Mastercraft Roofing & Construction
https://www.houzz.com/pro/webuser-270627778/ copied to clipboard
Roof Installation, Roof Repair, Roof Replacement, Windows, Siding, Storm Damage Repair, Doors
Dallas, Forney, Fort Worth
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3 Reviews for Mastercraft Roofing & Construction
$10,000 - $49,999
They did a great job coming out and reviewing what needed to be done to the roof. They met with the insurance adjuster and arranged everything. Everything went smoothly until they actually installed the roof. After the new roof was on, I asked them to come out and repair the house siding where they marked up removing the old roof, they did but complained about it constantly. They also drove over out stepping stones in the yard with their truck and had to come out again and finally replaced those again grudgedly. Finally on the next rain, our roof leaked and they tried to blame us first for it. I had to go into the attic and place a bucket there in order for the water not to leak into the house. They did finally fix the leak. Every time I contacted them regarding something they acted like I was trying to rip them off. Not very professional. It has been close to a year now since they have replaced the roof and we are still getting clear plastic strips coming off the shingles. When I asked about the strips a year ago, they just said that's normal. I haven't seen any other houses with that issue. I was happy with the job up to when they actually got it done, then afterwards not pleased at all at the way we were treated. I would not use them again.
April 17, 2016
$1,000 - $9,999
The company offered the services when we had no idea that our roof needed to be replaced. They walked us through the process with the insurance company, they were very professional, cleaned up after they finished and did their work on time.
December 11, 2015
$10,000 - $49,999
Wonderful company with outstanding customer service. Handled everything with my insurance company for me. Delivered exactly what they promised and stand behind it with a 10 year labor warranty
November 2, 2014