Snyder Stairs Llc.

I had the misfortune of hiring Jesse Snyder and his company, Snyder Stairs, and it was a disappointing and stressful experience. Their work was riddled with glaring issues, but more concerning was the way in which my concerns were addressed. Out of the roughly 100 balusters installed, 81 of them had glue visibly leaking down their surfaces or coming up out of the stairs. Several areas of the wood were cracked during the process of creating holes for baluster insertion, further demonstrating a lack of care or skill. On top of that, a portion of the capping was not aligned flush with the wall, leaving obvious, unsightly gaps. When I raised these concerns, Jesse Snyder actually conceded that the work was poorly done, which should have been the first step toward resolving the situation. Unfortunately, rather than taking responsibility and offering to fully fix the mistakes, he deflected blame onto other contractors. To make matters worse, Jesse became aggressive during our discussions, raising his voice, using profane language, and displaying a level of hostility that was completely uncalled for. If you value quality, accountability, and respectful communication, do yourself a favor and avoid this company at all costs.