The Urban Painter

Urban painter has high prices for mediocre work that’s going to cost you more money to fix. Had urban painter come in after another contractor attempted to paint a mural on my daughters wall who is about to turn 2 before the end of this year but decided to use old bacteria infested mud on my wall which smelled disgusting. Wife and I decided to use urban painter to remove the entire wall that had any sign of this mud. It was around a 10 foot wide section by about 8 feet high. When we contacted Dave with Urban painter and told him the story he said how terrible it was to use old mud and his company would never do something like that and honestly I thought he actually cared. The total price of the quote was just a little over $1800 for the job. The worker that hung the drywall decided since he didn’t purchase enough materials he wanted to leave a section that had this mud on it and actually told my wife they use old mud all the time but just mix in bleach to mask the smell as it’s a old tradesman trick which is ridiculous considering how cheap it is to buy. The finished product was terrible and when we asked if someone could come fix where about 3 dents are ( this is on the new wall we had installed FYI ) and we could see the old paint colour through where the old wall meet the new wall toward the ceiling all Dave’s employees had emergencies so quite the coincidence. Dave just kept msging my wife about getting paid and was only worried about the remaining amount owed not making sure he had customers that were satisfied with the finished product. I always assumed you pay a deposit or instalments an the entire invoice is paid when the job is done and customers are satisfied. On top of that he tried to add $250 to the bill and bring it over $2000. He didn’t send this to me cause I’m sure he would of known my response but my wife’s was the same thankfully and we only paid the agreed upon price in the original quote. This was the final straw for me and I got pretty upset…so I sent Dave his money and told him not to bother sending anyone back as they’ve done enough damage and I can’t afford to have any other issues. Also during the repairs done on the wall I’m assuming none of the carpets were covered as my wife went in there and vacuumed and full of drywall dust in our vacuum canister. They didn’t even have the professional curtsey to clean up after themselves. All you smell in the room is drywall dust and we’ve tried to steam clean and you still smell the dust. I’ve since removed the carpet instead of even attempting to hire someone to professionally clean it and I’ll be installing new stuff as I don’t want my baby girl having any issues. It’s not really my area of expertise but with the bad luck with contractors and paying other people I’ll take my chances.

First off the work performed by the urban painters that came out was impeccable. The Pergola looks great and they did an excellent job. There was unfortunately one issue that came up where stain did get on our deck in various spots (Even with drop cloths), and how they addressed the issue shows how great of a company they are. They take customer service and satisfaction to an extreme level and came out multiple times to address getting the stains out of the composite deck. The first attempt didn’t work but subsequent attempts did :). Dave and Richard personally came out to address the issue and were successful in getting the stain out without damaging or requiring any replacement of composite decking (that was newly built). You hear of stories where companies cut their loses and take off, not urban painter. To replace deck boards would have been expensive which they would have done if it reached that point. Knowing that, we permitted all attempts to get the stains out :). Unfortunate events can happen and it showed the professionalism, honesty, customer service aspects of this company and how they dealt with the situation that occurred. It was a pleasure hiring them to stain our pergola, and will most definitely re-hire them again for future projects. Thank you again Dave, Richard, Jess and the rest of the team :)

We recently completed painting the interior of our home by the Urban Painters team of Braedon and Stephanie. They are quite simply, just excellent professionals, and very special respectful individuals on a personal level. It was a delight to welcome them into our home. They were always timely, meticulous, diligent, and informative every step of the way. They did an excellent job for us. We also appreciated the always positive and helpful inputs of Gabe, Amanda, Courtney, Sam, and others. We have absolutely no hesitation in recommending them to anyone seeking a professional painter. Ken and Patricia

We were very pleased with Urban Painters, From the quote to the completion of the project, they were a pleasure to deal with and I would certainly recommend them.

We were very happy with The Urban Painter team. They were courteous, professional, and responsive to our concerns. We had a couple of spots where the paint didn't dry evenly and they didn't hesitate to fix it up for us promptly to our satisfaction. This is a good, honest company that does quality work.

Our 100+ year old home was looking pretty dingy with faded stucco and dirty white trim – after interviewing several painting companies, we knew right away that The Urban Painters were the right fit for us. From the get-go their professionalism, attention to detail, patience, competitive pricing, friendly and accommodating crew, and hard working attitude shone through. They showed up on schedule every day and greeted our questions with patience and a smile. The job site was kept incredibly tidy and clean from start to finish. After a two week detailed and challenging project, with steeply sloped roof angles and mother nature’s indecision, we could not be more please and impressed with the quality of the workmanship and the people who executed the job. We do not hesitate in recommending The Urban Painters to all that we known and will now look forward to the opportunity to retain them again to update our interior walls as well. Bravo to this team!

Urban Painters were fantastic to deal right from the start of the process to the finished project. Everyone were extremely accommodating, thorough, quick to respond, super friendly and very helpful. My house looks so good and wish I had done it sooner. If you’re looking for a company & team that cares about your needs, get the job done right and fast then Urban Painters are the ones you need to hire. I highly recommend them and if I need any future work done then I will definitely hire them again!

I am speechless, which does not happen often. I am so impressed the worked you did on our Cedar Bungalow. It is now back to our cabin in the woods. These guys, Edward and Braedon, were incredible. They were friendly, professional, courteous and perfectionists. They were truly concerned about how we felt about our house and home. When we need to do the inside of our house, I know who I will be calling. I’m already passing your name out. In a second, I would recommend you to anyone. Thanks again Edward and Braedon for doing a job above and beyond. We are so grateful and ecstatically happy and the deck is ready to prepare for our extended home. Sincerely Cindy and Rick Ackerman 5 stars across the board!!!

Can's say enough about The Urban Painter. I'm a realtor and have used them myself 4 times, and have confidently referred them to many of my clients. Personally, I have found all the crews to be extremely good and very particular about all the work they do. It all starts with a comprehensive (and quick) quote....then the prep work is done with extreme care....and then the work is done very professionally. When these guys come to your home, they are polite, respectful and take great pride in what they do. Their pricing is competitive and the service is beyond reproach. I would not hesitate to recommend The Urban Painters. They get 5 stars from me all day long !!

Such a great experience. The team was at my home every morning at 8:00 and the quality of work was exceptional. The process was incredibly easy and I feel like I got great value. They were recommended to me by several people and I’d feel comfortable recommending them myself.

Just had Dave & Courtney do a super-rush job for me...A+ all around. Despite having to arrange the work from Toronto, Dave and his team were able to get us exactly what we needed at a very competitive rate. Super professional and seamless to work with. Highly recommend.

I can’t thank Nate and the team enough for the amazing transformation of my kitchen You are truly professionals in addition to providing a perspective about colour that helped me make the decision I did You know what you are doing and we’re so respectful with answering my questions I will have you back to do more painting ! Thank you once again