The Finished Basement

Could not post full review. Hired The Finished Basement (FB) company for a basement remodel in November 2020. My neighbor had used them and found there work acceptable. My opinion is different. If you are looking for a contractor to just finish your basement and do not care about quality or how it is done, then this company will do that for you. If you are concerned about getting what you want and making sure it is done right, then keep on reading. Cost without cabinets, countertop, flooring, lighting, and painting: $24,970 Things you need to know before hiring this company: 1.Contracts are vague and do not provide details for work. I had my three pages of requirements added as an addendum to the contract. 2.Told that all people working for FB were employees. They used contractors. 3.Their project manager only schedules work crews and handles county inspections. Does not review contractors work and make sure requirements followed. Makes excuses every time here is an issue. You must force them to fix issues by withholding payment. 4.You must make sure contractors are doing the work correctly and to your expected quality level. 5.FB does not review contractor’s work. Only care that it can pass inspection. 6.County inspectors doing permit reviews virtually (not on site) miss issues because they only see what the project manager shows them on his phone. He will skip over known issues to get the inspection passed because they do not care about quality. 7.Project manager does not read work contracts signed by owner. 8.FB may use cheaper products that what they tell you they use (i.e., Spray Foam) 9.FB does not honor their warranty and will not fix issues after final payment. 10.Owner gets a discount at Lowes so wants you to pick finishes he can buy there. 11.I purchased the cabinets, LED lighting and flooring from where I wanted and had delivered to job site. I also did all the painting. 12.I have had an electrical issue with some of the new breakers tripping after a power outage. Been trying to get FB to fix the issue for 4 months. Cannot get them to come fix the problem. Overall I’m happy with the basement now that it is done, but I had to do A LOT of work to make sure I got what I wanted.

Wally and team did a wonderful job finishing our basement. We've worked with a number of contractors and remodelers over the years and Wally's team were particularly professional and experienced. They were helpful and flexible as we modified and expanded our plans over the life of the project. They listened to what we wanted, and when we weren't sure what we wanted, they had helpful suggestions and were able to guide us to a good decision. Most importantly, Wally and his project manager, Matt, were always responsive and in-touch and maintained great communication throughout the project. We're really happy with the final product and I'd recommend Wally and team to anyone.

Would not recommend this company. Poor quality controleather, poor management skills and poor craftsmanship. Save yourself the headache and look elsewhere. I wish I would have.