Brick Masonry, Hardscaping, Patio Construction, Paver Installation, Stone Installation, Stone Masonry, Pavers, Fire Pits, Brick Terraces columns seatwalls, Designs in Outdoor Living, Outdoor kitchens, Seatwalls Columns, Grill and Bar Stations, Paver Driveways, Custom Designs, Design Services
Bonneau Beach, Goose Creek, Moncks Corner, Pinopolis, Summerville, Charleston, Isle of Palms, Johns Island, Mount Pleasant, West Ashley, James Island, Folly Beach, North Cahrleston, Wild Dunes
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2 Reviews for Just Hardscape & Design
While it is disheartening to receive a bad review from a client, it is even more troubling when the review is inconsistent with the facts.
Mrs. Berger states in her review that the designer for our firm is incompetent. We are at loss of words for that comment, considering we were not hired to design her project, rather was furnished plans by Mr. and Mrs. Berger from a Landscape Architect they hired and paid to design the project. To our knowledge, Mrs. Berger has never seen any of our designs, therefore, as stated, at a loss of words on how she arrived at that opinion. She further states that the designer made promises that she could not deliver. Again, we ask, how could we make promises and deliver on those promises for a design that was never provided,
Mrs. Berger continues to state that the day our work was complete, her garage was flooded. While in part, this statement is true, we did have a torrential rain for hours,
and water did infiltrate her garage. What she fails to say is that her driveway is over one hundred feet from road to garage, and that her new garage is at a much lower elevation than the road, and there are no gutters or garage doors installed on the building. What she fails to say is that Just Hardscape and Design advised this client in advance of the installation of the new driveway to consult and hire a Water Management firm to design and install a drainage system for their property. We signed an agreement with this client on June 1, 2017, and did not begin construction until August 2, 2017, affording them sufficient time to pursue our advise. We explained numerous times that we were not in the water management field, therefore lacked the proper knowledge to advise them on or install drainage. They chose not to take our advise, and now ask that we are responsible. Yes, we decline any responsibility for her drainage problems.
We are certainly pleased that she has now decided to take our advise and hire a firm that specializes in drainage to resolve her drainage problems. We are in hopes that after that is done, she will then respect and love the work that we were hired to do, which was to install a new paver driveway. It is exceptional and gorgeous, to use the words of many of the neighbors.
In the end, we are still sadden by the fact that this client has these feelings toward us, even when we are not at fault. Just Hardscape and Design offers a five year
installation warranty for our scope of work to all clients, including Mrs. Berger. Just Hardscape and Design will not hesitate to resolve any covered warranty issues that
may arise in the future for this client. We pride ourselves in customer satisfaction, which is probably the reason that this is our first bad review in eleven years.