Opal Windows and Siding Company

Process started November 3rd of 2021. The General Manager, Eli, came to the house and showed me all of the product offerings for a new entrance door with a sidelight and transom, a replacement window for the basement, and a specialty eyebrow window replacement in our master. I told Eli that I wanted one of the best doors they offer, to replace the builder grade door, and everything we are replacing needs to match the rest of the townhouses in our subdivision. Detailed quote was sent on the 17th. The quote included pictures of each item and the door showed the wrong transom window configuration. I was told that there was no picture option to show the transom configuration of 4 panes instead of 5 but he had taken pictures to insure the configuration will match with the existing door. I signed off on the paperwork and put down 30%. Quoted turnaround time was approximately 3 months. Actual time frame was 5 months and installation date was set for April 26th. Opal workers removed all the old windows and doors. As they unboxed the custom products I noticed that the door glass and eyebrow window glass were wrong. The basement window they were installing was considerably smaller than what they were replacing. I reached out to there main office and was told that the window inserts to make the configuration correct can be done after the install. The office manager looked at the picture on the quote for the door and stated that I signed off on 5 windows instead of 4 and I had to bring up the fact that there system had no pictured example of the 4 window layout but the General Manager guaranteed that all products would match the layout of the replacement. The basement window was installed and they used tons of foam and plywood to fill the gaps of where the old window was. I could hear the installers complaining after they unboxed the new window and initially put it in place because there was so much room on each side. The old window, without the frame, measured approximately 60 x 54 and the new window, without the frame, measured 48.5 x 48.5. If this is a reasonable expectation then the sales team should have brought up the fact that replacement windows would be considerably smaller. If we were told this we would not have replaced the window at all. On top of the window being small you could see between the sliding glass as if there was no seals on the window at all. Air was coming in from the outside and there solution was to cut two pieces of thin molding in half, which did not close the gap. I was told that in order to fix everything it would take a couple months. I was not comfortable with paying the remainder of the $10,000. I wanted a guarantee that they would some how make this fix a priority, so we agreed to hold back $600. Two months turned into 5 months. The office manager called me once in that time frame and stated it would not be until September. It's now October and no follow up.

I called Opal because I know they do top notch work and are design orientated. I needed a new roof first and foremost, but I have always disliked the boring red brick and wanted to consider an overhaul without breaking the bank. A few contractors I spoke with were only interested in quoting my roof and moving on. Mike took an interest in my project and listened to what I wanted and he was able to come up with an idea that didn't require me to paint the brick or do anything drastic. He suggested a gray roof color with black James Hardie Fascia and a stained column and stained beadboard soffit to play with the red brick. Many neighbors have complimented the work and I could not be more thrilled with how it came out. Everyone at Opal was a pleasure to work from Stacy in the office to Mike our sales person and Karl the outside project manager. The crew was super clean and organized and I hardly noticed they were here. Even the General manager, Eli, stopped by during and after to make sure we were happy.

For windows replacement, I investigated 3 companies (Opal, Andersen, Feldco). Opal gave the best presentation and offered the best quality for what I was able to afford. Their workmanship and customer service are high quality.

I was searching for reliable window companies in Chicago, and came across Opal Windows and Siding. Gave them a call about my window replacement project, and they helped set me up with a great set of Andersen windows thatare a big improvement on my previous ones. Gave me great customer servicethroughout, would definitely use them again.

Opal Window and Siding worked as my window contractors for my property inChicago’s window installation. They were friendly and helpful whenever I had questions or needed to check in about the project, and the work got done exactly when they said it would and with no complaints from me. Definitely recommend them if you need the same.

these guys are the best. They lead the industry in exterior work. They install the best windows and best siding around. They are honest and trustworthy and do what they say they will do. It is an honor and a pleasure to work with them. I highly recommend Opal.