INSTALL-IT-DIRECT

Hi Raji,

Thank you so much for your kind words and for choosing Install It Direct! We’re thrilled to hear that you’re happy with your hardscaping, raised beds, and the overall experience. It’s always our goal to deliver great results on time and we’re so glad the team could exceed expectations!

The retaining wall with lights were a stunning addition, and we’re grateful to have played a part in bringing your vision to life. Thanks again for your trust and for the wonderful recommendation!

We're so thrilled to hear about your positive experience with our team! Thank you for the wonderful review and for highlighting Steve, Ramon, Nick, and Patrick. We're especially proud of their dedication to communication, transparency, and exceeding expectations. We appreciate your business and hope you enjoy your new backyard for years to come!

Thank you so much for the wonderful review! We're delighted to hear you're thrilled with your new front and back yards. It's fantastic that Patrick and the team's professionalism and hard work resulted in such a beautiful outcome. We appreciate you sharing your experience and the compliments from your neighbors!

Thank you for the fantastic review! We're so glad you're pleased with your new turf and that our team's professionalism and attention to detail met your expectations throughout the process. We appreciate your business!

Wow! Thank you so much for this incredible review! We're absolutely thrilled you chose us for your retaining wall project and that the entire experience, from the initial estimate to the final result, exceeded your expectations. We're especially proud of our team's attention to detail, clear communication, and ability to navigate even tricky neighbor dynamics. It means the world to us that you'd recommend us so highly! We truly appreciate your business and hope you enjoy the peace of mind your new retaining wall provides for years to come!

We are so grateful for your continued trust and business! Thank you for this wonderful review and for choosing Install-It-Direct for your projects time and time again. We truly appreciate your loyalty and are thrilled that our service has remained consistently excellent over the years. We look forward to serving you again in the future!

Thank you so much for the wonderful review! We're thrilled you had such a positive experience with our design and installation process. We're especially happy to hear that Patrick's communication and attention to detail were so appreciated. We strive to provide excellent quality work at a reasonable price, and we're delighted that resonated with you. Thank you for the high recommendation!

Thank you for such a thoughtful review! We truly appreciate your kind words about Patrick and Steve. We're so glad their honesty and transparency, combined with their hands-on approach, resulted in a beautiful artificial turf installation that meets your expectations. We strive to deliver on our promises at a reasonable price, and it's wonderful to hear that we achieved that for you. Thank you for recommending us!

Thank you for the great review! We're so glad you had an easy experience from start to finish and that we were able to complete the project ahead of schedule. We appreciate you highlighting Patrick's on-site presence and checking on progress daily. We appreciate your recommendation and your business!

Wow! What an amazing review! Thank you so much for sharing your incredible backyard makeover experience with us! We're absolutely *thrilled* you're so happy with the results! It's fantastic to hear how Chris's design expertise and recommendations, along with the dedication of Rinn and Kenzie, contributed to such stunning results. We're also so proud of Troy's project management skills and his commitment to clear communication. And a huge shout-out to Victor, Angel, Fray, and the entire crew for their hard work, excellent work ethic, and problem-solving abilities! We truly appreciate your business and this fantastic feedback. We're so happy you love your new backyard!

Thank you for the fantastic review! We're so glad you had a positive experience working with Troy and Chris on your patio, driveway, and side alley remodel. We appreciate you highlighting our communication, clear contract process, and on-time completion. We're also thrilled to hear Avelino and the team did such a great job. We appreciate your recommendation and are delighted you're happy with your new pavers!

Thank you so much for the wonderful review! We're thrilled to hear you had such a positive experience working with Steve, Patrick, Juan, and the rest of the team. We strive to provide excellent communication and prompt service, so we're delighted that resonated with you. We're also very happy you love the transformation of your yard! Thank you for your business and your kind words.

Thank you for the fantastic review! We're thrilled you're so happy with your new retaining wall. We're glad we could offer helpful advice and options to achieve the look you wanted at a great price. It's wonderful to hear Patrick and Antonio's team brought your vision to life so quickly and with such high-quality workmanship. We appreciate your recommendation and look forward to working with you on your next project!

Thank you so much for the wonderful review! We're thrilled you had such a positive experience remodeling your patios and that the entire process, from design to execution, went so smoothly. We're especially happy to hear that Bill, Patrick, Juan, Armando, and Johnny were so great to work with. We appreciate your kind words about their knowledge, service, responsiveness, and the quality of their work. We're delighted you're enjoying your outdoor space and look forward to working with you again!

Thank you so much, Dawn! We truly appreciate your wonderful review and kind words about Steve, Patrick, and the entire team. We're thrilled you're happy with your transformed yard and that the work was completed professionally and promptly. We value your recommendation and are so glad you chose Install-It-Direct!

We are absolutely blown away by your incredibly detailed and heartfelt review! Thank you so much for sharing your experience with Install-It-Direct. It means the world to us that you took the time to highlight the efforts of Steve, Jonathan, Patrick, Antonio, Leandro, Danny, and even Tim. We're so proud of their dedication to providing fair pricing, transparent communication, efficiency, responsiveness, and truly exceptional customer service.

Transforming your challenging backyard with the cracked tiles, tree roots, and rocks into a beautiful space you can enjoy for years to come was our pleasure. We're especially grateful for your understanding during the unprecedented SoCal February rains and appreciate you acknowledging the team's efforts to protect your property and get back to work as soon as possible. We're also glad the drainage aspect of the paver installation was appreciated, as it's crucial for a long-lasting result.

Your comments about Patrick's dedication, responsiveness, and problem-solving skills, especially with the unexpected pipe issue, are truly gratifying. We strive to provide that level of care and attention to every customer. And we're so happy you felt valued and heard throughout the entire process, even after the project was completed.

Thank you again for this amazing review and your high recommendation. We truly appreciate your business and are thrilled you love your new backyard!

Thank you so much for this incredibly detailed and thoughtful review! We're absolutely thrilled to hear about your seamless and stress-free experience with Install-It-Direct. We're especially proud of Nate's knowledge, patience, and genuine interest in understanding your vision, as well as his detailed proposal approach – we agree that defining the scope upfront is essential for a smooth project. It's also wonderful to know that our "no problem" attitude when addressing those small details was appreciated.

We're delighted that Nate's design transformed your ideas into a beautiful and functional outdoor space that surpassed your expectations and garnered compliments from your neighbors – that's fantastic! And thank you for highlighting Troy's leadership, communication skills, and proactive problem-solving, as well as the work crew's diligence, respect, and skill.

We truly appreciate your wholehearted recommendation and are so happy you're enjoying your beautiful new outdoor environment! Thank you for choosing Install-It-Direct.

Wow, thank you so much for this fantastic review! We really appreciate your kind words and the continued partnership over the years. It means a lot to us to hear such positive feedback from a valued vendor like yourselves. We're especially glad you appreciate Jonathan's communication skills, and we're proud of our team's dedication to quality work, efficiency, and respectful customer service. We value our relationship with you and look forward to many more years of successful collaboration!

Hi Houzz Community!

(Update: 4/10/18) We went out to the job site on Monday morning 4/9/18 and discovered that gophers had in fact undermined the putting green. We immediately reached out to 3 different local professional gopher control companies to seek their expert advice on the matter as this is not our domain of expertise. We have spoken to several of them and confirmed that installing gopher mesh would not have prevented this nor is it a viable solution to prevent the burrowing in the future. They explained that the gophers are digging tunnels underneath the ground and the gopher mesh only attempts to inhibit them from penetrating the surface of the putting green, however, when they dig their tunnels they are leaving subsequent air pockets, which is what is causing the undulations and will continue to cause undulations until they are removed. Air pockets can also occur with decaying root systems which are well below our putting green installation and something that is outside of our control. The gopher companies also mentioned that they have had cases where gophers have chewed through the gopher mesh. (Note: We have written an article on gophers as Cara references, however, we point out that the gopher mesh does not prevent the gophers from tunneling underneath our installation and therefore compromising the installation. This is outside of our control and something that no one can 100% guarantee.)

The gopher companies stated that the next step is for them to visit the affected area(s) in person to assess the appropriate solution for the client, however, their best guess over the phone was that they will most likely need to first treat the putting green area to remove the gophers from that specific area for approximately 30 days and then the area will need to be continuously treated on a monthly basis to keep the gophers at bay.

After learning this information, we stopped and left the job site on Monday as there was nothing that we could do to properly resolve the issue without the professional assistance of a gopher company. It would not be in the client’s best interest for us to proceed with anything until the gophers have been removed from the area. Again, the gopher mesh is not the proper solution and would not have prevented this from happening, nor will it prevent them in the future. The proper solution is to seek the advice + assistance of gopher professionals (which we have) so that they can eradicate the area to the best of their ability and then keep them at bay moving forward. Once the gopher company gives us the green light that the gophers are no longer in the putting green area, we can then proceed with repairing the damage caused by the gophers.

We are doing everything we can to resolve this matter and we are very proud of our amazing team (Wilber & Emily) and believe we are going above and beyond the call of duty for Cara and Chris(husband). We will continue to keep everyone informed as to the progress and provide our comprehensive update upon completion. If anyone has any questions in regards to how we are handling this situation, please do not hesitate to reach out to us anytime. We are looking forward to getting this resolved as quickly as we can so that the client can enjoy their putting green.

Sincerely,
The IID Team

(Previous Update)
We just wanted to let you know that we are in communication with the client (Cara) and Wilber is scheduled to go out to the job site on Monday, April 9th to address/resolve Cara’s concerns. Once that occurs we will provide you with a comprehensive update which time-stamps the entire project from start to finish. We just wanted to provide a brief update here so that you didn't think we were ignoring this matter. We take every issue very seriously and this is no exception. We will report back Monday evening or Tuesday morning at the latest, so stay tuned. We have a lot to share, along with some pretty cool drone footage that we believe you will enjoy of which we will upload to our gallery after our meeting with the client on Monday. On a side note, the owner of IID, the sales manager of IID, the designer of IID, the regional manager of the artificial grass manufacturer and the manager of the lighting company have all met on site to assess the project and we will report on their findings as well. Have a great weekend and we will provide you with a detailed update next week!

Thank you Tom and Sally,

It was really nice visiting with you and seeing you again.

Your home looks amazing!

Have a great week,

Ron

Hi Mrs. Cajayon,

I wanted to personally thank you for taking the time to take my phone call regarding your experience with IID on your installation. 100% customer satisfaction is so important to all of us at INSTALL-IT-DIRECT as well as a great customer experience throughout the entire installation.

This absolutely did not occur on your project and I wanted to find out exactly what happened so that we could correct the issues and not let them happen ever again. We have addressed the situation with our team and the representative you saw and have made changes as a result. In fact, please note, the representative on your project no longer works with IID.

I want to thank you again for your time and insight and I give you my promise that we have learned from this experience and most importantly improved as a result. Please accept my sincere apology and if there is ever anything that you need please do not hesitate to call me personally on my cell 760-579-3833 or shoot me an email: tim@installitdirect.com.

~ Tim Thomas
Co-Founder/President