Splash Pads USA

If I could give less than a star I would. SplashPads USA installed a splash pad for us that worked for about a month and has been a problem ever since. This is our review from another site: Having Splash Pads USA install my residential pad in the spring of 2016 was one of the worst decisions I’ve ever made. Firstly, I had an existing water feature in my backyard that I wanted my splash pad to be incorporated into. A person came out, assessed it and said they could do it. The next day he called wanting my deposit, when I said that I was still shopping prices, he hung up on me! Don called me personally after that, apologized, and sent another person named Rick. Rick told me that they could do the design with no problem (it is not a traditional splash pad design). When they started pouring concrete and put the drain in, I realized they had cemented the drain into a completely different spot than we originally discussed. After speaking to Rick, there was really nothing else we could do at that point so I let it go and said I could live with the drain in the new spot. Once the pad was finished, the concrete was brushed so roughly and improperly that everytime my children used it, their feet would literally bleed. I ended up going through a different company to pay more money to put a rubber surface over their concrete to make it functional. Also in the first few weeks of using it, my entire backyard flooded twice due to mistakes they made when installing it. There was no paperwork or manual that provided instructions of use or maintenance for the pad. My yard was left in a condition that I didn’t feel was acceptable. Had they told me before hand that I would need to sod in every area around the pad, that would have been different. But I had no idea it would be as bad as it was. I also have two underground water tanks that Rick said to “leave exposed in case anything goes wrong with it”. I have had to get two large planters to cover the unsightly holes in my yard and tops of the tanks. I was also told I “don’t need to do anything to winterize it”, and yet every spring I seem to deal with more and more problems with the pad. Last year, I noticed a problem with pressure of the spouts and sometimes water doesn’t come out at all. I called to have them come fix it and was promised someone would be here to look at it on two different dates. On both occasions, no one showed up at all and did not call to say they wouldn’t be coming. Since then, all of my calls have gone completely ignored. I am terrified that one day (maybe even this year) it will stop working completely. Every time I have spoken to them, I have let them know that I am not looking to cause trouble, I don’t want my money back, and I certainly don’t want to go through the time/hassle/money of a lawsuit. I simply just want a splash pad that works without issue and lasts for a reasonable amount of time for what I paid for it. Do yourself a favor and DO NOT USE THIS COMPANY TO INSTALL YOUR SPLASH PAD!!

Project completed and very satisfied. We received a good splashpad at a good price. I am looking forward to using it.

As the Parks and Recreation Director for the City of Meadows Place I shopped for good quality products and good customer service. I found both in Splash Pad USA. They were great to work with and very informative and patient with me. At first I was concerned because they had several bad reviews, however my experience has been nothing but positive. They allow other installers to call them for advice, the shipment was held up in transport and they continuously contacted me with updates to ensure me of the process. I was not certain what I would be getting from working with this company, however I have gotten more than expected from their great customer service, quality product, and amazing support. Thanks

This company is above all other splash pad companies. They have incredible experience in building residential along with commercial. Don was wonderful to work. I love that their equipment is stainless steel and durable as opposed to plastic or fiberglass equipment used by other companies. Highly recommend Splash Pad USA.

The team at Splash Pads USA are incredible. When looking for a splash pad for my house, they have been wonderful to work with and have exceeded expectations. I would highly recommend them.

great company with great ideas and design.Don Edwards is a tremendous person with design and operating crews and knows more about splashpads than everybody else we talked to by volumns.HIRE THIS GUY