








INSTALL-IT-DIRECT
About Us
Services Provided
Concrete Construction, Concrete Driveway Installation, Concrete Flooring, Hardscaping, Masonry, Outdoor Fireplace Construction, Patio Construction, Paver Installation, Retaining Wall Construction, Stone Installation, Stone Masonry, Custom fire pits, Artificial Grass Installation, Concrete construction, Custom bocce ball courts, Custom putting greens, Custom water features, Drought tolerant landscaping, Garden design, Landscape construction, Outdoor kitchen construction, Landscape lighting installation, Outdoor fireplace construction, Dog run construction, Pool landscaping, Landscape design, Landscape architects, Landscape designers, Landscape contractors, Pool deck design, Patio design, Pool deck construction, Paver driveway installation
Areas Served
Cardiff By The Sea, Del Mar, Del Mar Heights San Diego, Encinitas, Fairbanks Ranch, La Jolla, La Mesa, Mission Valley San Diego, Poway, Ranch Santa Fe, Rancho Santa Fe, San Diego, Santee, Solana Beach, Tierrasanta San Diego, University City, Vista, Fallbrook, San Marcos, Alpine, Bonsall, Valley Center, Coto de Caza, Escondido, Pacific Beach, Carlsbad, Imperial Beach, Oceanside
Awards
ICPI Certified, Belgard Certified Installer, A Rating with BBB Best of Houzz Design - 2015 Best of Houzz Service - 2016 Best of Houzz Design - 2016 Best of Houzz Service - 2017 Best of Houzz Design - 2017 Best of Houzz Service - 2018 Best of Houzz Service - 2019 Best of Houzz Service - 2020
Category
15 Projects
Business Details
Business Name
INSTALL-IT-DIRECT
Phone Number
(858) 925-3000
Website
Address
7310 Miramar Rd #300
San Diego, CA 92126
Typical Job Cost
$15,000 - 500,000
License Number
947643
Followers
Credentials
This is the third time Install-It-Direct has done work on our property and they are just as good now as they were in 2010 when they did the first project.Read Full Review
185 Reviews for INSTALL-IT-DIRECT















Transforming your challenging backyard with the cracked tiles, tree roots, and rocks into a beautiful space you can enjoy for years to come was our pleasure. We're especially grateful for your understanding during the unprecedented SoCal February rains and appreciate you acknowledging the team's efforts to protect your property and get back to work as soon as possible. We're also glad the drainage aspect of the paver installation was appreciated, as it's crucial for a long-lasting result.
Your comments about Patrick's dedication, responsiveness, and problem-solving skills, especially with the unexpected pipe issue, are truly gratifying. We strive to provide that level of care and attention to every customer. And we're so happy you felt valued and heard throughout the entire process, even after the project was completed.
Thank you again for this amazing review and your high recommendation. We truly appreciate your business and are thrilled you love your new backyard!

We're delighted that Nate's design transformed your ideas into a beautiful and functional outdoor space that surpassed your expectations and garnered compliments from your neighbors – that's fantastic! And thank you for highlighting Troy's leadership, communication skills, and proactive problem-solving, as well as the work crew's diligence, respect, and skill.
We truly appreciate your wholehearted recommendation and are so happy you're enjoying your beautiful new outdoor environment! Thank you for choosing Install-It-Direct.






















































































(Update: 4/10/18) We went out to the job site on Monday morning 4/9/18 and discovered that gophers had in fact undermined the putting green. We immediately reached out to 3 different local professional gopher control companies to seek their expert advice on the matter as this is not our domain of expertise. We have spoken to several of them and confirmed that installing gopher mesh would not have prevented this nor is it a viable solution to prevent the burrowing in the future. They explained that the gophers are digging tunnels underneath the ground and the gopher mesh only attempts to inhibit them from penetrating the surface of the putting green, however, when they dig their tunnels they are leaving subsequent air pockets, which is what is causing the undulations and will continue to cause undulations until they are removed. Air pockets can also occur with decaying root systems which are well below our putting green installation and something that is outside of our control. The gopher companies also mentioned that they have had cases where gophers have chewed through the gopher mesh. (Note: We have written an article on gophers as Cara references, however, we point out that the gopher mesh does not prevent the gophers from tunneling underneath our installation and therefore compromising the installation. This is outside of our control and something that no one can 100% guarantee.)
The gopher companies stated that the next step is for them to visit the affected area(s) in person to assess the appropriate solution for the client, however, their best guess over the phone was that they will most likely need to first treat the putting green area to remove the gophers from that specific area for approximately 30 days and then the area will need to be continuously treated on a monthly basis to keep the gophers at bay.
After learning this information, we stopped and left the job site on Monday as there was nothing that we could do to properly resolve the issue without the professional assistance of a gopher company. It would not be in the client’s best interest for us to proceed with anything until the gophers have been removed from the area. Again, the gopher mesh is not the proper solution and would not have prevented this from happening, nor will it prevent them in the future. The proper solution is to seek the advice + assistance of gopher professionals (which we have) so that they can eradicate the area to the best of their ability and then keep them at bay moving forward. Once the gopher company gives us the green light that the gophers are no longer in the putting green area, we can then proceed with repairing the damage caused by the gophers.
We are doing everything we can to resolve this matter and we are very proud of our amazing team (Wilber & Emily) and believe we are going above and beyond the call of duty for Cara and Chris(husband). We will continue to keep everyone informed as to the progress and provide our comprehensive update upon completion. If anyone has any questions in regards to how we are handling this situation, please do not hesitate to reach out to us anytime. We are looking forward to getting this resolved as quickly as we can so that the client can enjoy their putting green.
Sincerely,
The IID Team
(Previous Update)
We just wanted to let you know that we are in communication with the client (Cara) and Wilber is scheduled to go out to the job site on Monday, April 9th to address/resolve Cara’s concerns. Once that occurs we will provide you with a comprehensive update which time-stamps the entire project from start to finish. We just wanted to provide a brief update here so that you didn't think we were ignoring this matter. We take every issue very seriously and this is no exception. We will report back Monday evening or Tuesday morning at the latest, so stay tuned. We have a lot to share, along with some pretty cool drone footage that we believe you will enjoy of which we will upload to our gallery after our meeting with the client on Monday. On a side note, the owner of IID, the sales manager of IID, the designer of IID, the regional manager of the artificial grass manufacturer and the manager of the lighting company have all met on site to assess the project and we will report on their findings as well. Have a great weekend and we will provide you with a detailed update next week!


It was really nice visiting with you and seeing you again.
Your home looks amazing!
Have a great week,
Ron
















I wanted to personally thank you for taking the time to take my phone call regarding your experience with IID on your installation. 100% customer satisfaction is so important to all of us at INSTALL-IT-DIRECT as well as a great customer experience throughout the entire installation.
This absolutely did not occur on your project and I wanted to find out exactly what happened so that we could correct the issues and not let them happen ever again. We have addressed the situation with our team and the representative you saw and have made changes as a result. In fact, please note, the representative on your project no longer works with IID.
I want to thank you again for your time and insight and I give you my promise that we have learned from this experience and most importantly improved as a result. Please accept my sincere apology and if there is ever anything that you need please do not hesitate to call me personally on my cell 760-579-3833 or shoot me an email: tim@installitdirect.com.
~ Tim Thomas
Co-Founder/President
1 Ideabook
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