Pax Contracting LLC

This company came out and gave a price for my deck due to a tree falling on it. The estimate was given in December. I was told if I gave a deposit, he could start the work the next week. After multiple excuses, the job finally got started. After over 2 months the job that should have taken 2 weeks was still not even halfway completed. His workers never worked more than 3 hours. He did at least complete my roof but, would not give me the documents for the roof warranty. I finally called GAF myself and found out he is no longer registered with them and couldn't offer the warranty even though he was telling me his rep was supposed to send it to me. Here we are 7 months later, and my deck is still not finished, and I have nothing to show for having a new roof when we go to sell the house next year. I highly suggest not hiring this company. His contractors left food trash everywhere in my yard that I had to pick up. My deck is half finished with an inoperable gate and shotty stain job.

We had PAX Contracting replace our roof following some storm damage, and they seemed to do a fine job with that (although we ended up having to go around them to get both of our names registered on the warranty). Following that project, though, we decided to use them to add a screened porch to the house and it’s been (in our opinion) a monumental project management failure. We made the initial payment in December 2020. Work began in January 2021 and was expected to take a few months. First, they nearly built the room too short, which would have had the load on one side resting next to the poured concrete footing rather than on top of it. The framing was completed and passed rough inspection that month, but the structure did not have a roof and we expressed concern over possible water intrusion. After two months of inactivity, two significant rain water intrusion events, and repeated requests on our part, they finally added the roof. After repeated no-shows, electrical work commenced in May 2021. We spoke to co-owner Deryk on June 15 to express frustration at the unreasonably slow pace of progress and the lack of communication as to anticipated progress. Deryk agreed that the project was not proceeding as it should have, and led us to believe that we would have gutters installed by the end of the week and the project would be completed in its entirety by July 4. Gutters were actually installed two weeks after our discussion, on June 29. The anticipated completion date of July 4 came and went. After failing to respond to repeated emails and phone calls, they informed us in writing that “Everything has been ordered and we will be completed this job no longer than Aug 3-4th.” On July 14 2021, progress next came in the form of installing siding. We had discussed in January 2021 that insulating board would be added to that wall prior to the installation of siding, but that did not occur. We filed a complaint with the Better Business Bureau in August 2021, but the BBB was unable to even get a response from PAX. In October 2021, 120-volt receptacles were incorrectly installed to support 240-volt infrared heaters. As of this writing, it is March 2022, well over a year since the start of work, and the electrical work is incomplete, screens have not been installed, and heaters have not been installed. We have been very patient with them, and some of the delays have been due to setbacks that were at least partially outside of their control, but they have repeatedly failed to make progress, to follow instructions, and even to report status in a regular and timely manner. And there can be no excuse for the project still being incomplete after more than a year. On the basis of this experience, we really cannot recommend PAX Contracting, especially for anything outside their core specialty of roofing. And two months with an incomplete roof leave us questioning whether they can even be trusted with that.