2022 West Atlantic BLV.
pompano beach, FL 33069
Boca Del Mar, Boca Pointe, Boca Raton, Boulevard Gardens, Broadview Park, Broward Estates, Coconut Creek, Coral Ridge, Coral Shores, Coral Springs, Davie, Deerfield Beach, Fort Lauderdale, Franklin Park, Ft Lauderdale, Ft. Lauderdale, Harbordale, Hillsboro Beach, Kendall Green, Lake Estates, Lake Ridge, Lauderdale Lakes, Lauderdale-by-the-Sea, Lauderhill, Lighthouse Point, Margate, Melrose Park, Mission Bay, Nob Hill Place, North Andrews Gardens, North Lauderdale, Oakland Park, Palm Aire, Parkland, Pine Island Ridge, Plantation, Pompano Beach, Pompano Beach Highlands, Rock Island
DIY Network, HGTV, Vanilla Ice Project.
We are holding best customer service ever. As I offered you before, you can return back the material at any time if you don't like. We replaced the broken (due by shipment) pallet for free including the shipping, THIS IS OUR MAIN GOAL. WE DID SEND FULL PALLET FOR FREE. You pass 30 day return term, this was almost 90 days ago (8/19/2014) and we are still offering you to accept return. If you like to return material you are welcome to send it back, we are glad to refund your money. For sure it is natural stone and it has variation, some pieces lighter and some pieces darker, this is beauty of natural stone instead of flaw.
You have my personal contact information also.
You can contact with me at any time.
REPLY TO TRACY,
1) The material that we ship was not wrong material,
2) If it is wrong material why did you ordered extra one pallet? You already have two pallets in your hand for two weeks?
3) If it is wrong material why did you request replacement of broken pallet instead of just refuse? You can ask return the materials and you can state material was wrong at that point. YOU DID NOT.
4) We send replacement pallet for free at our expense.we did not charge to you.
5) You refuse the replacement pallet even without seeing the material. We deduct return cost for that pallet.
6) We refund the amount that we owe you. According to our policy.