CertaPro Painters of SW Metro
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With every painting project, we're committed to providing the highest quality work and professional service in the Southwest Metro, Minnesota area. Residential painting or commercial painting, we're dedicated to the process of certainty - of a job well done. Whatever your needs, big or small, CertaPro will provide a professional quality paint job and an experience you'll be thrilled with. That's our promise, that's Certainty.
Exterior Painting, Interior Painting, Painting, House Painting
Chanhassen, Chaska, Eden Prairie, Excelsior, Victoria, West Bloomington, West Edina, Waconia
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3 Reviews for CertaPro Painters of SW Metro
$1,000 - $9,999
CertaPro staff was excellent. They sent Sixto and his team to paint the inside of our home plus outside doors and side windows of our townhome complex. We were so satisfied with the team as they were friendly and knowledgeable and so neat we never had a drop of paint anywhere. All seven of our neighbors did nothing but compliment the team of Sixto. Would recommend them to anybody looking for great painters.
September 20, 2019
$1,000 - $9,999
In June of this year CertaPro Painters Southwest Metro was hired to paint a small bedroom in our home, to include removal of the “popcorn” textured ceiling and installation of a “knockdown” textured ceiling in its place. A crew of two arrived on June 20th and hence began a long list of issues regarding this project to include: •It was clear upon the crew’s arrival that they had no clue what was expected of them. When told the job was to paint walls and redo the ceiling they expressed confusion. They didn’t even have paint with them. They needed to wait for the salesman /project manager to show up and explain things. •The crew appeared to have no knowledge of “knockdown” ceilings and, indeed, consulted YouTube videos on their phones as a means of figuring things out. •The crew used our bathtub for disposal of the “popcorn” ceiling debris, causing a backup into the toilet, despite the contractor’s assurance that their crews would clean up properly. They also “borrowed” our vacuum cleaner (as well as several trash bags) and left it stuffed and plugged with debris. Our trash can was also packed with plastic sheeting that should have been removed at the completion of the project. •The crew spray painted one coat, not the two promised and called for in the contract. •The crew painted over all the electrical outlets and wall switches rather than taping them off. •Prep work was woefully inadequate with many areas in need of spackling ignored. •Paint was sprayed and smeared on much of the woodwork. •There was no distinct delineation between the walls and ceiling. Very sloppy painting. •The “knockdown” ceiling the crew installed bore no resemblance to the example we had been shown. •Taping and protective covering was also woefully inadequate. In the course of removing the original ceiling a great deal of material was dislodged and a huge mess was created. The crew failed to properly cover a couch that was in the room resulting in the couch being literally covered with hundreds of spots of ceiling material and, as it turns out, paint. The crew spent much time feverously attempting to remove the debris with damp rags, to no avail. The above list of issues is by no means complete. Suffice to say that this project was a complete and utter disaster. The incompetence of the crew that was sent out to perform the contract can only be described as stunning. Even the salesman/project manager and company owners were appalled at the work performed and openly stated so. The salesman/project manager subsequently marked several dozen areas of concern with red Post-it stickers. He would have marked more had he not run out of stickers. On August 10/11, seven and a half weeks later (!), CertaPro returned with two different crews and, finally, did an adequate job on the walls and ceiling. The company owner replaced the electrical outlets (but not the switch) that had been painted over and the salesman/project manager spent a couple of hours cleaning up the woodwork. CertaPro also returned our payment check at that time in consideration of our inconvenience as well as their astonishment and dismay that they had performed so poorly. Shortly after the initial attempt at providing quality work CertaPro hired and sent a professional cleaner, twice, in an attempt to rectify the damage done to our couch. Both of these attempts failed to remove much of the ground in debris and paint. The end result is that the couch is permanently damaged and in need of new covering. There can be no question that CertaPro Painters Southwest Metro is responsible for the unresolved damage to our property. CertaPro Painters Southwest Metro has, indeed, acknowledged responsibility for the destruction of our couch and has stated clearly that they would “take care of” the problem by means of arranging to have the couch reupholstered. To date that promise has not been fulfilled. The original project could have been accomplished on June 20th by a crew performing to the set of professional standards the contractor claims to employ. Instead, two and a half months later, we have the remaining problem as an unresolved issue. We respectfully ask only that CertaPro Painters do what they said they were going to do and compensate us for our loss in a much more timely fashion. CertaPro Painters Southwest Metro claims to be a professional business which deals with their customers in an honest, fair and ethical manner. They now have an opportunity to demonstrate that claim rather than just talk about it. Their “100% Satisfaction Guarantee” should not ring hollow.
October 9, 2018
less than $1,000
I was prepared to rip drywall down to the studs as it was in such bad shape from a previous companies attempt to remove wallpaper, mud, and repaint. Fortunately before doing so, I called CertaPro, their team came in and assured me they could repair the walls. I will admit to being skeptical but took a chance as they offered 100 % satisfaction. The good news is I was surprised for a number of reasons, they arrived ON TIME, protected the area, did a outstanding job on fixing and painting the walls, and the cleanup exceeded my expectations . In short 100 % satisfaction. To me the "key" in rating any service is "would I hire them again" and the answer for CertaPro is a resounding yes. Can't say enough kind things about this team, from the office staff to the paining crew. Top notch!
April 15, 2018