Local Plumbers, Companies & Services in Lexington

“Simon from High Quality Plumbing provided top-notch service, and I would recommend him to anyone who needs professional plumbing services. His rates were very reasonable. He recommended what needed to be done only but nothing extra. His work ethic was very high, and he really focused on solving the problem I had. I needed to have a commercial style toilet flush unit replacement work done at my condo. While the replacement work itself was not complicated and laborious for a plumber who has a Master Plumber license, Simon made sure the work was done right the first time due to the number of people that was affected from the main water shutoff required at the condo building. He came to my unit to take measurements and evaluate the issues before making an appointment with me and the building management to do the actual work. He offered to purchase the flush unit for me or let me purchase it myself. He told me beforehand that he did not intend to make any profits from the parts. He merely provided the parts as a one-stop service for the customers. His part prices were even cheaper than what I could buy on my own outside. My condo building management had to change the appointment two times for the building water shutoff due to the logistics involved. Simon was accommodating and provided us with other alternative dates and times that he would be available. His communication was excellent. All phone calls, e-mails and text messages would be responded or returned. He provided his license and insurance coverage to the building management directly. On the job day, he showed up on time and started working immediately without any delay. He went down to the basement of the building to drain the standing water in the pipe after the building serviceman shut the main water off. He laid something similar to rosin paper on the floor, making sure he left the work place as clean if not cleaner than before he started. During the process, he explained to me why and how he did what he was doing. Every step was done in details to ensure that he did not need to re-do it. He had a much higher standard for his own work than I had expected. After the replacement work was done, he carefully inspected any leaks and adjusted the unit to ensure that it functioned properly. He tested the unit many times before calling the job done. He cleaned up the work site at the end. Simon is an honest professional that I would recommend hiring. My condo building management required someone like him who has a Master Plumber license with insurance coverage before they let anyone touch the pipes. You will not only appreciate the quality of his work, but also value his humble, unassuming personality.”

“Pros: very professional, comprehensive estimate process, quick efficient service. We ultimately found a technician who had extensive experience and went out of his way to help mitigate additional expense by giving sound advice Cons: A bit pricy. Level of experience between technicians was uneven.”

“Very professional. Came in, assessed the job, gave me a written estimate on the spot, and proceeded to do the work, even though it meant working late that day.”