Kelly Roofing

We greatly appreciate the time you've taken to articulate your concerns. It is with utmost consideration that we address each of the points you've raised:

Damage to Septic Drainage Field:
Upon thorough investigation, we consulted with our supplier, who clarified that the outriggers on their vehicles serve as stabilizers and exert insufficient pressure to cause damage to a septic drainage field. It's important to note that it is standard practice for suppliers to park their vehicles in the driveway for deliveries where they remain for the duration of the visit. Furthermore, we've reviewed pre-job commencement photographs, which indicate pre-existing damage to your driveway, as well as post-job photographs which show no new damage.

Faux Inspection:
We extend our sincerest apologies for any misunderstanding surrounding our inspection protocol. We acknowledge the paramount importance of a comprehensive examination. It is worth noting that a prevailing practice in most local municipalities is to conduct inspections via video conferences. Lee county does a virtual inspection program where contractors submit photos and videos via email for review. At Kelly Roofing, we strive to exceed expectations by enlisting the services of a professional engineer to meticulously assess the roof through this medium.

Ridge Shingles:
In response to the photos you provided which revealed a difference in the appearance of the ridge shingles in comparison to those featured on the Owens Corning website, we'd like to offer some pertinent information. Kelly Roofing provides a range of premium products, including the Duraridge shingles that you specifically selected. Given that these represent an enhancement, it's not uncommon for other contractors to have limited familiarity with them. It's worth noting that with the installation of these thicker shingles, immediate flatness on the ridge may not always be achieved. This is due to the fact that it can take between four to six weeks for the sun's heat to adequately warm the asphalt, facilitating proper settling. Although the initial installation was carried out in accordance with best practices, we understand your desire for a more aesthetically pleasing result. Consequently, we dispatched a crew to expedite this process, incurring no additional expense to you.

Blocked Ventilation:
We acknowledge the paramount importance of ensuring proper ventilation for the long-term integrity of your roof. We commend your diligence in bringing this matter to our attention. Upon your initial inquiry, you requested a quotation for a new shingle roof, without specifying insulation requirements. Subsequently, when the project commenced, our supervisor, Luis, engaged in a comprehensive discussion with you, clarifying that the insulation work was not encompassed within the scope of our initial estimate. Despite this, he reaffirmed our readiness to accommodate this aspect and provided you with a formal quotation. Regrettably, we understand that this proposition did not align with your preferences, leading us to proceed in accordance with the terms stipulated in the original contract. If you remain interested in pursuing this additional work, we are more than prepared to undertake it at the initially quoted price.

Regarding the replaced plywood, our original contract did incorporate a provision for damaged wood, outlining the associated cost for each sheet requiring replacement. A specific estimated quantity, however, was not specified. When scheduling the original estimate appointment, you indicated an anticipation of substantial plywood replacement. In total, 26 sheets of plywood were ultimately replaced.

Your feedback holds immense value for us, and we want to emphasize our unwavering commitment to treating these matters with utmost gravity. Our primary objective remains the delivery of superior service, consistently meeting the exacting standards of our esteemed clientele.

Thank you for your review and continued support!
Ken Kelly
President
Kelly Roofing

Thank you so much for the comments. Happy to help!
Ken Kelly
President
Kelly Roofing

Thank you for the work and the review.
Ken Kelly
President
Kelly Roofing

Thank you Paul for the the awesome review! Happy to help.
Ken Kelly
President
Kelly Roofing

Janet,
Since our computer systems were down immediately after the hurricane, we were unable to take photos of the work completed. The work completed of re-securing loose roofing materiel and covering areas of damage were priced at $300.00 per area with a dispatch fee of $600.00, which includes the first repair area. In your case there were two areas repaired. I have reviewed your job and all looks right in line with fair and standard pricing for the work completed. Insurance companies are actually paying more, but we kept our standard pricing and didn't increase after the hurricane.
Sorry you feel this wasn't fair,
Ken Kelly
President
Kelly Roofing

Steve,
You stated numerous times that you recorded the entire inspection discussion and can show us where Greg "lied" to you. However, you refuse to let us prove that everything we stated we would do is what we did. You are suggesting that we were supposed to use membrane over the hip and ridge tiles. This request is not a detail approved in any way, by an manufacture or by any code body. It was not something we included in our agreement or stated we would due because it is not something ever done in roofing. In over 45 years in business, this is the first time I've ever heard it even suggested. Please understand that the work we performed was done in the highest level of workmanship and in full to our agreement. We can't even imagine what was said to lead you to think that item was even a part of our agreement since it is so bizarre in nature. It is hard to admit when a mistake is made, but stating slanderous accusations on various social media sites doesn't change the fact that you are not correct. Please allow us to meet and listed to your "full recording of the entire inspection discussion" so we can figure out where you misunderstood. Thank you. Kelly Roofing

Laurel,
Unfortunately, our warranty would not cover termite damage. I hope you can appreciate that the roof did not have a problem that we caused and can understand why it's not covered under warranty. We appreciate the situation you are in and offered the roof repair for less than cost to help lower the burden. I suggest contacting an exterminator so the damage does not cause structural damages.
Ken Kelly
President
Kelly Roofing

Chuck,
Thank you for taking the time to review Kelly Roofing on Houzz. We really appreciate the work and are here for you shall you ever need assistance in the future.
Ken Kelly
President
Kelly Roofing

Thank you for your review. If there is anything we can do in the future, please let us know.