System Pavers

I spent a long time debating whether to write this review, but after a three-month project and everything we experienced, I feel future customers deserve to know what they're signing up for. We chose System Pavers because they were the premium option. They were also the highest bid we received (about $38,000), but we believed we were paying for quality, expertise, and project management. Their sales presentation was impressive, and we were told they would coordinate every aspect of our pool patio remodel. Unfortunately, our experience looked nothing like the polished videos we were shown. The project stretched from February 5 until May 14 and required constant homeowner involvement. Rather than having a project manager overseeing quality, I felt like I became the project's quality-control inspector—checking every phase, documenting mistakes, and asking for corrections. I expected to hire a contractor, not manage the project myself. During construction we dealt with broken pool pipes, damage to our pool aerator, fill tank, and underground plumbing, uncapped sprinkler lines beneath the patio, missing weed barriers, uneven pool coping, improper edging, damaged landscaping, and construction debris throughout our property and neighboring yards. Several pieces of our personal property were also damaged or destroyed, including a pool net, garden hoses, a seven-foot wooden shade post used as a cutting surface, and a planter that was thrown away after crews moved retaining wall blocks to drive equipment through our yard. Materials remained piled in front of our home and neighbors' properties for weeks, and crews regularly left trash and food waste behind. Communication between departments was poor. The salesperson promised things the installation crews never knew about. For example, we specifically discussed reusing our landscape rock, but it was discarded during demolition because that information was never passed along. Customer service became increasingly frustrating. After emailing management about workmanship concerns, we received little response regarding the issues but had no trouble receiving payment requests. During one phone call, the project manager told us, "We thought the ship had sailed on customer service." That statement was extremely disappointing. Another issue that damaged our trust involved the sprinkler system beneath the patio. When water erupted through the new pavers, we were initially told the lines had been capped and it must be leftover water. After someone inspected it, the response changed to, "Oh, we must not have capped them." To be fair, not everything was negative. The second project manager, Jose Corral, completely changed the direction of the project. He was knowledgeable, professional, and immediately recognized many of the quality issues that had been overlooked. He worked hard to make things right and deserves recognition. Construction projects can have challenges, but my frustration is that we paid premium pr

We have been working with System Pavers on a variety of projects over the past several years. Walkways, patio, driveway and most recently with Harley and his team on both back and front yard hardscape updates. They are easy to work with, produce good outcome in a timely manner and honor their warranty. We've been very happy with their work and System Pavers will be our first call for any further projects.

We recently had our backyard completely transformed by System Pavers in Santa Ana and the experience was outstanding from start to finish. What was once an old, tired space is now a beautifully designed backyard with high-quality pavers. It is a complete makeover that exceeded our expectations. A huge thank you to Cenobio and his hardworking crew. They were professional, efficient, and meticulous with every detail. Their craftsmanship and attention to detail really showed in the final result. It’s clear they take pride in their work, and they treated our home with respect throughout the project. Special recognition also goes to our project manager, Nestor, who was fantastic to work with. He kept us informed every step of the way, answered all our questions, and ensured that everything stayed on track and on schedule. His communication and follow-through made the whole process smooth and stress-free. We're so thrilled with how everything turned out and would highly recommend System Pavers, especially Cenobio, his team, and Nestor to anyone looking to upgrade their outdoor space. Thank you again for turning our vision into reality! Annie and Elliott

We had a paver/ turf project done in 2018 by System Pavers. Recently we had some concerns with some of the pavers and the turf. Called our construction manager, Estella Reynoso, and she came to check out my concerns. She very quickly got approval from the company to do all the work needed. I was impressed by the way they honored our warranty. Estella's crews were professional, on time and easy to work with. Our place is gorgeous again. Estella Reynoso and System Pavers are the best!!

System Pavers exhibits predatory sales practices, failure to deliver on promises, inadequate design, errors in construction, failure to abide by warrantees, seeking funds out of contract in order to maintain “good faith” relationship, unresponsiveness, and poor service. After a very high-pressure sales pitch (disguised as a “design meeting”) with all the accoutrements (fancy PowerPoint demonstration, a copy of their impressive surety bond, commitments that they will stand behind us, and a “discount” that magically expired the same day) and a commitment that the 25-year warrantee “covers “everything but seismic and trees,” System Pavers completed our $72k backyard paver project in September 2021. Over the next few weeks, the pavers began to separate, sag, and “crown.” Also, the drainage in many areas was toward the house, not away from it. They did come back a couple of times to remove pavers, recompact, and reset. However, when failures continued, they asked us to let the system fail for another year so they would only have to do a major rehabilitation once. When that year elapsed, they were nowhere to be found. Very difficult to get them to come back out. Then, instead of fixing the failed system, they had a soils engineer evaluate. The engineer’s soils report described the underlying soils in precisely the way we had described and physically showed them two years prior to the “Senior Design Consultant.” The report also recommended construction means and methods to properly support various structures, including paving. The report recommendations were vastly different than how System Pavers actually constructed the paving system two years prior. System Pavers recently sent an email essentially saying they didn’t want to keep spending money on their failed system. They also claimed the warrantee would not cover the repairs. They are attempting to simply walk away, leaving us with an unsafe, embarrassing backyard and a worthless major investment.

System Pavers recently completed a large patio rebuild at my home and I'm completely delighted and impressed with the job. The team was exceptional, from the design phase onward, but most importantly through the construction and completion. Total professionals through and through. Todd helped my wife and I work through the design by delicately listening and suggesting ideas. Mark Bell, the project manager, was a consummate professional through the entire job, keeping me informed, offering solutions, and really driving the job to completion. I feel like the size and scope of this project could have gotten out of hand by most, but Mark was a pro and stayed on top of things through every phase of the job. Really outstanding! Matt came by and helped out with some small warranty work, but the work he did was not small in any way. He's conscientious and a real craftsman that holds a high bar. I can't say enough about how great Mark and Matt were. Thank you! My neighborhood is really close knit and so many of my friends and neighbors have asked for contact info and I'm glad and willing to share recommendations. Thank you all for such a fantastic job!

High fives all around to the Team! Extremely efficient and the finished product exceeded what I had imagined. Took a small side yard that was covered in drain rock, not utilized to now a spacious area ready to entertain. The guys were fantastic... strong, fast, neat and efficient. The entire team is a well-oiled machine. My only regret is that I did not do the entire landscaping all around my home. System Pavers Senior Management Team: please give a spiff card to the team! It's so well deserved! Will definitely call this company back for my next project.

Our experience with System Pavers was exceptional! Brandon, the salesperson, was knowledgeable and attentive, providing excellent guidance throughout the sales process. Harley, the project manager, was organized and communicative, ensuring the project was completed on time and within budget. The construction crew was skilled, efficient, and respectful of our property, delivering outstanding craftsmanship. Overall, we had an excellent experience and highly recommend this construction team.

Harley Waycasy was so helpful today. Their business has put in all my pavers and artificial grass. I get compliments all the time how beautiful my landscaping, pavers and artificial grass looks. DWP has decided they want to move my DWP meter box 8 inches up. It interferes with my lights, artificial grass, black decorative dividers put in between grass and plants, etc. Harley came and removed part of the artificial grass, so it is rolled up and hopefully out of their way. I do not want the grass (nor anything) to be damaged. Harley has stated he will help me put the grass back when this whole ordeal is over. I am so grateful. So thankful.

At the start of this year we decided to finally do something about the landscaping in the backyard, including the pavement. As always, we compared multiple quotes, including those of System Pavers, and others. The biggest reason to go with System Pavers was a combination of the professional sales process (help with design), the company size (gives confidence), and the long warranty. When the project started, it was a very pleasant experience to work with the project managers (first Javier and subsequently Orfil). We discussed the progress daily, so there were no surprises, and communication was frequent (call, text, in person). Once the project was finished, we were very pleased with the quality of the work. Combined with the warranty, that made the higher price worth it. Are they perfect? No, some adjustments were necessary, but that is why the daily communication is so valuable.

We were very pleased with Carlos, Mark and Isaac. They understand what we wanted and made sure they delivered what they said they would. Our yard has been converted to our favorite place to relax! Thank you all for your hard and professional work. Mark was an exceptional communicator and Isaac and his crew anticipated problems before they occurred. We are very pleased with System Pavers and will recommend them when asked.

System Pavers installed our backyard patio in June 2020. Since then we had an issue with one of our storm drains that we thought was caused by the patio install but it in fact wasn't once the crew came back to lift the pavers and investigate. The crew found the pipe below the pavers was disconnected, leaking and had roots growing inside!! They offered to help with all of the repairs and did it all in two days of work and saved us money doing so. They went above and beyond in helping us with a job that should have been thousands and thousand of dollars. Thank you, System Pavers!