 2018
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