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About Us
10x Best of Houzz winner
Award winning
Free consultation
Premier Builder of Luxury Custom Swimming Pools | 10x Best of Houzz
Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, we have designed and installed more than 370,000 pools for homeowners all across the nation. Our pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.
For over a half century, Anthony & Sylvan has been recognized for its reputation for excellence. This reputation was earned because we provide high value to our customers. Our customers have found Anthony & Sylvan’s pool pricing to be extremely competitive and understand that the sweetness of a low price doesn’t last as long as the bitterness of poor quality. With the time and money that is invested into adding a swimming pool to a backyard, you want the right swimming pool builder to do the job properly, professionally and with high quality workmanship.Over 370,000 families nationwide have trusted Anthony & Sylvan Pools with that responsibility and our swimming pools have stood the test of time.
Services Provided
Pool & Spa Equipment Sales, Pool Covers, Pool Plastering, Pool Remodeling, Pool Tiling, Swimming Pool Construction, Swimming Pool Design, Swimming Pool Builders, Pool Builder
Areas Served
Forest Grove, Jamison, New Britain, Warrington, Danboro, Doylestown
Awards
Angi Super Service Award: (2013-2021) Best of Houzz Award (2015-2022) City Beat News: Service Satisfaction Award (2012-2022) Pulse of the City: Service Excellence Award (2012-2022) Talk of the Town: Excellence in Customer Satisfaction Award (2012-2022) Luxury Pool's 2014 Pinnacle Award
Category
Business Details
Business Name
Anthony & Sylvan Pools
Phone Number
(316) 285-1279
Address
PA 18901
Followers
Featured Review
Judah Malin
Average rating: 5 out of 5 starsA&S has been a wonderful partner from design to filling my pool with water. Geoff V. continues to provide support through pool school and is available to answer questions. This is the continued relationship that A&S has built its name on.Read Full Review
438 Reviews for Anthony & Sylvan Pools
Newest first
Average rating: 4.6 out of 5 stars4.6|438 reviews
Work Quality4.4
Communication4.2
Value4.2
HU-369427934
Average rating: 5 out of 5 stars
Very thorough care. They spend the time to do it right. It’s nice not having to worry about your pool care!
January 4, 2024
Alexia Faraguna
Average rating: 5 out of 5 stars
Geoff was immediately helpful in transitioning our pool cleaning services to the A&S team. So far, it has been a positive change! Thank you!
January 2, 2024
HU-589308486
Average rating: 5 out of 5 stars
Geoff Vanleer is very knowledgeable about pools, responsive and customer focused. He makes sure his customers are taken care off. We recommend his services to other pool owners!
December 25, 2023
Andy McCullen
Average rating: 5 out of 5 stars
Recently had Geoffrey Vanleer switch over my pool to salt. Geoff was very responsive and scheduled my job a few days later. He offered to come back when the weather is warm to re-explain the new system to me & remind me of other pro tips. Excellent service! I was very impressed, so much so, I signed up for monthly poor service. Tara has been excellent too! Glad I’m on her route! Very much recommend Anthony & Sylvan Pools.
December 22, 2023
HU-511079808
Average rating: 5 out of 5 stars
We got great service from Geoff. He was great in responding to our initial request for a quote and gave a great price. He was prompt and installed it super fast. Pool is up and running perfectly.
December 21, 2023
Samantha Zierler
Average rating: 5 out of 5 stars
Geoff in warranty is the BEST!!!!! Anytime we have had service or warranty claims they are responded to extremely quickly and the team is absolutely excellent!
December 21, 2023
HU-946202027
Average rating: 5 out of 5 stars
I have had my A&S pool going on 2 years. When I called Geoff V. With a question about my pump, he, as always answered promptly, with a knowledgeable answer and went above and beyond to diagnose and resolve the issue. He is always there for the customer.
Thanks Geoff
December 21, 2023
HU-383440553
Average rating: 5 out of 5 stars
Geoff Van Leer was so helpful in getting us up and running with our pool. And he’s always ready to help when we have questions about our pool setup.!
July 15, 2023
HU-841071998
Average rating: 5 out of 5 stars
Geoff did my walkthrough when I first got my pool and he was awesome. Even gave me his cell if I had any questions. A year later I had a problem and called him and he was very helpful. Highly recommend him!
June 11, 2023
HU-186046139
Average rating: 5 out of 5 stars
Geoff was awesome to deal with!! He truly cares about his customers more than nearly anyone I have met in my life and that is no exaggeration. Wonderful group to work with! Pool turned out beautiful
April 12, 2023
HU-89055884
Average rating: 5 out of 5 stars
Love our pool built by Anthony Sylvan Charlotte. The entire team has been fantastic including Geoff Vanleer, Steven Lyszczyk, Brian Montgomery and others.
January 28, 2023
HU-515251206
Average rating: 5 out of 5 stars
Anthony & Sylvan made my backyard oasis dream come true. The pool is wonderful and we will enjoy it for many years. Special thanks to Geoffrey Van Leer for sharing his expert knowledge of pool operations to make it easier for us to maintain our pool.
January 17, 2023
csimpson_gso
Average rating: 5 out of 5 stars
My husband and I had a pool installed by Anthony & Sylvan. We are so pleased with the beautiful design and the work they all did. They made the process quick and easy for us. Tim Fournier, the project manager, was so easy to work with and was always around while the project was taking place. Geoff Van Leer, our “pool school” instructor was fantastic! He taught us how to operate the pool, run the filters, and add chemicals and much more! He was so thorough! He was very patient with us and would go back over anything we needed repeating. He is so knowledgeable. He was always available to us and will continue to be. He always did what he said he would do. We are extremely pleased with the people from this company!
January 11, 2023
HU-109830283
Average rating: 5 out of 5 stars
Excellent work by Geoffrey Van Leer correcting the issue with pump. Very professional and concerned that the pump didn’t work
January 7, 2023
HU-198018797
Average rating: 5 out of 5 stars
Geoffrey was fantastic. He showed up when he was expected and took the time to explain what he was doing. He diagnosed my warranty issue and fixed it quickly. He was friendly and very professional. Overall an excellent experience dealing with this member of the Anthony and Sylvan pool service department.
January 6, 2023
Jennifer Poulliotte
Average rating: 5 out of 5 stars
Geoff Van Leer was professional, extremely knowledgeable and a pleasure to speak with. He assisted us with the issue that we were having with our pool, and all was running correctly before he left. Highly recommend!
January 5, 2023
HU-996087087
Average rating: 5 out of 5 stars
Geoff was amazing. Courteous, friendly and fixed the job quickly. He also stayed longer to make sure everything was right.
Couldn't speak more highly of a service call!
January 2, 2023
Can’t say enough good things about Geoffrey Van Leer. We had our pool installed in July 2022 by ANTHONY&SYLVAN and he has been a huge help. He was very informative throughout pool school and has been available for questions after. Hard to find employees with his work ethic.
December 29, 2022
Geoffrey did an awesome job! He was very informative and very helpful! We cannot wait to get started with our pool and couldn’t have done it without him.
December 24, 2022
HU-958168838
Average rating: 5 out of 5 stars
very helpful and instructive. i appreciate all the details that geoff provided. he is very knowledgeable and was able to explain everything clearly to me.
December 19, 2022
Anthony & Sylvan did an awesome job with constructing our pool. Geoff was fantastic with providing us instruction on operation and maintenance for the pool.
December 13, 2022
Denese Pettigrew
Average rating: 5 out of 5 stars
Five stars is not enough!!!!!!!! Geoffrey Van Leer my professional pool trainer showed up on time and was very respectful. Due to previous rain storms, he was very polite and cordially protected my property by wearing his boots and even changing them to avoid tracking any debrie in his tracks. He left no trail or trash behind.
No matter what questions I had, he had answers. He assured me that time did not matter and his time was my time. He did not rush through his training. He made me feel comfortable knowing that he had the answers and his delivery was on point. What I expected him to accomplish, he did above and beyond in pool school. Geoffrey Van Leer, was very professional and an outstanding expert and HE highly deserves more than 5 stars.
December 11, 2022
Geoff Van Leer did a fantastic job teaching us all about our pool maintenance. He was very nice, knowledgeable, and patient with all of our questions!
December 10, 2022Last modified:December 10, 2022
Jason Grandelli
Average rating: 5 out of 5 stars
We couldn't be happier with our Anthony & Sylvan pool. The entire process was incredibly smooth. Jason Smith was our designer, Barry Hawkins was our project manager, and Geoff Van Leer came out to do our pool school. Along with all the other schedulers and support folks. We don't have a single complain and I know that if anything comes up I'll be supported. If you're looking for a pool or some help with an existing pool, I would definitely give A&S a call.
December 9, 2022Last modified:December 9, 2022
Geoff VanLeer has performed service on our pool many times and does and excellent job for Anthony & Sylvan. Appreciate all the rgeat work.
December 8, 2022
HU-649415004
Average rating: 5 out of 5 stars
We hired Anthony & Sylvan to design and build our pool this summer. 2022. They did a great job and very professional. Thanks to Geoffrey Van Leer for pool school and teaching us how to operate and take care of the pool! He was great! Also, Thanks to Brian Syvrud for designing our pool and making things happen through the entire process. He did a great job. I would highly recommend this company to do the job! Very professional! Also, Justin was our project manager and he was there when we needed him to answer questions.
December 7, 2022
Anthony Phillips
Average rating: 5 out of 5 stars
Let me start off by saying we chose Anthony & Sylvan Pools based on reputation. I am thorough when assessing who will do work for me. I can also recognize an employees just doing time and one who takes pride in what they do and who they represent. When Geoff Van Leer shows up at your door you realize why Anthony & Sylvan has such a great reputation. Extremely knowledgable and professional, Geoff knows how to talk to people so they feel confident that they can apply what he has taught them. He also does not limit the conversation to only his expertise. He is proud of the company he works for, the product they produce, and will go out of his way to make sure issues are handled quickly even if it is not part of his job description. An asset to the company is an understatement Anthony and Sylvan is lucky to have him.
December 7, 2022
The experience was seamless throughout and everyone provided great service. Geoff has been a great resource, from pool school to his availability for questions after the start up. Highly recommend!
December 6, 2022
HU-427118223
Average rating: 5 out of 5 stars
Geoff was tremendously helpful. He provided thorough instructions and advice for our pool start up, while being accommodating to any questions that we had. Highly recommend!
December 6, 2022
Brandy Bane
Average rating: 5 out of 5 stars
Geoffrey is great! Always available to answer questions and keeps our pool looking great! He is very knowledgeable And great to work with
December 3, 2022
We always receive Excellent service and always get a great job well done. Could not be any happier with the work done each week.
December 1, 2022
HU-25968015
Average rating: 5 out of 5 stars
Geoff Vanleer made the experience with Anthony and Sylvan 5 stars. He’s always been quick to respond to questions with expert advice.
November 30, 2022Last modified:November 30, 2022
joe_j_baluha
Average rating: 5 out of 5 stars
Geoffrey Van Leer has been great to work with very knowledgeable and takes the time to explain things to you.
November 30, 2022Last modified:November 30, 2022
Alan Crane
Average rating: 5 out of 5 stars
Jeff was very nice and helped us out a lot.
This man everything about pools!!
Was a very good experience!!
November 29, 2022
HU-700920466
Average rating: 5 out of 5 stars
What a great experience I have had with my new pool build in all phases. While many of the great folks that worked on my pool I didn’t get
To know by name, I was able to really get to know Geoff Van Leer when he came to run me through pool in October and then 30 days later he came back to add salt and follow up overall. It’s a bit colder so we could have waited until springtime to add salt, but he went above and beyond to add a few bags and explain the process and check in everything to make sure we are in good shape. This allowed me to ask some questions and refresh the original pool school. Geoff gave me his personal number from his first visit which has come in handy when I have had questions. He treated us like family and I think of him the same. What a shining example of great service and commitment to quality work!
November 29, 2022Last modified:November 29, 2022
Daniel Mcauliffe
Average rating: 5 out of 5 stars
Geoff Vanleer continues to be a true asset and expert in customer service. A year after the pool completion and I can always count n him to answer a text if I am having any pool issues.
November 27, 2022
Kelly Brett
Average rating: 5 out of 5 stars
Anthony and Sylvan pools have been awesome to work with from start to finish! From the first appointment with the salesmen (Tim Clark) to the design and project management team (Tim Fournier) and finally the finished product and pool school with Geoffrey Vanleer, everything has been smooth. Communication has been great, everyone is really friendly and knowledge and it’s the first company where we felt we were working with professionals who really know their stuff! Very happy with the product and the process. The team has far exceeded our expectations and we would chose them again in a heartbeat!
November 24, 2022
We are thrilled with how our project turned out. The team at Anthony Sylvan made the project as painless as one could ever hope for a project of this scale. I am particularly impressed with the post project education and communication from Geoff Van Leer in helping us learn the ins and outs of our system. It was truly a first class operation from beginning till the end.
November 24, 2022Last modified:November 24, 2022
David Holden
Average rating: 5 out of 5 stars
Anthony & Sylvan gets our vote for awesome contractor of the year! From the design process (Brian Montgomery was great!) to the project management (Tim Fournier can roll with some changes and interruptions) to our service and training with Geoff Van Leer, every person on the Anthony & Sylvan team was great. The folks that scheduled the trades were responsive...they kept up with the inspections and got inspectors to our house when needed. They dealt with some weather delays, a change or two, and some challenges from our other contractors who just couldn't keep up with their pace. We ended up on schedule, on budget, and with a beautiful project! What else could you ask for when doing a home renovation as big as an in-ground pool?
November 23, 2022
HU-29962381
Average rating: 5 out of 5 stars
Great experience with Anthony & Sylvan. Geoff Van Leer was especially great and so helpful and informative and super nice. So happy with our expectant new pool!
November 23, 2022Last modified:November 23, 2022
HU-211218777
Average rating: 5 out of 5 stars
My pool pump was acting up and not running as well as it has been. I contacted A&S and they sent a technician next day.
Geoff V came out (same person that did my pool school) and he was excellent again. Fixed the issue and made sure he educated me on why he though the pump wasn’t performing well.
November 23, 2022
HU-244777122
Average rating: 5 out of 5 stars
Great service! Geoff was able to answer a few questions and walk me through some "how tos" over the phone. Very friendly and helpful
November 23, 2022
HU-607362795
Average rating: 5 out of 5 stars
We absolutely love our pool!!! Geloff was great with the setup, and took the time to answer all our questions. We would recommend A&S to anyone.
November 23, 2022
HU-577766607
Average rating: 4 out of 5 stars
Pool school was informative, my only concern was at the end when it came time for my yard being cleaned up and filled in. I’m still waiting
November 23, 2022
Overall great service and experience. Geoffey Van Leer was a tremendous help both during ‘pool school’ and subsequent times after. He is always very responsive and knowledgeable!
November 22, 2022Last modified:November 22, 2022
Annette Carter
Average rating: 5 out of 5 stars
Geoff Van Leer was great to work with to educate us about taking care of our new pool. He was a bonus to the experience.
November 22, 2022
lakerobnc2020
Average rating: 5 out of 5 stars
They provide great after build service. If you are lucky enough to get Geoffrey, you will be in even better shape. He is a guru, has the best customer service skills and will take the best care of your pool!
November 22, 2022
HU-828623638
Average rating: 5 out of 5 stars
Geoffrey Van Leer was the best to work with and even after a year he responded to my questions very quickly.
Thank you Geoffrey
November 22, 2022
HU-696121423
Average rating: 5 out of 5 stars
Geoffrey Van Leer employed a high degree of customer service and quality workmanship to quickly address open items/questions/issues. His work ethic is second to none and is representative of what to expect from Anthony Sylvan Pools.
November 22, 2022
HU-391535349
Average rating: 5 out of 5 stars
We had a great experience with Anthony Sylvan, and Geoff was fantastic during pool school. He taught us tons about our system and was over-the-top helpful.
November 22, 2022Last modified:November 22, 2022
HU-211066153
Average rating: 5 out of 5 stars
From conception to completion all our wishes and questions were answered and taken care of .Tim our PM made sure that plans were followed.
All the Tradesmen that worked on our pool project did an amazing job!
Workmanship was excellent
Startup and training by Jeoff was excellent as well
Pool is delightful and enjoyable!
Thanks to all Anthony Sylvan employees involved!!
November 22, 2022Last modified:November 22, 2022
Adam Camhi
Average rating: 5 out of 5 stars
Thank you Geoffrey Van Leer for all of your help with pool school and post install education! You made the process easy to understand and helped us keep our pool looking amazing!
November 22, 2022Last modified:November 22, 2022
Anthony and Sylvan pools can cause serious damage to your feet and hands! We had Anthony Sylvan out of Doylestown Pennsylvania renovate our Anthony Sylvan pool and they ruined it. We never had any problems for 20 years until we had the Anthony and Sylvan Renovation team come and renovate our A&S pool. Anyway, now we can only swim in the pool, we can't stand, play volleyball or basketball otherwise our feet get seriously cut up and bleed profusely! My grandson had to seek medical care because his feet were so cut from the bottom of the pool and he cried for days from the pain. We sent pictures to Anthony and Sylvan and they did nothing to rectify it.
The tile guys chipped our waterfall and never fixed it. They told us the waterfall was installed incorrectly in the first place even though it was Anthony and Sylvan who built our pool and waterfall. Then they said it couldn't have been them who installed it. ( they did the initial installation of our pool and waterfall 20 years before..)
Anthony and Sylvan has the worst customer service. I spent so much time trying to get them to rectify the problem that I finally gave up. They just give excuses. People ask us all the time for recommendations for who to go to for their new pool or renovations and we emphatically tell them to avoid Anthony and Sylvan . Horrible and most costly experience that we have ever had to endure. If you love your family and friends and don't want them to get seriously injured ,avoid doing business with Anthony and Sylvan pools!!
July 23, 2022
HU-561984474
Average rating: 1 out of 5 stars
DO NOT USE THIS COMPANY. ZERO STARS. Signed contract August '21. Excavation began November '21. Everything started off ok until the last payment was submitted January '22, which is the only way pool can be completed with this company. My design consultant had me down for tile around my raised bond beam however the company did not place tile all around & stated I never paid for it or ordered it. My design consultant was fired & could not verify so they wanted me to pay an extra $225 & would not go forth with my pool construction until it was paid. I paid remaining balance but was informed by my project manager (PM) that per his manager he would reimburse me if I gave them a good review. Come February '22 my plaster was done & pool was filled & began to notice white discolorations throughout my plaster days after, which is suppose to be blue, even after adding necessary chemicals & constantly brushing. I tried for weeks to get ahold of my PM with no response to my messages or calls. Tried contacting main construction manager as well but no answer. Found out my PM was also fired from another contractor of the company's, which gave me the excuse that he was sick when confronted about the situation. It was not until almost a month later a scheduler informed me he was no longer with the company. I also had a pump issue March '22 which forced the water in my pool to sit for 3 weeks further messing up plaster. Took weeks for a electrician to fix the problem after getting a call back from 1 scheduler after weeks of trying. Till today I still have not received any calls, messages, or voicemails back trying to address the plaster issue since the beginning of February '22. There has been a complete lack of communication from the company with no decency for their customer’s investments, & would not recommend them to anybody trying to build a pool. My pool is still not complete & I am not at all satisfied with my experience with this company. It has been an absolute disgrace!
April 5, 2022
Comment from Anthony & Sylvan Pools:
I'm so sorry to hear this and thank you for bringing this to my attention. I would welcome the opportunity to try to assist in bringing these concerns to a positive resolution. Unfortunately, I have been unable to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone number to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
HU-130884752
Average rating: 5 out of 5 stars
I am very happy with the installation, and service provided by A&S for my pool. One of key factors in choosing A&S was their reputation for pool service. Again, A&S (specifically Geoff Vanleer) surpassed my expectations on the quick turn around for resolving a pool issue.
March 4, 2022
Tanya Keiser
Average rating: 5 out of 5 stars
We love our pool!! Salt water with the fountains was the way to go. Shout out to
Geoffrey Vanleer as he had to help us troubleshoot a few things (our fault!). But went above and beyond!
Thank you!!
February 21, 2022
HU-395431672
Average rating: 5 out of 5 stars
Geoff from Anthony & Sylvan Pools recently helped diagnose and quickly resolve a manufacturer issue with our pool heater. Geoff’s extensive knowledge of our pool/spa/equipment and his willingness and ability to service our heater right before a holiday break exceeded expectations. Geoff helped ensure everything was resolved/working well and followed up a couple days after his service visit to make sure all was still working well and to make sure that we (and our holiday guests) were enjoying our ‘heated’ winter-time spa! Great service!
February 1, 2022Last modified:February 1, 2022
HU-116834887
Average rating: 5 out of 5 stars
I just had a consultation with Fuller for a Fiberglass Pool. I was not aware that Anthony and Syvan Pools only provided Concrete Pools. Fuller was very pleasant and knowledgable and steered me in the right direction. There not many companies that will recommend another company when you are not using their business. You will not be disappointed working with Fuller and Anthony & Sylvan Pools.
January 25, 2022
Chad Hendrix
Average rating: 5 out of 5 stars
Anthony & Sylvan built and installed my pool in 2018 and did a remarkable job. Most recently, I had a service call to them after I mistakenly broke my intake check valve. Geoff showed up on time and completed the repair, but gave my entire pump and filter system a complete inspection and made numerous other repairs, all under warranty. This was above and beyond. I highly recommend A&S as a builder and a service company.
January 21, 2022
HU-43821969
Average rating: 5 out of 5 stars
We were pleased with the process from start to finish for our pool construction which included the pool deck and the fire pit area. The workers kept the site clean and were diligent in their jobs. Everyone we worked with were professional, including Michael McCormick, our sales rep; Ray Kennedy, our project manager, as well as Geoff, who patiently discussed and demonstrated how to operate the pool equipment. We also can not say enough about the clear and timely communication we had with the office staff who kept us informed throughout the process. Billy Scott and his team from Lake Norman Turf did an exceptional job on the pool deck, retaining walls, accent lighting and the fire pit. We are also pleased with the job that Mike McDonald and CCR Fence Company did installing our fence. We highly recommend Anthony Sylvan Pools.
December 19, 2021
HU-228139932
Average rating: 1 out of 5 stars
Avoid at all cost, we had numerous issues. I can deal with delays as they are expected with any construction project. My issue is with the build quality, we have numerous surface cracks on the deck and a significant crack in the bonding joint with the pool and deck, there is excess grout on the tile, my bottom step is not uniform, and the final build deck height differs from the design plan. To make matters worse they installed the wrong color finish, admitted the mistake and agreed to a remedy that has not happened. I did not seek to have them replaster the pool with the correct color because I was concerned that would not be done correctly. I understand some mistakes happen, but their response has been lack luster and at this point I don’t know if they will honor their word or if I have to seek arbitration because of their lack of communication. Do not entrust you money and dream pool build with them.
December 15, 2021
HU-51490044
Average rating: 1 out of 5 stars
If I could rate this company no stars, I would. It’s been over 2 months since they’ve came to finish our pool. They constantly have “weather” excuses and yet it’s sunny out. Extremely unprofessional. They got paid in full, upfront and still haven’t finished or send follow up’s. It feels like a scam of a company. They promise to
come finish and ask to get paid, makes no sense. STAY AWAY FROM THIS COMPANY.
December 4, 2021
Comment from Anthony & Sylvan Pools:
Hello,
Thank you again for bringing these concerns to our attention and I'd really like to try and help. Unfortunately, I have been unable to locate your account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone number to be reached at.
I look forward to speaking with you very soon.
Sincerely,
Owen
Customer Care
Thank you again for bringing these concerns to our attention and I'd really like to try and help. Unfortunately, I have been unable to locate your account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone number to be reached at.
I look forward to speaking with you very soon.
Sincerely,
Owen
Customer Care
HU-431328622
Average rating: 1 out of 5 stars
Their field staff and office staff are terrible at coordination. We had several times where they told us a goal would be met or set a meeting and everyone in the meeting was given different time or even different dates. Mollie Matthews made several mistakes throughout our build process with scheduling and communication. The pool looked great for awhile, but quickly began to have concrete problems as they poured it during the winter. The stone they installed should have come with manufactures warranty however, they did not schedule the stone production inspector properly so manufacturing warranty is void.
November 23, 2021Last modified:November 23, 2021
Comment from Anthony & Sylvan Pools:
Thank you again for bringing these concerns to our attention and I'd really like to try and help. Unfortunately, I have been unable to locate your account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone number to be reached at.
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
Richard Carpenter
Average rating: 5 out of 5 stars
Overall we had a good experience with Anthony & Sylvan. Tim Clark was great upfront and helped us with issues during the building process. We did have several issues during the construction phase but they were resolved with the help of Tim once we pointed them out. Geoff Vanleer came out to conduct our pool school training and was a huge help in getting everything setup the way we wanted.
*In Process: Still waiting for our gas line to be connected so that we can use our spa.
November 17, 2021
Matthew Britt
Average rating: 5 out of 5 stars
Geoff Vanleer was very knowledgeable and helpful with training us on our pool equipment and how to truly enjoy our pool. We greatly appreciate his professionalism and knowledge.
November 11, 2021
We had a great experience with Anthony and Sylvan Pools. Fuller did a great job designing a pool that fits perfectly in our backyard and has a wonderful sunshelf feature. Kameron was our project manager and did a fantastic job keeping us up to date on status and answering any questions we had. We love our pool and continue to enjoy support from them as we learn how to have a pool and keep it clean and well functioning.
October 27, 2021
Samantha Zierler
Average rating: 5 out of 5 stars
Geoff our technician was amazing! He was available for questions all the time and was extremely responsive for any issues that arose.
October 27, 2021
sharon gregory
Average rating: 5 out of 5 stars
Geoff Van Leer at the Charlotte franchise went through our "Pool School" for our Anthony & Sylvan pool. He was amazing. Very professional, personable, customer service oriented and patient. He answered all of our questions and seemed to go above and beyond what is expected. Thank you for a great experience.
October 12, 2021
HU-108743290
Average rating: 5 out of 5 stars
My stonework and finish look beautiful. And great job Geoff helping us setup our equipment and getting all our water features up and running. Thrilled with our finished pool.
October 1, 2021
We used Anthony & Sylvan based upon the recommendations of three friends and were very pleased with their service. We absolutely feel like they over-delivered on all of their promises and held our hands through the entire process to give us a resort quality pool.
September 29, 2021
James Keating
Average rating: 1 out of 5 stars
Anthony & Sylvan Pools over-promises and under-delivers. Their project managers only return phone calls or emails when it suits them. If you have a problem with your pool, you can forget about A&S helping you out. They ignore you until the warranty is over and then you're on your own. Please do yourself a favor and DO NOT use Anthony & Sylvan Pools for your project.
September 28, 2021
Geoff is a great asset to the team! He owns what the company says and does. He really wants people to be happy with their product and makes sure we all understand how to use the equipment.
My issue with Anthony & Sylvan is their communication as a company. There was too much time spent in the dark with no information flowing. When asking questions, it would take me calling up the chain to get an answer. Towards the end of the build, communication did greatly increase, unfortunately this was after already being upset. This is such a fun time in our lives and I just encourage Anthony & Sylvan to keep their communication flowing to avoid any further issues.
Also, their timelines are way off, they told us 12 to 14 weeks from excavation to finish. It was actually 18 weeks and we are still not totally complete.
The pool is awesome, just be prepared for it to take way longer than they say.
September 28, 2021
John Wiener
Average rating: 5 out of 5 stars
Exceptionally professional and a real delight to work with. Geoff Van Leer set up our system without any trouble and took his time explaining everything. Geoff has a great sense of humor and makes learning the system easy and fun! He's the best of the best!
September 27, 2021Last modified:September 29, 2021
Todd Cunningham
Average rating: 5 out of 5 stars
Geoff at Anthony Sylvan Pools was outstanding! He not only balanced the pool upon filling and did a pool school - But gave me his cell phone for additional questions. We had a major rain over the weekend and I called him several times to help me work through it. It is hard to find customer service like that in this day and age.
I highly recommend Anthony sylvan pools for any pool needs!
September 25, 2021Last modified:September 25, 2021
HU-914304422
Average rating: 5 out of 5 stars
Geoff was awesome! Will do business with again! Thank you Anthony and Sylvan for hiring Geoff. We love our pool!
September 23, 2021
Laura Richards
Average rating: 5 out of 5 stars
Anthony & Sylvan was great to work with! We lucked out with our project manager, Michael “Turbo” Turbeville! He was detail oriented and made sure the process for us was as smooth as possible! We feel good having gone with a large, National provider who we know will be around if we ever encounter any issues down the road. Very happy with our end product!
September 22, 2021
Corinne&Sean
Average rating: 5 out of 5 stars
So very helpful and full of knowledge! Geoff was great. He went above and beyond to explain everything we needed to know.
September 21, 2021Last modified:September 21, 2021
Michael Turbeville was a great project manager for our pool. He was attentive, responsive and made the process much easier.
September 21, 2021
HU-27872373
Average rating: 5 out of 5 stars
Our service tech is Jason T and he's amazing! As a customer, I can tell Jason takes his job seriously. He does a great job cleaning our pool but has gone above and beyond multiple times when we've had issues. Jason has answers texts off business hours and weekends when we've had trouble with our system. Very pleased to be his customer.
September 19, 2021Last modified:September 19, 2021
HU-854071979
Average rating: 5 out of 5 stars
Goeff is very knowledgeable and nice to work with, he had tons of great information and instruction. I would recommend to a friend or family!
September 19, 2021
HU-312440135
Average rating: 5 out of 5 stars
William was very responsive to every question or concern. He would respond to every call and would visit the site if necessary to resolve additional questions. He made sure the questions were all answered and did it always with excellent attitude and dispositions. I do understand that coordinating a project with different companies/people and dealing with clients can be very stressful, however he always kept a calm attitude and was able to resolve the matter. He also proposed ideas for the yard and helped in repairing the damage that was done when excavating. Finally, I was one with a lot of questions!...so I appreciated his infinite patience. Thank you William.
Marco Duque.
September 13, 2021
HU-10115954
Average rating: 5 out of 5 stars
Since the pool was build Brian Reaves has been our primary service specialist. He has done an outstanding job keeping the pool in the best possible condition as well as provided advice on problem areas that got quickly resolved.
September 13, 2021
HU-646702177
Average rating: 5 out of 5 stars
Geoff has been phenomenal. He addressed all items pool related and made it easy to make sure have you have a great pool owner experience from cleaning, to chemicals, to of course enjoying the pool!
September 12, 2021
HU-626477180
Average rating: 5 out of 5 stars
Geoff did an awesome job with Pool School. He was super friendly, helpful and knowledgeable.
I am so pleased that Geoff came out to educate me about how to keep my Anthony & Sylvain pool in good shape for many years of enjoyment in my backyard.
September 8, 2021Last modified:September 8, 2021
HU-265461878
Average rating: 5 out of 5 stars
Anthony Sylvan did an amazing job with our pool and transforming our backyard. We just completed pool school with Geoff who was great. I felt like I went back to chemistry class but he made it seem easy!
September 8, 2021Last modified:September 8, 2021
eric bolokofsky
Average rating: 5 out of 5 stars
Manager over all pool installation contractors was a gentleman named William Medrano.
He did a great job getting things done in a timely manner.
Any bumps in the road were straightened out quickly.
Job well done !!!
September 7, 2021
Jamie Lawrence
Average rating: 5 out of 5 stars
Excellent customer service and insane craftsmanship! We recommend Anthony & Sylvan to everyone we have a conversation with about getting a pool. When we were shopping for a pool company- Anthony & Sylvan we’re the only company that responded (and this was pre-covid times). Geoff was our recent tech that came out to assist with an issue. He came out promptly and fixed the problem and followed up after as well.
September 7, 2021Last modified:September 7, 2021
j z
Average rating: 1 out of 5 stars
The construction by Anthony and Sylvan was great, had a few minor issues but it’s to be expected with this or any type of constructions. So my issue is this, I had my pool financed and they got paid as soon as they requested to get paid however, I got my own deck contractor as they were charging WAY too much for just a brush finish and I know a lot of concrete contractors so I saved me some money there. Well when it came to getting my money back from Anthony and Sylvan for the deck, they acted as if they needed and act from God. Another thing is that aside from Connie (my designer’s assistant) and Joey (construction/project manager), no one at Anthony and Sylvan has customer service experience or practice. No one there EVER communicated or replied to any emails. It was almost as if they did not know how to send or reply to an email. I am at the point now where I feel that they are trying to steal the money they owe me. Sorry to say but I will never do business with Anthony and Sylvan again due to your logistics and financial department’s irresponsibility to customer service and recommend you do not either.
September 7, 2021
HU-211218777
Average rating: 5 out of 5 stars
Warda has been great for us during our construction. She has been readily available to help us with all of our scheduling , and has been amazing with her response time to answer any questions we have had. All in all she has been great.
Matt has done an amazing job. He has walked us through the construction process. He has always been available to answer questions, and even gone above and beyond with site visits to explain next steps and processes etc.
All in all our we are really happy until this point.
Philip and Melissa
September 3, 2021
heidirixman
Average rating: 4 out of 5 stars
Our project manager for our new pool build was Tim Fournier. He was very good at explaining each step of the build and making sure we understood the process. We couldn’t be happier with working with Tim on the build during the process.
September 2, 2021
I do NOT recommend Anthony & Sylvan pools. We hired them to construct our pool in 2020. The work was a mess, the schedule was sporadic and the quality was low. They used a tile contractor that had poor workmanship. The tile was not centered along the wall and is uneven at each end. In addition, they did not properly prepare the grout and we started to get precipitates showing up along our tile wall. To resolve it, A&S sent another contractor who literally ground out the grout with a Dremel tool (chipping tiles along the way) and they re-applied a properly mixed grout. Solved most of the problem but the tile is a mess. It has been a year since the construction and we have already had to submit warranty claims for a gas leak, broken expansion joints, and a broken water feature. After 8 weeks, we have only gotten the gas leak repaired .... we keep getting excuses on the other claims. A&S constructs low quality pools, they use low quality sub-contractors and they don't honor their warranty system. If you are thinking of building a pool with A&S, find someone else!!!
September 2, 2021
HU-406984967
Average rating: 5 out of 5 stars
I had the distinct pleasure of working with Geoff Van Leer as our pool school tech and repair advocate.
Geoff possesses unyielding devotion to duty, precise attention to detail, and ultimate subject matter expertise which makes dealing with him a positive and rewarding experience.
In a phrase, his goal is to delight his clients with an outstanding experience in a personable manner!!
Geoff is a bright spot within Anthony Sylvan and by far the most client focused individual I have worked with on this project
September 2, 2021
ksablowski
Average rating: 5 out of 5 stars
Thanks Geoff for great education on pool equipment during our pool school! Your patience and positive attitude made it a great experience. ALSO thanks for dealing with our other messy situation without a complaint or frowny face
September 2, 2021Last modified:September 2, 2021
HU-513849951
Average rating: 5 out of 5 stars
Mike Turbo was the best Project Manager I have ever worked with. He got out job done in 5 weeks and was awesome to work with.
September 2, 2021
HU-954855322
Average rating: 5 out of 5 stars
AS completed our pool earlier this year. William, Sebastian, and Patrick were all amazing to work with! They are all Super communicative, knowledgeable, and have the kindest demeanor. It is clear that they do a good job and want you to be happy with the work performed. Our only regret is waiting to long to get a pool!
September 1, 2021Last modified:September 1, 2021
Cory McCann-Tam
Average rating: 5 out of 5 stars
Geoff Vanleer continues to go above and beyond the customer experience. He came over to fix our pool filter the same day the issue was reported. In addition He provides continuous knowledge about the maintenance of our pool.. He is an invaluable asset to the Anthony and Sylvan Team! Thank you for all of your help Jeff!
September 1, 2021
ONGOING NIGHTMARE—Still Not Finished!
It has been 13 months and A&S still hasn’t finished a typically 3-4 month job, but course they’ve collected all monies up front because unless you pay, they won’t schedule you.
Our experience has been that they tell us we’re scheduled for a Wednesday or Thursday, then when they are supposed to show up, they cancel and reset for the following week or for 2 weeks out, then of course something happens and they have to reschedule and the entire no show and reschedule circus happens again.
They shorted us on our concrete deck and when we caught this, it was an act of Congress to get this rectified. Numerous emails, calls, texts and follow through on our part.
They built our spa 49 inches deep when the standard size for spas is 36 inches deep. Sitting in it is like sitting in a deep hole. We can barely get out and the spa wall is so high we can’t rest our arms on it. Forget safety. The spa step is so high we need help getting pulled up and out of the spa!
It took months to get management out to “authorize” a fix and then of course the project manager (CJ) that should have caught this mistake, mysteriously disappeared.
We have been trying for almost 6 months to get them out to fix THEIR SPA CONSTRUCTION MISTAKE! No luck so far. Just promises.
“Fixing” the spa actually entails a REBUILD which will entail cutting 6 inches from the top of the spa surround, filling in 6 inches to the bottom of the spa floor (which will offset the jets), filling in 2 inches to the spa seats (which will offset the jets) and then cutting away one of the steps to the spa overflow (which will eliminate much of the waterfall sound).
Management, (DB and GB) just keep promising that they are getting their “best” crew out and that they are “working” on it, they are trying to schedule the repairs—it’s been almost 6 months of this.
We’re typically not complainers. This isn’t our first pool with them. We’ve even recommended them to friends in the past. Something is not working here and we’ve been met with extreme unprofessionalism and lack of oversight and follow through.
Anthony & Sylvan have made serious mistakes with our build, been slow to fix them (only after numerous calls and emails and complaints) and have completely botched our spa. Why don’t they fix it!?!? Good question.
Our yard was a complete disaster until recently. The entire area was inaccessible, with nails, debris, workers trash etc strewn all over our yard for almost ONE YEAR and we had to beg them to clean it up. I mean B-E-G them to clean up a danger zone.
They botched our stairs and placed them too close to the edge of the spa leaving a 1-1/2 foot pathway. They had to redo them by tearing into a side retaining wall and eliminating a stair. this should have been caught by them, not us.
It’s been ONE YEAR and our pool is STILL NOT FINISHED.
WE WILL NEVER AGAIN RECOMMEND NOR USE ANTHONY & SYLVAN POOLS. Our project is a nightmare.
September 1, 2021
HU-681456177
Average rating: 5 out of 5 stars
In late 2020, faced with the decision to turn our backyard into an oasis we began asking neighbors who they used to build their pools. Our HOA had past problems with some builders who went bankrupt leaving their customers hanging. We quickly settled on Anthony and Sylvan after getting a glowing recommendation from a neighbor and we have no regrets. One of the key areas Anthony and Sylvan's differentiation is their use of site project managers and construction schedulers back in the office. We had Warda Shaikh as our scheduler. She kept on top of the process and communicated with us at every step. Throughout the process, we received a quality product, excellent communications, and a builder that stands behind what they delivered. Isn't that what every customer wants in the end? We are now enjoying our beautiful pool every day.
August 31, 2021
HU-995603292
Average rating: 5 out of 5 stars
Geoff did a great job starting up the pool and helping us with all the basics. Thx Geoff for your help and fast response.
August 30, 2021
HU-872797697
Average rating: 5 out of 5 stars
So my husband and I had our “pool schooling” the other day with Brody!! He is amazing and a patient teacher!! He is so knowledgeable and always asks if you understand and will repeat himself as many tomes as you need him too until you understand!! What an asset to the A&S team!!
August 30, 2021
John Weatherly
Average rating: 5 out of 5 stars
Geoff was great teaching us our Pool School. He was very helpful and answered all of our questions. We couldn't ask for a better experience!
August 29, 2021
Meagan Platania
Average rating: 5 out of 5 stars
We had such a wonderful experience with Anthony & Sylvan pools. From the sales team to the project manager to the pool start up and support, the whole process has been nothing but top-notch customer service. Our pool is beautiful and exactly what we envisioned! Geoff did our pool set-up and has been an amazing contact to help us with any questions we have had from the first day it it was filled up until now. We appreciate him so much!
August 29, 2021Last modified:August 29, 2021
Brandy Bane
Average rating: 5 out of 5 stars
Geoff with A&S pools was amazing with our pool school.! Very professional and knowledgeable. He answered all of our questions and our pool look fantastic! Ray was instrumental in keeping our project running smooth and on time! He was a also available after hours for questions! We appreciate the responsiveness!
August 29, 2021Last modified:August 30, 2021
HU-777712942
Average rating: 5 out of 5 stars
Austin Lin is our pool tech with Anthony & Sylvan we are very happy with the service! They are professional and do a great job maintaining our pool!
August 28, 2021
HU-720628679
Average rating: 5 out of 5 stars
Warda Shaikh was very professional to work with during this pool process. She was helpful in answering my endless questions.
August 27, 2021Last modified:August 27, 2021
Jamie Justice
Average rating: 5 out of 5 stars
Our pool school session was SO helpful. Geoff was punctual, answered all of our questions and put our mind at ease to keep our new pool clean. He also stressed that we can reach out at any time in the future with any questions which was greatly appreciated! He is a true asset to Anthony & Sylvan Pools!
August 26, 2021Last modified:August 26, 2021
HU-327515621
Average rating: 5 out of 5 stars
Austin Linn and Anthony & Sylvan have taken care of my pool since they installed it. Reliable, consistent, and worry free service. Water always looks great. Thanks!
August 26, 2021
Business_Name_Placeholder
Average rating: 1 out of 5 stars
If you're in CT, do NOT use this company to build your pool! We signed the contract in September after we were told the pool would be done by Memorial Day. Permits were issued while there was still snow on the ground, and promised we were the first on the list to dig as soon as the snow cleared. After months of misinformation, horrible communication, and flat out lies, it is still not done. Up until this point, I have been nothing but professional and courteous and given them the benefit of the doubt every step of the way. I have paid close to the entire cost of the project and it has completely stalled again. "No available workers or crews" "Shortage of materials" "We'll have someone get back to you immediately"... same story, different week. We know of other families in the area that chose different builders, started months after us, and are swimming already. I guess you get what you pay for. Save yourself the aggravation, pay a few extra dollars and find someone else to build your pool.
August 24, 2021
HU-96824461
Average rating: 5 out of 5 stars
I just wanted to thank Austin Linn. He has been extremely helpful ever since we installed our pool last year. he is extremely reliable and great to deal with. He has resolved any issues we have had
August 24, 2021
We had a great experience with Geoff from Anthony Sylvan pools. Very knowledgeable and detailed with us during our Pool school.
August 24, 2021Last modified:August 27, 2021
HU-672657489
Average rating: 1 out of 5 stars
Terrible to deal with - they don't even answer your phone calls. I have had a pool installed which was paid for in full, less the work I did for them along the way and they still haven't installed my sanitation system. I have no salt water monitor in place to balance the amount of salt to add when needed, this is an expensive part and I just want my pool to be complete and I want what I paid for. They are unresponsive to my requests and just ignore the fact that my job isn't complete. I also had to beg them to install my blower, PDA and I-Aqua Link which took months. Just a terrible job and I wish someone would explain why they ignore you after being paid in full - over $80,000!
August 22, 2021
Kristie Lowery
Average rating: 5 out of 5 stars
Geoff from Anthony & Sylvan was super helpful and incredible. He made everything seamless and our pool looks sparkling and beautiful.
August 20, 2021
HU-993426628
Average rating: 5 out of 5 stars
Geoff,
Was professional and did a fantastic job diagnosing the issue and repairing the problem. I would highly recommend Geoff and Anthony Sylvan for a pool because of the professionalism and the staff they hire.
August 20, 2021
Solange Werner
Average rating: 5 out of 5 stars
Excellent and prompt customer service and response. Keeping my project on target day for completion. We started on June 14 and 8 weeks later the phase 1 is completed. Thank you Warda Shaikh for all you did.
August 19, 2021Last modified:August 19, 2021
HU-949988213
Average rating: 5 out of 5 stars
I started the process of building a pool back in April/May with A&S and they are about to start my dig. I’ve had the distinct pleasure of working with Sherry/Cherokee Mounce as my salesperson and her service alone allows me to give these guys a 5 star rating. Cherokee went above and beyond helping us design our pool. She truly listened to everything we wanted, was mindful of our budget, and designed the pool of our dreams, RIGHT at the price point we were looking for! She is responsive, keeps her word, and really puts 110% into her work. She has kept all promises that she’s made regarding pricing, timeline, etc and has become a champion of getting our pool across the finish line. You can tell she takes her job very seriously and puts her heart and soul into helping people turn their backyards into a full on oasis. So creative and energetic, I can’t say enough good things about her. I can’t wait to add pictures once everything is completed!!
August 19, 2021
HU-688058258
Average rating: 5 out of 5 stars
Brian, Jake and Geoff were wonderful to work with from the beginning to the end. Very professional, timely and responsive. I definitely will recommend Anthony Sylvan to all my friends and family. Bitter sweet moment…construction is complete and it’s time to relax but I hate to see these guys go. What A Pleasure it has been
August 18, 2021Last modified:August 18, 2021
anderson12340
Average rating: 5 out of 5 stars
Geoff did a fantastic job with my pool school! I would highly recommend him and will feel welcome to contact him with any questions in the future!
August 18, 2021Last modified:August 18, 2021
We had a great experience with Anthony & Sylvan. From the sales Brian, project manager Steven, and the pool start up Geoff.
Geoff was very knowledgeable, professional, and patient with my lack of knowledge of the pool operations. I would recommend.
August 18, 2021Last modified:August 18, 2021
Jamie Hoover
Average rating: 5 out of 5 stars
Geoff at Anthony & Sylvan Pools performed our “Pool School” last week and did a wonderful job explaining our system, as well as the chemistry behind keeping our pool clean. We really appreciated Geoff taking the time to answer our questions and make sure our phone app was up and running before he left. We filmed the whole school and plan on watching it again to help us retain all the information he shared. We love our pool and have used it every day since it was filled.
August 18, 2021
HU-344167532
Average rating: 5 out of 5 stars
Geoff is very professional, knowledgeable and helpful. He has remained accessible and has readily answered all our questions on pool maintenance.
August 17, 2021
Kevin Staninger
Average rating: 5 out of 5 stars
Anthony and Sylvan did a great job building my pool. I had a few hiccups and delays with all the rain in the first part of 2021, but Warda Shaikh pulled through getting everything scheduled without delays.
We love our pool. It was the best investment that pays off every hot summer day.
August 17, 2021
Geoff is an excellent Pool school trainer. He was very knowledgeable and was very patient with my many questions. Geoff even took the time to address my questions a few days after the session during his personal time.
August 17, 2021Last modified:August 17, 2021
Cory McCann-Tam
Average rating: 5 out of 5 stars
Geoff Vanleer performed our Pool School for us. He is extremely knowledgeable and tenured. He provides the company great value with the experience he brings. He even is kind of enough to answer questions days after the first class. Thank you Geoff for everything you do!
August 17, 2021
HU-459495773
Average rating: 5 out of 5 stars
Geoff performed my salt water start up a
on my new pool. He was extremely knowledgeable, helpful and truly went out of his way to make sure I understood the salt process. He also took time to explain in great detail the other chemical balances that must take place to make the water just right.
Since then I have contacted him many times via text and phone call with questions about the pool. He always answers my calls right away and knows just what to do to help.
I feel like I have a permanent “ Go to” guy now that will always be there for me in case I need anything in the future.
He is an outstanding addition to the Anthony and Sylvan team, a true professional and very much a people person, you feel you can speak to as a friend.
August 17, 2021Last modified:August 17, 2021
HU-712768908
Average rating: 5 out of 5 stars
Jeoff came out instructed us on how to maintain our pool..he throughly educated us and made sure we understood..He was very patient ...
August 17, 2021
HU-168785947
Average rating: 5 out of 5 stars
We appreciated design help with our pool from Anthony & Silvan pools. We are now enjoying our gorgeous pool and have been very pleased with communication and service from Anthony & Silvan.
August 17, 2021
Judah Malin
Average rating: 5 out of 5 stars
A&S has been a wonderful partner from design to filling my pool with water. Geoff V. continues to provide support through pool school and is available to answer questions. This is the continued relationship that A&S has built its name on.
August 17, 2021
HU-564537959
Average rating: 5 out of 5 stars
Geoff did an amazing job. The whole process was seamless, on time, and under budget. Communication was great and customer service was in rivaled. Thank you to Geoff at anthony Sylvan for a great experience.
August 17, 2021
Howard Noethiger
Average rating: 5 out of 5 stars
I highly recommend Geoff for your pool school experience. He is very knowledgeable and experienced. He is very helpful if you have any questions or concerns in the future. He is also very patient with those who are first time pool owners.
August 17, 2021
HU-681456177
Average rating: 5 out of 5 stars
We had a pool added earlier this year by Anthony and Sylvan. Like many others our thought was to make our back yard into an oasis - and we did thanks to Anthony and Sylvan. They schedule “pool school” to teach you how to care for your pool. We had Geoff Van Leer as our pool school technician. Geoff spent time with us for training and he made several recommendations on water testing and the necessary chemicals. Overall this was an excellent experience with Anthony and Sylvan supporting their product.
August 17, 2021Last modified:August 17, 2021
HU-433377615
Average rating: 5 out of 5 stars
Geoff was amazing in resolving an issue I was having with my spa spill. He is went over and beyond to help me clean my dirty filters very nicely (which is not his job btw) and reinstalled everything back together. I am extremely satisfied with Geoff’s workmanship and the fact that he went above and beyond to help me. Geoff is extremely knowledgeable about pool equipment and any related issues. My spa works great now. I would prefer having him back for any issue in the future.
August 17, 2021Last modified:August 17, 2021
Deborah Hren
Average rating: 5 out of 5 stars
Anthony and Sylvan was the best choice to build our pool.
Geoff had been an awesome tech to work with. We met him when we converted us to salt this spring. He was very helpful and responsive when we had a warranty question early this summer (which turned out to be nothing abnormal).
He is a great person to work with - for us “first time pool owners”.
August 17, 2021
HU-310389494
Average rating: 5 out of 5 stars
Geoff Van Leer came out for a warranty claim and diagnosed the issue promptly and found that are flow sensor needed to be replaced as it wasn’t producing chlorine. Great job as always thank you Geoff.
August 17, 2021
Chris Platania
Average rating: 5 out of 5 stars
We had our pool done with Anthony & Sylvan and could not be happier with the result. Everything turned out wonderful and we had great help and support with the startup and maintenance aspect from Geoff!! He was extremely knowledgeable, responsive, and helpful as we did not know how to maintain a pool. Really appreciate the entire A&S team for their wonderful work!!
August 17, 2021
Troy Dakin
Average rating: 5 out of 5 stars
Anthony Sylvan Pools did a great job installing our pool. Geoff did our pool school and did a excellent job and was very knowledgeable. Recommend to all
August 17, 2021
HU-420931985
Average rating: 5 out of 5 stars
We had a great experience with A&S Pools. The pool was completed on schedule and turned out great. Steven (PM) and Patrick (Designer) were great to work with and did a great job. Pool school was led by Geoff. He was very thorough and patient. As a first time pool owner he made us feel comfortable with our new equipment and the maintenance requirements.
August 17, 2021Last modified:August 17, 2021
HU-136093790
Average rating: 5 out of 5 stars
Geoff is extremely knowledgeable and professional. He took the time to effectively explain to me the process of pool chemistry, maintenance, and running of the equipment. More importantly, he quickly answered my text messages and phone calls on his off time to answer my questions after pool school.
Dan
August 17, 2021Last modified:August 17, 2021
Jason Harris
Average rating: 5 out of 5 stars
Warda, Ryan, and Turbo have been AMAZING to work with! The company let’s you know everything upfront. They do not try to push anything or sell anything that you do not want. I cannot say how wonderful the communication is or the work ethic of the teams. Truly one of the best companies that we have worked with doing any type of home renovations. They have greatly exceeded our expectations and we are so thankful. This process has been smooth and very eye opening. Very happy that we have gone through doing our pool build with Anthony & Sylvan!! We are still in the process of having the pool built, but are thrilled with the progress so far!!
August 17, 2021Last modified:August 17, 2021
HU-195375998
Average rating: 5 out of 5 stars
We are beyond happy with the service given to us by Anthony Sylvan pools - especially Geoff Van Leer. He was punctual and super helpful and 100% helped get our control panel sorted after the influx of storms and power outages over the weekend! We highly recommend this company and Geoff :-)
August 17, 2021Last modified:August 17, 2021
Bailey Schwartz
Average rating: 5 out of 5 stars
Austin Linn does a great job as pool tech. Always in time and pool looks great. Never have to worry about chemicals or maintenance
August 17, 2021
HU-298934393
Average rating: 5 out of 5 stars
Geoff and Steven are both fantastic! We had amazing experiences with them both! Well done gentlemen! Keep up the good work.
August 17, 2021Last modified:August 17, 2021
HU-115032972
Average rating: 5 out of 5 stars
I had contacted Geffery regarding our pool pump was not working. Geffery FaceTime and we troubleshoot the problem. Although we could not fix over the phone, Geffery was instrumental in getting the service manager to send over a technician to fix pump witching 2 days.
We are very pleased with our customer service at A&S and especially Geffery and his attentiveness
August 16, 2021
HU-470978609
Average rating: 5 out of 5 stars
The entire process with Anthony & Sylvan Pools has been great. From sales, to project management, installation and warranty they live up to their reputation as being one of the best. Mr. Pool School, Geoff Van Leer, has been fantastic but during the training and after. I really didn’t expect him to keep answering all my newbie questions months later but he’s been there when I reached out. Great service Geoff and A&S!
August 16, 2021Last modified:August 16, 2021
Mark Sedgwick
Average rating: 5 out of 5 stars
Geoff was great to work with during pool school. Very knowledgeable and helpful. He was willing to answer any questions we had and even helped us a month later with a pool overflow issue due to torrential rain. Great service.
August 16, 2021
Matthew N/a
Average rating: 5 out of 5 stars
Geoff at Anthony & Sylvan was great to work with. He helped set up our pool and truly went above and beyond to make sure everything was perfect.
August 16, 2021Last modified:August 17, 2021
HU-8881477
Average rating: 5 out of 5 stars
Geoff is the best!! He has been a big help getting our pool up and running and knows his stuff! Came out for a service call and took care of our problem and provided insight about what to do in the future if the problem occurred again and went the extra mile to make sure the pool was in top condition! He is a very friendly guy, and is an expert in his field!
August 16, 2021
Geoff did a great job on pool school and always answers my questions timely and thoroughly! I highly recommend Anthony & Sylvan!
August 16, 2021
HU-778416111
Average rating: 5 out of 5 stars
Geoff with Anthony and Sylan came out to service our pool and did an excellent job. On time and he fixed the balance of the skimmers to better clean the surface of the pool.
August 16, 2021Last modified:August 16, 2021
HU-28841968
Average rating: 5 out of 5 stars
Absolutely love our pool and had a good experience with all Anthony Sylvan professionals and their subcontractors as well. From Brian in design to Jake in project management, we were well cared for. Geoff did our pool school and helped us understand the how's & why's of maintaining our pool chemicals & salt. He was amazing and without his patience and personable demeanor - we would remain lost in confusion. I would recommend Anthony Sylvan to anyone thars wanting to install an inground pool. They are absolutely a first class business!
August 16, 2021Last modified:August 16, 2021
Rick Artale
Average rating: 5 out of 5 stars
Geoff is one of the techs who came out to help with a question on my pool. He has been the best addition to the company. He is courtesy, smart and always willing to educate and he even will follow up with a call a few days later to confirm all is good. With the few calls for service I have had to make I always hope its him coming!! Don't get me wrong everyone from Anthony & Sylvan has been great to work with and I am so happy I chose them to build my pool.
August 16, 2021
HU-186046139
Average rating: 5 out of 5 stars
Geoff was a huge help and we couldn’t be more satisfied with the honesty and service we received. And of course a beautiful pool!
August 16, 2021Last modified:August 17, 2021
HU-396865422
Average rating: 1 out of 5 stars
This pool service is the worst business company i have ever worked with. Its been 4+ months and my pool still isn't finished. All we get is the run around about the next part to start. If had listened to my instincts instead of my husband's from day 2, I was ready to use another company and I should've. Dont even think about using ANTHONY AND SYLVAN for your pool needs. Customer service sucks,installation sucks. Communication with customers sucks.
August 13, 2021Last modified:August 13, 2021
Comment from Anthony & Sylvan Pools:
I'm very sorry to hear this and I thank you for bringing these concerns to my attention. I would greatly appreciate the opportunity to assist. Unfortunately, I've been unable to locate an account based on the feedback provided. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone number to reach you.
I look forward to speaking with you soon.
Very Sincerely,
Owen
Customer Care
I look forward to speaking with you soon.
Very Sincerely,
Owen
Customer Care
Today Joe returned to see if Plan A would work for our light. Again, he was polite, kind, and VERY knowledgeable. I'm sad that Plan A didn't work, but we'll get right on the digging for Plan B. I recommend Joe highly! It's rare that a technician has such knowledge of our late 50s - early 60s Sylvan pool! You're lucky to have him on your staff. Sue S. in West Penn Twp., PA
August 10, 2021
HU-660416866
Average rating: 5 out of 5 stars
Anthony & Sylvan Pools did a fantastic job at every step of the project. Their knowledge of permitting requirements and HOAs ensures that your project can sail through the approval processes. Their design and 3D visualization tools help you to know what the finished project will look like. Then once construction begins they really do a great job of managing each facet of the construction and providing communication so that you always know where you are in the project and what step is next. Some of our neighbors who already had pools were very impressed with how quickly and smoothly the project got completed. We couldn't be happier with the end result.
August 10, 2021Last modified:August 19, 2021
Anthony Maio
Average rating: 5 out of 5 stars
I purchased A Pool cover through Sylvan pools.They gave a great price.It was done in plenty of time.Owen Sakovics helped me along with Tara.Perfecr fit.Two gentleman came made sure it fit.Then folded it back into the bag.Could not have been done any better.Owen is a guy who cares about Sylvan and provided amazing service.Thank you again Owen!!
August 9, 2021
Michele Arnett
Average rating: 5 out of 5 stars
We love our new pool! We came to Anthony & Sylvan in early 2021 because we wanted to build a new pool in our backyard. We don't have a huge yard, so we wanted to see what was possible. Our home is very modern, and we wanted the pool to match that aesthetic. We were so pleased with the entire process and with the great customer service we received from the Anthony & Sylvan team. They walked us through every step, answered all our questions, and delivered our new pool on time. We had our new pool ready to go by the time the warm weather hit Atlanta. It was a great experience and our home now feels complete with a pool in the backyard. Thank you, Anthony & Sylvan!
August 6, 2021
The salesperson was great! The execution was horrible! I worked with the team from Doylestown, PA who service the northeast. Provided an incorrect final coping height causing the entire rest of the site (pool house and walls) to be too low. Incorrectly set skimmers and pool cover height resulting in endless refilling of my pool. They did not respect the other workers on the site, left a mess for me to clean up, spec'd out a diving board that violated all the safety rules, then when I pointed it out they fought me endlessly, ultimately I had to bring in a 3rd party, quality of the workmanship was below average, installed baseline equipment for a high-end renovation, great communication when it came time to collect a payment, yet horrible communication through the project, everything was last min and I mean last min! 8 pm calls the night before showing up "We will be coming tomorrow and we need a check before work will begin", refused to work with my GC who only does high-end work. They expected me, the homeowner, to start the pool and troubleshoot and correct their mistakes. I can go on for eternity. Baseline work with a local guy who cares about a long-term relationship.
Bottom line, if you go with them remember:
•Expect no project management.
•Pay in advance payment terms enabling their underperformance.
•Expect poor workmanship.
•Expect no cooperation with other contractors.
•Expect an adversarial relationship
July 27, 2021
Comment from Anthony & Sylvan Pools:
Thank you for bringing these concerns to our attention and we'd like to try to find a positive resolution. Unfortunately, we've been unable to locate an account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
HU-231548695
Average rating: 1 out of 5 stars
Based on service this season would give them a Zero star rating - have used them for twenty years and the service has become so bad that we are going elsewhere next season. Such a shame
July 16, 2021
Comment from Anthony & Sylvan Pools:
Thank you again for bringing these concerns to our attention and I'd really like to help. Per my previous response, I have been unable to locate an account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
Our Anthony Sylvan pool has a crack in it and is losing water. We have been calling for over 7 weeks now without the courtesy of a response. The customer service is really poor and discourteous.
July 16, 2021
Comment from Anthony & Sylvan Pools:
Hi Kerren,
Thank you again for bringing your concerns to our attention. I would greatly appreciate the opportunity to assist, but unfortunately I have been unable to locate any account based on the feedback provided or under the name of "Kerren". Please send me an email, customercare@anthonysylvan.com, with the best contact info to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
Thank you again for bringing your concerns to our attention. I would greatly appreciate the opportunity to assist, but unfortunately I have been unable to locate any account based on the feedback provided or under the name of "Kerren". Please send me an email, customercare@anthonysylvan.com, with the best contact info to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
HU-875813201
Average rating: 1 out of 5 stars
I'm a few months into a new pool build and I would not recommend this company to anyone. Once you sign that dotted line and they have your money, they become uncooperative and unresponsive. Every email takes multiple follow up emails to get a response, and in the rare event you do get a response, it's typically just lip service to make you go away. Most of them do not answer their phones or return phone calls. I can deal with project delays and material shortages during COVID, but apparently the basics of returning emails and phone calls is also in very short supply over there. I wish I used a different company.
July 13, 2021
Comment from Anthony & Sylvan Pools:
Thank you again for bringing these concerns to our attention and I'm so sorry to hear this. Following up on my previous response, I have been unable to locate an account based on the feedback provided. I would welcome the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
Jamie Lublang
Average rating: 1 out of 5 stars
I understand that 2020/2021 has been an incredibly challenging year for the pool industry. However, if Anthony & Sylvan would have been honest regarding their timelines upfront, we never would have moved forward with our pool. Back in April we were told by the General Manager - NY Metro Division; that our pool installation would take approximately 10-12 weeks. Our pool was excavated on April 19th and 12 weeks later on July 12th our gunite was shot. Now, I am informed that it may take another 8 weeks for our pool to be completed due to shortage of materials/labor - and that the overall project will now take 20 weeks minimum. Honesty would have been appreciated upfront. When it comes to communication skills, I would rate this company a zero. The office in charge of scheduling is rude and our project manager is unresponsive. Our first project manager quit the company half way through the project - and our current project manager is not familiar with our pool or where we are in the process. Very disappointed in the company, would not recommend.
July 12, 2021Last modified:July 21, 2021
Comment from Anthony & Sylvan Pools:
Hello Jamie,
I'm sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
I'm sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
HU-735703862
Average rating: 1 out of 5 stars
Really wish I could give these guys 0 stars. We signed the agreement in September 2020. We were told we should be swimming by Memorial Day. Here it is, after July 4th, 2021, and still no water in the pool. We have a shell with no plaster, no storm water management system, no pool deck. Just a huge mess of a mud pit in the backyard every time it rains. Communication has been either totally absent or like pulling out your own wisdom teeth once they got the bulk of their money. Absolutely the worst business experience I have ever had. I like how I have to put a project completion date for the review. I wish I knew one!!!
July 7, 2021
Comment from Anthony & Sylvan Pools:
Following up on my previous response, I'm very sorry to hear this and I thank you for bringing these concerns to my attention. I would greatly appreciate the opportunity to assist. Unfortunately, I've been unable to locate an account based on the feedback provided. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
Natalie Moran
Average rating: 1 out of 5 stars
We spent over 20,000 thousand dollars for a renovation and our pool looks absolutely terrible. Whatever enjoyment we once had relaxing by our pool is filled with disappointment and frustration from the horrific experience we've had with Anthony & Sylvan. It looked better before the renovation and if we could go back in time, we would not have pursued our renovation with Anthony & Sylvan for a number of reasons as follows:
1. Customer service is absolutely terrible. Our renovation was scheduled 6 times and their response was, 'we are short on supplies', 'we didn't know the renovation team didn't show up', 'our oversight', etc... And this was only if you even got a response. During the 6 times our renovation was re-scheduled half of the time we came home to find NOTHING was done. We emailed, called, texted and no response from their scheduler (Monica Francis).
2. The quality is absolutely terrible. After over 20K, you would expect quality work. Nope! There is consistent and visible discoloration. It looks like someone peed in our pool. They were told immediately and we were told, wait 3 weeks. Brush 2x daily. We brused 2x daily and we waited 24 days yet the discoloration persists. We contacted their managers, supervisors, directors, (Ashley Fretz and Corey Corenhhenour) and their response 'So and so is on vacation. This will have to wait until they get back'. Unreal!
3. They don't communicate with you or with each other. They make a mistake but won't own up. They volunteered to schedule water to fill the pool after the 6th time the plastering was re-scheduled. They communicated incorrectly and there was no water to fill our pool until well over 24 hours later and this was because the customer found the water.
4. They only want your money. We paid on time and in full and once we paid up, they forget about you. They were timely with their reminder requests for payment but can't seem to remind themselves of the customer service and contractual obligation they have. Loud volumes of negligence here!
5. They have not fulfilled their end of their contractual agreement.
Save your money and your anxiety for a better cause. Do NOT use Sylvan. If you are in Pennsylvania, go elsewhere - Try Blue Haven. I understand they at the very least ensure the customer gets what they paid for.
June 21, 2021
Comment from Anthony & Sylvan Pools:
Hello Natalie,
I'm sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
I'm sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
Jerome Murray
Average rating: 5 out of 5 stars
After meaningful conversations with Anthony and Sylvan, we were able to iron out any misunderstandings.They promptly resolved my issues and for that I am thankful.
June 17, 2021
HU-224362696
Average rating: 1 out of 5 stars
Wish I could give them 0 stars. After the consult we decided to make some changes including work that a general contractor could do to save us money. We waited months for the updated quote with 12 emails going unanswered. After calling everyone on the customer service list we finally heard back from J.R. who asked for the chance to update the quote and call us back. When he called us back his team gave him none of the true information of our changes. We asked for our deposit to be returned and he told us it would be. It’s been a month and now J.R. Is also ignoring emails. Terrible customer service starts from the second they get your deposit.
June 17, 2021
Comment from Anthony & Sylvan Pools:
Thank you again for bringing these concerns to our attention and I'm so sorry to hear this. Following up on my previous response, I have been unable to locate an account based on the feedback provided. I would welcome the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
HU-197407998
Average rating: 1 out of 5 stars
From the beginning this was the absolute worst experience. We encountered problem after problem, from forgetting a gas line, to being shocked due to improper electrical work, and even a drunk plaster crew, I could go on and on. 2 years later the pool is not complete and the problems continue. Customer service is some of the worst I've seen. A&S claims to "strive for 5" and to let them know immediately if you aren't 100% satisfied. That's a joke, I would give no stars if i could.
June 15, 2021
Comment from Anthony & Sylvan Pools:
I'm very sorry to hear this, and I thank you for bringing these concerns to our attention. I'd really appreciate the opportunity to speak with you to try to find a positive resolution to your concerns. Unfortunately, we've been unable to locate an account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
HU-446881470
Average rating: 1 out of 5 stars
We have had leaks in our pool for 8 years! Customer service is terrible. Every year we called for warranty work and every year they patched cracks. In March 2021 they finally came out to investigate the issue. After drilling 26 holes in the bottom of our pool they concluded that mud jacking would not work to lift our sinking pool. They agreed to open the pool, fill the holes and fix a light until fall. You would think this was their first pool opening (leaving equipment behind, forgetting to complete jobs, not checking heater) and our light is still not fixed in June. Terrible
June 13, 2021
Comment from Anthony & Sylvan Pools:
I'm very sorry to hear this, and I thank you for bringing these concerns to our attention. Unfortunately, we've been unable to locate an account based on the feedback provided, but we'd appreciate the opportunity to speak with you to try to find a positive resolution to your concerns. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
jayweinberger
Average rating: 1 out of 5 stars
Poor customer service and they did not even finish the job. I spent over 80k on a pool with auto cover with them in New Jersey. I noticed cracking in the plaster within a day of the plaster job in March 2020 and they kept saying they would come and fix it. I think the project manager may have tried to cover it up. After punting it to the spring at the end of last summer, they have not even responded to my calls since February.
June 9, 2021Last modified:June 15, 2021
Comment from Anthony & Sylvan Pools:
Hello Jay,
I'm sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
I'm sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
Dorene Castell
Average rating: 5 out of 5 stars
Hello,
We have been dealing with Owen Sakovics at Anthony Sylvan pools on an issue. Anthony Sylvan was amazing on finding a solution and helped us get our heater up and running quickly. The issue was solved quickly..
June 7, 2021Last modified:June 17, 2021
its_bella25
Average rating: 1 out of 5 stars
Terrible customer service after "signing on the dotted line"--don't return calls; program manager MIA; and follow-up indoctrination/service POCs are ready to drop and go after 5 minutes (complaining about so many "other jobs"). We're not difficult/hard-to-satisfy customers, but do expect some customer care and communication given significant investment.
June 2, 2021
Comment from Anthony & Sylvan Pools:
Hi Bella,
Thank you again for bringing these concerns to our attention and I'm so sorry to hear this. Following up on my previous response, I have been unable to locate an account based on the feedback provided. I would welcome the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
Thank you again for bringing these concerns to our attention and I'm so sorry to hear this. Following up on my previous response, I have been unable to locate an account based on the feedback provided. I would welcome the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
The customer service couldn’t be worse if they tried. Our new pool began late February and wasn’t completed until September. Zero responsiveness, false promises on scheduling, failed every single inspection the first time around, and now 7 months after my new pool was completed, we have a leak and the warranty department won’t respond. I really regret using Anthony & Sylvan.
June 1, 2021
Comment from Anthony & Sylvan Pools:
Thank you for sharing these concerns with us. Unfortunately, we've been unable to locate an account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
Gary Lock
Average rating: 1 out of 5 stars
I do not recommend using Anthony & Sylvan Pools. We are 17 weeks into what was supposed to be an 8-10 week build and there is no end in sight.
They make promises about work being done, then never show up. When they do show up, the quality of their work is terrible and has to be re-done multiple times. Their crew is reckless and has caused damage to our A/C units as well as their own equipment they installed.
The structure of our pool doesn't match the plans. The equipment they installed has been leaking for over a month and they refuse to fix it. Our "pool" sits for weeks without any work being done.
I tried reaching out to their corporate office and nobody returns my calls/messages.
It was a huge mistake going with Anthony & Sylvan Pools and I would recommend you go with another builder.
May 27, 2021
Comment from Anthony & Sylvan Pools:
Thank you for bringing these concerns to our attention. Unfortunately, we've been unable to locate an account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
HU-738799362
Average rating: 1 out of 5 stars
Complete and utter disappointment in our > $36,000 reno They are all over you to pay up front, but quickly disappear if there is a problem. No responsibilty from local reps to corporate. Hiding, avoiding, and ghosting you're customers won't keep you in business for long.
May 22, 2021
Comment from Anthony & Sylvan Pools:
Following up on my previous response, thank you again for bringing these concerns to my attention and I'd really like to help. Unfortunately, I have been able to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
HU-921919866
Average rating: 1 out of 5 stars
A lot of promises before deposit. Then, was given a scheduler with his name and email. Called and emailed. No response. No professionalism. With a name of a company like A&S, you would think there is some sort of customer service. Nope. Don't waste your money. I am thinking of eating my deposit and never use them again. Simply because they don't appreciate their customers.
May 13, 2021
Comment from Anthony & Sylvan Pools:
Thank you again for bringing these concerns to our attention and I'm so sorry to hear this. Following up on my previous response, I have been unable to locate an account based on the feedback provided. I would welcome the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send us an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
I hope to hear from you soon.
Very Sincerely,
Owen
Customer Care
yelenasaturn
Average rating: 1 out of 5 stars
We started working with the sales person on our new pool in November 2020, gave deposit for the pool in December 2020. We have been told that we will have a pool done 100% by beginning of June. But we didn't know at that time that a sales person never designed a pool in her life and she was learning how to do it on our pool. She didn't send information to the survey company until the end of February, didn't verify with the township what setbacks we have. We had to revise the survey 5 times we have an open bill with the survey company for more than $10,000. This is the price we pay for her to learn how to do her job. Finlay 2 weeks ago Sara our sales person notified us that she dost work with this company anymore and please not to call her. It has taken us an afford to find who to email and on April 23 we emailed following people : Tony Cavallo, Eddie Hernandez and Robert Caruso. On April 26 I emailed the same individuals again and i revised response from Tony Cavallo that Eddie Hernandez will be in touch with us early last week. On April 29 I emailed the same individuals again. Our permits have been approved and in place for the past two weeks. Today is May 17 Eddie Hernandez was in touch with us but still no help, no answers i was told basically when we ready we will call you do not bother us. We really would like to talk to someone in the company who works at the company at list 1 year. It looks like people are coming and going.
May 3, 2021Last modified:May 17, 2021
Comment from Anthony & Sylvan Pools:
Hi Yelena,
I'm so sorry to hear this and I'd really like to help. Unfortunately, I have been able to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
I'm so sorry to hear this and I'd really like to help. Unfortunately, I have been able to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
mstahl1830
Average rating: 2 out of 5 stars
Seems like I come back again every few months. For those of you considering using them, please be aware of their warranty. The pool was finished in December 2019, and we opened in it May 2020. We have only used our pool for one season, and the mother board blew on our heater. I hoped it would be covered by the warranty. Not a chance. I have a bill for over $1000.
April 29, 2021
Comment from Anthony & Sylvan Pools:
Thank you very much for bringing these concerns to our attention and for taking the time to speak with me. I look forward to resuming our conversation at your earliest convenience.
Very Sincerely,
Owen
Customer Care
Very Sincerely,
Owen
Customer Care
Extremely frustrated at this point and time. One star so far. Awaiting on their schedule. Signed up early to get a jump on the project. Got permits set up in advance, Sent the money ahead of time. Prepared all details in advance to make it easy for the crews to enter and do their work. Start day comes????????????????????????????. Nothing Happened. Now I have a hole in the ground and landscape is a mess. All the reps from the company are really nice. But Nothing is happening!!! They move in slow motion. I would think being an established business for a long time they would understand the procedure! To maintain a quality and reputable business you need to live up to your words and be responsible. The word value means quality work for a reasonable price. Getting angry and frustrated does not leave a good taste for me. Lack of communication and organization. Lord Help Me!!!!!
Update: After a tedious and frustrated relationship found a Rep that was able to get some of the things moving along. The excuse of Covid has been the mainstay but I am upgrading my rating because I think I found somebody who cares. I have done a lot of research and all pool companies seem to have problems because they subcontract most of the work out. I will be posting final reviews once I see the end results hope to improve them even more?
April 26, 2021Last modified:June 29, 2021
Comment from Anthony & Sylvan Pools:
I'm so sorry to hear this and I'd really like to help. Unfortunately, I've been unable to locate an account based on the feedback provided. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and best phone # to reach you.
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
I hope to speak with you soon.
Very Sincerely,
Owen
Customer Care
Mike Twisselman
Average rating: 3 out of 5 stars
We got to a resolution on communication, delays, and missed items. This review has a 20 word minimum you'll note.
April 9, 2021Last modified:April 21, 2021
Comment from Anthony & Sylvan Pools:
Hi Mike,
Thank you again for bringing your concerns to my attention and for allowing me the opportunity to assist.
Very Sincerely,
Owen
Customer Care
Thank you again for bringing your concerns to my attention and for allowing me the opportunity to assist.
Very Sincerely,
Owen
Customer Care
HU-388297048
Average rating: 5 out of 5 stars
We had an issue with our pump, and Geoff was super responsive and helped us on the same day we called. He was really great at explaining what the issue was...and fixing it quickly. We are so appreciative!
March 26, 2021
CCI Waste & Recycling Service, Inc.
Average rating: 5 out of 5 stars
We wanted to be sure to leave a positive review for the due diligence of Jack Niebuhr in assisting us in meeting the unique, structural problems we were faced with from our pool. We realize our needs are above and beyond that of a normal pool. But, Jack went above and beyond and put a great deal of personal thought and effort into solving our issues. We never dealt with Anthony & Sylvan Pools before, but based on the level of professionalism and dedication shown to us by Jack, we would highly recommend Anthony & Sylvan Pools.
March 23, 2021
Christine Lal
Average rating: 1 out of 5 stars
It has been quite difficult to reach anyone directly, nor have they been responsive in providing solutions. I've been emailing and calling for a few months now on my pool that still has open issues. In each correspond, the email address customercare@anthonysylvan.com has been included.
If you are thinking about going under contract with Anthony & Sylvan, please consider the following timeline!
A few key items (but there have been so many others):
Zero gas/heat for 2 weeks in winter time (had to boil water to bath my 3 year old and has several electric heaters running)
Pool shell poured incorrectly
Tile chipped by Anthony & Sylvan during construction (will not fix/no resolution)
Water seeping behind tile
Rust around pool lights
Charged for work that was not done
Construction took 7 months (12/2017 - 07/2018) and pool was filled with outstanding issues
Pool empty for the last 5 months now (09/2020 - NOW) and ZERO response in the last 2.5 months (01/2021 - NOW)
UPDATE: The GM for Las Vegas, Dan, has spoken to us and assured us that since they did not fix any of the items we asked them to fix before the pool was finished within a year, they are no longer obligated to fix it. It was in our contract. I suggest if you, the reader of this review, want a smooth, easy and beautiful pool, do go with another builder. Learn from our mistakes!
March 23, 2021
Comment from Anthony & Sylvan Pools:
Hi Christine,
Following up on my previous outreach to your family, I would welcome the opportunity to speak with you to better understand your overall experience and to try to find a positive resolution.
I hope to hear back from you soon.
Very Sincerely,
Owen
Customer Care
Following up on my previous outreach to your family, I would welcome the opportunity to speak with you to better understand your overall experience and to try to find a positive resolution.
I hope to hear back from you soon.
Very Sincerely,
Owen
Customer Care
HU-647234377
Average rating: 5 out of 5 stars
Geoffrey handled out "pool school" training this morning at my sister-in-law's new pool in the peninsula in Cornelius. Geoff was extremely professional and thorough in his review of the required maintenance and operation of the new pool and spill-over hot tub. His suggestions on where to obtain pool chemicals, things to avoid, etc. was extremely thorough and reflect his years of experience and professionalism.
After our time with Geoff this morning, we are comfortable that we made the right choice on the pool contractor for this project. Geoff's commitment to educating us and his on-going availability make learning the care and maintenance of the new pool a little less daunting. Bottom line, great install, great training and the on-going support looks like it will be great.
March 8, 2021Last modified:March 8, 2021
Ross jaehn
Average rating: 5 out of 5 stars
We had a great experience with A &S Pools. Our project manager, Randy Doss, was responsive to every call or question, even after the project was complete. Everything was transparent and no hidden cost. If we were to ever build another pool, A & S would be our only call; if in Houston, we would mandate Randy be our PM.
January 30, 2021
snyderoaks
Average rating: 5 out of 5 stars
We had begun the renovation of our pool with another contractor. Unfortunately, that went poorly, and we had to seek another service provider. Fortunately we found Mike Exum and Anthony & Sylvan. They took on the project, executed exactly as they had committed, did an excellent job and could not have done better overall. Each of their trades even cleaned up after themselves perfectly. They saved us from a terrible situation and did an amazing job of producing a beautiful, technically excellent project. We cannot thank them enough and will benefit for years from what they've done for us.
December 9, 2020
Karyn Brann
Average rating: 5 out of 5 stars
I gave Anthony &Sylvan Pools 5 star:
1. First appointment and gave estimate in a timely manner.
2. Start date was well with acceptable time frame.
3. The process moved in timely manner.
a. Communicated each step as they were building the pool.
4 If I had a question and/or concern they would them addressed in a timely manner.
October 26, 2020
Tricia Ford
Average rating: 5 out of 5 stars
Communication was great! Pool was done a week earlier than planned. Randy went above and beyond to make that happen. Rick did an awesome job as well. Thank you Anthony & Sylvan Pools! Our pool is everything we can imagine.
October 22, 2020
Stacey Biddle
Average rating: 4 out of 5 stars
All subcontractors used on project were professional, polite and neat and did a wonderful job. And the company they use to help you start your pool are extremely helpful and knowledgeable.
October 14, 2020
Katherine Luciano
Average rating: 5 out of 5 stars
They were professional and detailed while answering all our questions and concerns. Their longevity of the business proves that they are quality and care about the customer.
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October 12, 2020
Ron and Rae
Average rating: 5 out of 5 stars
Our experience was great. Everyone was professional and courteous. Great help with design and layout. Subcontractor for retaining wall and decking was wonderful to work with. Schedulers were always responsive and the pump team has been extremely helpful.
September 15, 2020
Melody Good
Average rating: 5 out of 5 stars
Great quality work. Everyone loves my pool. They were timely in their work and showed experience in the details.
September 3, 2020
Ritza Whatley
Average rating: 5 out of 5 stars
Anthony & Sylvan Pools did an amazing job. I was pleased with the work, service, and professionalism of the staff.
August 30, 2020
Lori Kreiter
Average rating: 5 out of 5 stars
We were clueless when it came to putting in a pool. We interviewed several companies and Anthony Sylvan made us the most comfortable and felt the most trustworthy. The entire project is a blur. Seemed to happen so fast and without issue. It was so easy. We were worry free and the project was all so well planned and without incident. If we had a question, answers were a simple call or text away. Even after our beautiful pool was completed, and we had a question about the water or equipment, all we had to do was text our rep and he would call immediately or come to our house to walk us thru.
I don’t know why anyone would trust such a project to anyone else! We recommend Anthony Sylvan to anyone we hear that is thinking of putting in a pool!!
August 26, 2020
Excellent all around. Professional. Efficient. Cost saving. Outstanding product and service. Subcontractors were superb. Best experience. Wouldn’t use anyone else!
August 26, 2020
Jeff Gluck
Average rating: 5 out of 5 stars
The Anthony & Sylvan team was great throughout the entire pool building process. They left no stone unturned and I have recommended them to multiple people since we have started our pool. Special thanks to Mike (Our project manager) & Tim (our designer) who both did excellent work. I can’t say enough great things about the whole team. Thanks again.
August 25, 2020
They did an awesome job on our project working with us to complete the pool on schedule so that other projects could be completed on time. We’ve thoroughly enjoyed our pool since it’s been completed.
August 25, 2020
Excellent customer service. Moved as quickly as possible with all jobs. Quality is impeccable and we LOVE our pool !!!
August 25, 2020
The build was great. All trades did a great job. The reason for the rating is the warranty response. Have had to send several e mails to get an a response on issues. Electrical has failed inspection 3 times for the same issue and still has not passed. Great pool, follow up after the build needs improvement.
August 25, 2020
Robert Winteler
Average rating: 5 out of 5 stars
We purchased our pool knowing we would not be able to watch them build it. We were living overseas and would not be there during construction. They performed all the steps perfectly without supervision. The pool was completed and is beautiful. Everything was great when we arrived and we enjoy the pool daily now that we are back in the USA. Great company to work with.
August 25, 2020
From start to finish the A&S team was there to guide me through the pool construction process. You couldn’t beat the pricing and quality of work. Not to mention, they finished ahead of schedule! A big thank you to A&S and give them my highest recommendation.
August 24, 2020
Excellent project management and execution. The pool and patio looks amazing. Very happy with the craftsmanship and timeframe (
August 24, 2020
David Layton
Average rating: 5 out of 5 stars
Anthony & Sylvan Pools assured me it could be done under 50K! along with this he suggested ideas to save money while adding to the designed look! He was amazing, always keeping me up to date on anything that would increase the cost or any new ways of saving money. To start off he created a 3D video of the pool before it was built! This video moved all around the pool as if you where walking around your pool so you could truly get the feel of the pool design. Then he gave me a schedule of the complete project and around the time it would be complete. They keep to this, I was fully satisfied with the timing and outcome. Later I found out that they are one of the oldest pool companies around. I will suggest Robert Stewart with Anthony & Sylvan pools to all my friends, family and new neighbors.
August 24, 2020
Phil Tallent
Average rating: 5 out of 5 stars
The pool was delivered on time and on budget based on the agreement. Anthony Sylvan has been very responsive on any questions that I have had.
August 24, 2020
Ed Zurek
Average rating: 5 out of 5 stars
Awesome company. Could not be happier with how the pool turned out. My wife was very specific with her desired design and the result was even better than she imagined. Would HIGHLY recommend. Ask for Don.
August 24, 2020
HU-496815465
Average rating: 5 out of 5 stars
This is the second time we used this company for a gunite pool and they are absolutely the best pool people that we know! Our pool is so beautiful, they shaped it the way we wanted and we got the deck and fence done and it was amazing of the completed picture! If I could include a picture with this review, no words would be needed. The people were professional but friendly! Time frame was understanding but we were impatient!!! The finished product was well worth the wait! The price range was according to what you wanted! After the pool, they came out and helped us kick start our pool and explain everything to us! If I ever gave the heed for another one, I will differently use this company!!!
August 24, 2020
Rich Amati
Average rating: 5 out of 5 stars
First Class all the way. We had a pool built and setup for us in 2019 and it was the beat investment for our family. The staff was professional Especially our Project Manager Trevor. When my friends ask me for recommendations I always point them to Anthony Sylvan.
August 24, 2020
Backyard Oasis
Average rating: 5 out of 5 stars
I was astounded by Anthony & Sylvan. They finished our pool in 6 weeks. Kept us informed at every step of the way. Robert our pool designer and Skye our project manager we’re both awesome. As a. Interior Designer myself, I would HIGHLY recommend them if your thinking about creating your own backyard oasis!!
August 24, 2020
We contacted several pool companies including Anthony & Sylvan. All were non-responsive with the exception of Anthony & Sylvan. After filling out the online for on their website, I received a call within an hour and made an appointment. From design to installation, A&S kept us up to date on timelines, what to expect and boy did they deliver. We are delighted with our pool. One thing to remember when looking to have a pool installed: find out how long they've been in business. Anthony & Sylvan have been in business many many years and stand behind their products.
August 24, 2020
This is way overdue but I had the best experience with Anthony Sylvan. Really working with us to accommodate our very demanding requests. My Salesperson Don and my site manager Dennis were amazing to work with.
July 17, 2020
Rachel Burrell
Average rating: 5 out of 5 stars
Greg Cornwell, one of your lead service technicians is simply outstanding at his job. He made sure that I knew every detail of my pool and how to care for it. I'm so happy with the job that he has done for us!
September 27, 2019
George Alexander
Average rating: 5 out of 5 stars
Great Service from everyone, the planer Dan, the scheduler Melisha and the project manager Donnie who went out of his way to make sure every need was meet. Very happy with our new pool and using it daily.
August 14, 2019
Diana Arnold
Average rating: 5 out of 5 stars
The District manager, Owen, reached out to me and resolved all my concerns. I love my pool and would recommend A&S anytime!
Diana M. Arnold
Bowie, MD
My pool was recently completed and filled on May 19, 2019. I love the pool it is beautiful. I'm still very upset that my PM, to include the manager within my Region, Maryland, Thatcher Butcher promised me he would take care of my issues that still have not been corrected. He promised me another pool class, however that was never rescheduled. I came home one day to find a Manuel, and cleaning products, but no on-site training. I have contacted them by phone, email and text messages.
1. The stains that are running down from the tile are staining the sides of my pool. Really need that taken care of.
2.. There is some remaining roots that you said you would have removed that still need to be removed.
Thank you.
Diana M. Arnold
August 8, 2019Last modified:August 5, 2021
Anthony & Sylvan built us the exact pool we were hoping for. Everyone involved in the process was professional, knowledgable, totally organized, and accommodating. Our always wonderful project manager, Harald Bottke, made the whole construction process go smoothly and worry-free. Anthony & Sylvan provided the best customer service we've ever experienced! Now we have this beautiful, high quality piece of paradise in our own backyard. If you want an inground pool, we unreservedly recommend that you have Anthony & Sylvan build it...they're the BEST!
July 19, 2019Last modified:July 19, 2019
Jason Thompson
Average rating: 5 out of 5 stars
I love my Anthony & Sylvan pool. It was awesome to have had a great salesperson in Dan Maltzman. Not every step was perfect, as to be expected in a construction job but, overall it was a great experience. I would recommend Anthony & Sylvan pools to anyone and everyone. Thank you Anthony & Sylvan for a great pool.
July 18, 2019
Dennis Breakstone
Average rating: 4 out of 5 stars
Love the design and now the completed pool. I would highly recommend Anthony & Sylvan for those looking to install an in-ground pool.
July 17, 2019
HU-420365526
Average rating: 5 out of 5 stars
We are so happy with our pool!!!!!!! We never dreamed that we would have something this nice. Everyone at Anthony Sylvan has been a huge help and very easy to work with! I would recommend you guys to everyone I know. A big shout out to Ron and Ray for holding things together!!!!!
July 15, 2019
Hilary Long
Average rating: 5 out of 5 stars
We used Anthony and Sylvan to build the pool in our new construction home. They were fantastic from start to finish. They were professional and flexible. They stayed on budget and made the entire process seamless. We have listened to several neighbors share their horror stories working with other companies and we are beyond happy that we chose the right company. They stand by their work with the warranties that they provide. Very happy.
July 15, 2019Last modified:July 15, 2019
KIMBERLY VENABLE
Average rating: 5 out of 5 stars
Thank you for the wonderful job you did on our pool! We absolutely love it and have made many memories already and can't wait to make many, many more!!
July 15, 2019
HU-715051732
Average rating: 5 out of 5 stars
Our pool was built on time as promised it is beautiful and the attention to detail was awesome, what made all of this possible was our salesman Joe Angrove he was what made the whole experience almost perfect , I could always get ahold of Joe from the beginning till the very end
July 15, 2019
HU-992637496
Average rating: 5 out of 5 stars
Love this company, ALL of their workers are very knowledgeable & curtious , they check on your satisfaction , through out whole process, I had a Melissa Butler & a Joe Houghton they were the Best ! any questions or concerns I had they reassured me & calmed down my unknown fears!
July 15, 2019
The perfect inground pool. Great communication with project managers. Done when promised. Designed the pool of my dreams! I would definitely hire them again!
July 15, 2019
HU-575565178
Average rating: 3 out of 5 stars
The service was Great, the price was high and my plaster is flaking. They are blaming it on me of course saying the ph & taking were to high at the time of their inspection.
July 15, 2019
Adam Allen
Average rating: 4 out of 5 stars
My wife and I built our new home 1.5 years ago and we wanted to get a pool installed for our family to enjoy. Anthony and Sylvan Pools seemed like a truly professional company throughout the sales process, however little did we know, all of the professionalism and customer service went out the window as soon as they have your money and a signed contract.
After living in our home for the first year we decided we were ready to move forward with the pool and that we would be using Anthony and Sylvan (based on their nationwide reputation, warranty, claims of exceptional customer service, etc). Our salesman (Pete Cierski) was very great at his job and seemed to know his stuff very well, so when he told us typical gunite pool construction in the fall is between 4-6 weeks, pending weather delays, we had no reason to not believe him. We're told 5 months later in the spring by our project manager that that company shuts down in the winter.
After signing our contract with Pete on October 2nd 2018 things seemed to slow down and we no longer felt like we were receiving any customer service. We had our "Meet and Greet" with Pete and the Project Manager (Randy Brewer) on October 30th. After this it seemed as if we slipped to the very back of their priority list. We would call Pete or our Project Manager (Randy Brewer) and it would go to voicemail, or we would email them and never receive a response. We were told the "Pro Edge Build" website would allow us to track our important dates for the construction process so we know when to be home from work for the trades to do their work, however nobody ever updates this information (just prepopulated dates that don't matter) and when you ask anyone for a timeline or tentative dates scheduled they cannot give you an answer.
After excavation, a ton of gravel was dumped and scattered at the end of our driveway leading into the back yard, no silt fence was installed (resulting in clay spreading throughout our back yard with each rain over this 8 month period), and no follow up conducted to keep us informed of the upcoming important dates. Throughout this process we would never hear anything and when we would be leaving for work someone would show up and say they were scheduled to perform their work, so we would then have to rearrange our child care/transportation and work schedules last minute to accommodate Anthony and Sylvan. This happened almost every time any trade work was to be completed, except for the gunite due to the fact they called us the day prior to ensure we made our payment before they showed up the next day. As happy as we were at this point to be making progress on our pool, it was already well beyond the estimated 4-6 week period.
We finally got our gunite shell on December 14th, 10 weeks and 3 days (73 days) after signing our contract. Although things had been moving slow up to this point, we were told the excavation, gunite prep, and gunite were the most lengthy parts of the entire process so we were hopeful they could make up for some time throughout the winter and have our pool done in AT LEAST 6 MONTHS and just in time to enjoy it in the Spring. BOY WERE WE WRONG!
At this point Anthony and Sylvan already had 95% of the money for the pool due to their convenient payment schedule (40% due prior to excavation, 55% due prior to gunite) and therefore had no need to provide us with any customer service, professionalism, or communication throughout the remainder of the process.
By Spring 2019 (what we were assured would be a "No Later Than" timeline for completion by A&S) we had NO further progress made on our pool. On top of this, the back yard looking like trash was starting to get to us (after 6 months it's difficult to ignore). The yard was, and continues to be, a mud pit which inconveniences us further in regards to our dogs. When they're let out and back in multiple times a day, there is a paw cleaning process. However, no matter how much we clean, or whatever gadgets we use, Virginia Clay gets tracked into our house/carpet. Piles of dirt everywhere from the excavation, trash from gunite crew, trash from short stub crew, safety fence blown down and in the pool after the day it was put up, plastic "winterization cover" for the shell ripped and blown/flapping all around, clay from excavated dirt spreading throughout back yard, etc. We had to pick up parts of the safety fence or plastic floating around our back yard on numerous occasions throughout this process. When we couldn't stand the mess any more we had to contact Anthony and Sylvan (again, us having to reach out to them to get anything done) to do something about the trash. A couple weeks later the PM stopped by to "clean up" the jobsite, but left all the plastic piled up behind our pool so it would be more out of sight and assured us he would have someone pick it up and haul it off. To this day this pile of plastic is still sitting behind our pool getting blown around with every gust of wind that comes by.
Throughout this winter/spring we continually reached out to Anthony and Sylvan representatives, working our way up the chain of management until we finally reached someone who made it sound as if he would be able to help move construction along and compensate us for what he agreed was poor customer service and unreasonable delays. The General Manager, Mid Atlantic Division (Thatcher Butcher) agreed that our experience had been unreasonable and assured us he would make it right by ensuring we were satisfied by the end of the project. Although this initially put us at ease, this also became a process of not delivering on their promises. Thatcher told us (end of April 25th) that his goal was to have us swimming in our pool in approximately 3 weeks and reached out to his scheduler with details. This has now been over 5 weeks ago and we still do not even have the patio formed. They moved along with getting the tile and coping crew on site, finally got the electricians, plumbers, and gas trades to show up throughout this timeframe, however we have yet to receive anything from the decking crew to even get a tentative scheduled date for our patio form and pour. This is even after the scheduler (Patrick Burton) reached out to them about contacting us ASAP to arrange a date.
After ALL of this, we finally decided we should be compensated for this mess of a project and the unnecessary delays to our given timeline. After reaching out to find out how they would "make it right", we were insulted by an unreasonable discount (1% of total project cost) offered to us off of our final payment prior to the plaster. When we laid out our expectation of a 10% discount, we were told that 10% of the project is a lot of money. $68,500 is a lot of money. Money that was paid in good faith that the promises that were made, would be fulfilled.
Now they are telling us the only other ways they can "add value" for us to our project is to spend additional money on other accessories/services in order to receive a small "savings", however with how poor the service and timeliness has been thus far I can't see any "value" in anything they could offer us other than money back on a botched project. I totally get they don't want to lose money on any project, however as a contractor if you totally screw something up you should give your customers compensation for your mistakes. I wouldn't think 10% off is an unreasonable amount for any failed project (typically marked up 30%), and if this is how you do business then your mistakes and poor judgment SHOULD put a dent in your bottom line and affect how much money the company makes or loses on a project to keep those same issues from happening again and again. I don't care, nor should I have to, about losing personnel, delays you face, or whether or not the company makes a profit on my project. I care about getting my swimming pool in a reasonable amount of time (based on your projections) and being appropriately compensated for any issues or unsatisfactory results throughout the process.
Based on our experience, I cannot and will not recommend anyone to build a pool with Anthony and Sylvan (unless they make up for their shortfalls with us). 8 months later and we still just have a wrecked back yard and the pool is still a MINIMUM of a month away from being able to swim in (assuming they were to increase their rate of progress all of a sudden). Due to their shortfalls we have already missed out on over a month of prime swimming weather and AT LEAST 2 months of it by the time our pool may finally be completed, not to mention the birthday parties we planned on hosting at our pool based on the assumption that it would be done by Spring 2019 at the absolute latest. This is completely unacceptable and we are just ready to get it over with. Just to put things into perspective, we purchased, cleared, built, and moved into our new 3 level home in less time than it has taken Anthony and Sylvan to build this pool, and our builder had outstanding customer service and ensured if anything was an issue it would be taken care of immediately or somehow compensated appropriately.
**Update 6/3/2019**
After speaking with Owen on the phone, we were able to agree on a reasonable resolution to the issues we have had thus far. Owen did a great job, going out of his way to help fairly assess the situation and provide an acceptable resolution.
May 31, 2019Last modified:June 3, 2019
Drakulic Interior Design
Average rating: 5 out of 5 stars
We were very pleased with A&S and used them to put a gorgeous pool and spa in our backyard! Brian Montgomery was awesome and very knowledgeable and kind. We would highly recommend them!
April 12, 2019
Jason Audley
Average rating: 5 out of 5 stars
Was a pleasure dealing with Anthony & Sylvan. You hear nothing but horror stories when building a pool, but our experience couldn't be further from that. Starting with the sales manager who was helpful and patient (it took us over a year to decide what we were doing), the construction manager had great communication throughout, and then service at the end was tremendous.
My neighbors who put in pools with other companies all had large problems which they had to fight to get resolved. While we didn't have any large problems, everything issue I did bring up along the way their response was that they will take care of it without any push back.
They understand customer service and focus on it. We couldn't be happier with the final product or the process of building. We were delayed during construction, but that was due to record setting rain. Not much A&S could do to control that. You can see from the pictures, the concept they showed us and the final product are very close. You can feel comfortable you will get what they show you in the beginning.
We would use them again and highly recommend them to all our neighbors who are considering putting in a pool.
April 4, 2019
HU-127317085
Average rating: 5 out of 5 stars
From beginning to completion everyone involved was professional, courteous and respectful of our property, privacy and schedule. There were no hidden costs and all extras were reasonable.
April 2, 2019
HU-72852940
Average rating: 5 out of 5 stars
Anthony & Sylvan built our custom pool and spa. We requested an oversized spa, custom water feature along with dual heaters (gas and electric) and an auto fill system. The project had to be coordinated with our custom deck and landscaping.
The management staff at Anthony and Sylvan quickly addressed any complexities uncovered along the way. They were very responsive and easy to work with. Our project was significant in size and scope and required careful coordination.
We are very pleased.
April 2, 2019Last modified:April 2, 2019
Have nothing but good to say about the Anthony Sylvan pool people. Even under wet spring conditions, they came through. Would recommend them to all.
April 1, 2019
HU-268907736
Average rating: 5 out of 5 stars
Justen came over and was awesome. He fixed the timer on the pump and explained what happened. We are completely satisfied with his service and the way we were treated.
April 1, 2019
Joseph Stead
Average rating: 5 out of 5 stars
Anthony built this pool about 20 years ago the best pool ever
Had it re tiled after 19 years there pools hold up very well
Would never own a house without there pool in the yard
Very very good pool company
Our pool looks brand new
Thank you
April 1, 2019
My wife and I used Anthony Sylvan to build a pool at our new house and they did a masterful job. The design was beautiful and the workmanship was incredible. We couldn’t be happier!
April 1, 2019
Amy Logsdon
Average rating: 3 out of 5 stars
They were easy to work with during the design and construction phase. Unfortunately we did have a maintenance issue (leak in plaster)that took several months and many vendor visits to resolve. We feel that, as experienced pool installers in this region, they should have identified the problem themselves and resolved it more quickly. instead, it was noted by our landscapers and Anthony & Sylvan suggested other cases (requiring us to contact landscapers, home builders, and homeowners association) before finding the problem with their own work and fixing it. There was no cost to us for the repair, but we did lose 4 months of use of our new pool. and delayed the completion of our landscaping.
April 1, 2019
Jim Savitz
Average rating: 5 out of 5 stars
The entire management and miscellaneous crews did a wonderful job of creating an exciting and beautiful pool for us. Some contractors were better than others, but they were all good.
April 1, 2019
Rhonda Dutson
Average rating: 5 out of 5 stars
We interviewed two pool builders prior to deciding who to hire to build our pool. Dave Rothwell, the salesman from Anthony & Sylvan, was professional and knowledgeable and answered all our questions. The end result: we now have a beautiful, well-constructed pool! Thank you Anthony & Sylvan!
April 1, 2019
HU-724627495
Average rating: 5 out of 5 stars
I had a great designer who was very up front about how the process was going to work and went over all the price stuff before we even went over the design part. So we knew how much our pool was going to be before we even designed it. Michele was our scheduler and she was the best. Easy to work with answered all my questions and was really great. Joe the construction manager made sure that all the issues I had were addressed and came through in the end. I love my pool looks great and the mini pebble plaster gaurente is what sold me.
April 1, 2019
Carol Olori
Average rating: 5 out of 5 stars
After contacting several pool companies as I desperately was in need of a a new pool cover for my Sylvan pool, I finally contacted Anthony Sylvan Pools. I was impressed with their professionalism and personal commitment to me. I highly recommend Anthony & Sylvan Pools to everyone.
It was a pleasure dealing with their employees.
April 1, 2019
dgiffin1459
Average rating: 5 out of 5 stars
As a first time pool owner we were very pleased with the services provided the salesman Rick the project manager Mike and the coordinator Michell were all professional and kept us in the loop the entire time when there were issues they were taken care of as promised we would highly recommend Anthony Sylvan to our friends or to build our next pool
April 1, 2019
HU-890355569
Average rating: 5 out of 5 stars
A&S were fantastic. The communication was great and their contractors showed up when I was told they were, they did their work and cleaned up when they were done. All my calls and inquiries were on the project were usually answered same day as you had a dedicated project manager to contact as well as your sales partner, and scheduler at the office. We were never pressured to add features or spend extra money and everything is based on size/square footage. We did our shopping around and you can find cheaper options but they come with major headaches from the people I talked to and reviews I read. I felt comfortable paying what I was quoted for the exceptional quality and speed that was delivered. Hands down I’d use them again.
April 1, 2019
HU-48671230
Average rating: 5 out of 5 stars
Called for help regarding a pool cover that needs to be replaced on our swimming pool that's not being used. Mike, called, came to see the condition of the work to be done It was even a rainny day but didn't cancel the appointment. Measured the pool called me back with estimate. He answered all the questions I have, was satisfied & signed the contract. Even got a discount. They install the cover & even took the old cover which wasn't in our contract. Was supposed to disposed ourselves. He called me back to follow up & was very satisfied with the service. I highly recommend this company.
The other company that I called didn't bother calling me but just communicated via email.
April 1, 2019
FRETH CARROLL
Average rating: 5 out of 5 stars
Very please with the end result. Scheduling was a bit of an issue. I never knew when I woke up if workers would be in the back yard. When the crews were here they accomplished a phenomenal amount of work in one day. Took about 3 months start to finish. We heated the pool so we were in the water in January!
April 1, 2019
DM GILDERSLEEVE
Average rating: 5 out of 5 stars
Great job on pool renovation. Courteous, professional and on time. The pricing was fair and the pool looked great. They hauled away all the scrap, also.
April 1, 2019
LaShay Groendyke
Average rating: 5 out of 5 stars
I am very happy with my Anthony & Sylvan pool! The whole process was easy and communication was great!!! We are looking forward to many years of pool fun!
April 1, 2019
Jolly Paily
Average rating: 5 out of 5 stars
Anthony Sylvan's pool construction team was very professional from start to finish, right from providing the quote to initial consultation and all thru the construction process. Each stage of pool construction was explained during the initial meeting with the project manager. The construction contractors were very professional and did their job in very professional manner. I was surprised how each step was done methodically. The project manager would come in after each construction phase and email the project report. In our case, due to early spring weather conditions our last 2 steps got delayed., However they managed to catchup on the schedule before the pool season started. I am glad I hired them. Just FYI- I had contacted 3 other local pool companies prior to calling A&S, each of them gave me very random cost estimates which was depending on a lot of variables., A&S quote was right to the point and with no surprises. They delivered what they quoted. Workmanship was excellent. I would recommend them to anybody who is thinking of building a backyard pool.
October 22, 2018
Barbara Jordan
Average rating: 5 out of 5 stars
Thank you for the wonderful pool you installed in the backyard. My family looks forward to enjoying it for may years to come. Your service was efficient, easy to work with, I appreciate your wonderful salesman and job foreman, they were great.
October 16, 2018
Bruce Asborno
Average rating: 5 out of 5 stars
We are very happy with our Anthony Sylvan pool. It was designed around the shape of our yard and we got all the pool we could possibly get. I highly recommend the cleaning system as our pool stays surprisingly clean.
October 14, 2018
HU-145810264
Average rating: 5 out of 5 stars
A&S built our first pool over 20 years ago so when we built our new home we new we would remain loyal customers. Our new pool was a great investment and experience. Brian Syvrud was our designer and he was extremely knowledgeable and helped us design the perfect pool for our family. The process was done in a time frame that wasn’t rushed and careful attention to detail was displayed by everyone involved in the entire process. We give A&S the highest recommendation and hope if someone is considering a pool they give them a call.
October 13, 2018
Great job, better than we expected...we went the selections of sales rep and were happy we listened to him.
October 12, 2018
Clinton Brooks
Average rating: 5 out of 5 stars
Anthony & Sylvan was a great choice for me. Dan and Don were my pool guys, they are great to work with. I have absolutely no complaints. They were both very professional and always had answers for my questions. If I had to have another pool installed I would definetly use Anthony & Sylvan again. I've already recommended them to my friends. They made the process simple and easy to understand. I love my new pool, it makes my backyard a much better place to hang out.
October 11, 2018Last modified:October 14, 2018
HU-262163728
Average rating: 4 out of 5 stars
The quality of the material is exceptional and we would recommend the company’s product to any one. We had two issues with the subcontractors. First, our skimmer flap holders were broken during jackhammering of concrete and we were told they couldn’t be repaired; we should buy a spring loaded flap. Second, the caulk subcontractor will not contact the Sundeck company and provide the color of the caulk used and they would not give that information to us after multiple attempts. We needed additional caulk in an area that was built up by Sundeck. Anthony and Sylvan does not facilitate problem resolution across their subcontractors.
October 11, 2018
Kinan Beck
Average rating: 5 out of 5 stars
We love our pool. These guys gave us a GREAT product and GREAT service. Super happy with this company and we definitely recommend them to anyone looking!
October 11, 2018
George Padavil
Average rating: 4 out of 5 stars
The pool coping installation was done to my satisfaction
Every one was professional. Well qualified and done on a timely manner.
I would recommend this to anyone.
October 11, 2018
Frank Dutill
Average rating: 5 out of 5 stars
I was very pleased and completely satisfied with the refinishing of my pool by Anthony Sylvan. The workers were all very professional and keep the area clean, once started the process when very smoothly and without any issues.
IF you are looking to get your pool worked on the first of the summer, I would recommend contacting Anthony & Sylvan early in the year, since they get very busy during the warmer months.
October 11, 2018
Gene Dellea
Average rating: 5 out of 5 stars
My experience with Anthony and Sylvan was very pleasurable in every way from our designer Daniel Sabino to our project manager Don Feathers both were very professional and always keeping me up to date with the project because I did not live here at the time of the build . In my opinion they set the bar when it comes to pool building especially when it comes to quality and meeting the deadlines they set .
October 11, 2018
Mr DiLuccia
Average rating: 5 out of 5 stars
Anthony Sylvan did a FANTASTIC job. They replastered our inground swimming pool. Their Project Manager ensured the work was completed per schedule, on budget and with QUALITY.
I would definitely recommend Anthony Sylvan.
October 11, 2018
Keith Green
Average rating: 3 out of 5 stars
We signed and hired this company in March and the project didn't begin until June. We had some problems through the project that took some time to come to a resolution but they came through and corrected the issues and made it right. We are happy with our pool.
October 9, 2018Last modified:October 22, 2018
Comment from Anthony & Sylvan Pools:
Hi Keith,
I'm so sorry to hear this and thank you for bringing these concerns to our attention. I have located your account and will be contacting you, shortly, to better understand your concerns and to try to find a positive resolution.
Very Sincerely,
Owen
Customer Care
I'm so sorry to hear this and thank you for bringing these concerns to our attention. I have located your account and will be contacting you, shortly, to better understand your concerns and to try to find a positive resolution.
Very Sincerely,
Owen
Customer Care
Moshe Shifman
Average rating: 5 out of 5 stars
Anthony &Sylvan did an amazing job building our pool. Was a fantastic experience from start to finish and TJ Martin was our designer. Here are the things I appreciated about working with them:
Timely and responsive.
Worked within our budget and didn’t pressure us to spend more.
Competitive pricing.
Invested the time needed to help us design the right pool for our home.
Beautiful and creative pool and patio design.
Always available for us before, during and after the pool was built.
I would use them again and recommend them to anyone looking to build a pool!
July 15, 2018
HU-77750814
Average rating: 5 out of 5 stars
Rich and his team were just fantastic. Clean, quick and professional. Got us swimming before the estimated due date. We are just thrilled with the whole project
June 23, 2018
HU-463348621
Average rating: 5 out of 5 stars
Had a beautiful pool built by Anthony and Sylvan in 2017. Things don’t go 100% as planned (we are human) but they stand by their word. They are a reputable company and I wouldn’t change my decision in having them build my pool. They listened to my concerns and resolved any issues I had. To this day I can pickup up the phone and calll, email, or even text the sales rep, construction manager, office assistant and they are ready and willing to help out. My team is awesome!! Other companies build and go and you don’t hear from them. This company knows you build relationships for life. I recommend Anthony and Sylvan to anyone who wants a pool and everything that goes with it. You can’t go wrong with a company that wants to make sure it keeps its customers happy and does right by them!!
June 21, 2018Last modified:June 21, 2018
Karen Gunderson
Average rating: 5 out of 5 stars
We were completely satisfied with the work Anthony & Sylvan Pools did for us in building our pool this year. Our pool designer, Greg Campbell, did an amazing job as did the supervisor Rich Norgan. All the subcontractors they used did great work in a timely manner. We could always reach someone if we had questions or concerns. We love our pool and would recommend Anthony & Sylvan Pools to anyone.
June 20, 2018
Gail Lowry
Average rating: 5 out of 5 stars
We love our A&S pool and we use is almost every day in this hot climate. The quality is exceptional and everything has worked perfectly since Day 1. We highly recommend A&S pools if you are considering on building one. It was the best decision we made.
June 20, 2018
Tobias Haemmerle
Average rating: 3 out of 5 stars
The most important one first: they almost kept the schedule which is unusual in this business. They are not the cheapest, but the work quality is great and most concerns were addressed. We first picked a horrible tile for the back wall by the waterfalls (the tiles looked great in the store), and they switched it to a much better looking one at minimal cost even though they had to redo all of it! The only downside was that after paying the last payment their interest in finishing two small jobs - repainting the stairs which they had to take out and rebuilt to get equipment into the backyard) and filling up an area they had to dig out for the gas line with gravel - was Null, its never been done and we don't anticipate it ever will. Otherwise this would be 4 stars at a minimum. If you look at the pics - they surrounding was done by a different company. The first pic shows their finished product.
June 20, 2018
Donna Fisk
Average rating: 5 out of 5 stars
Fast and professional from the sales team all the way to the final clean up crew! . Each crew cleaned up behind themselves daily. They arrived when they said and worked diligently the whole day - which was refreshing because that’s not been my experience with most other contractors. I always knew what was happening next and when. Financing went smoothly and my pool was built very quickly. I was VERY please with the build process and LOVE the finish product. Thoroughly enjoying my pool now!! Highly recommend A&S pools!!
June 20, 2018
HU-38476422414
Average rating: 5 out of 5 stars
The site manager, Skye, was so helpful throughout the entire process, He would give us updates on a daily basis. Whenever we had questions he responded right away. He gave us very informative information and always told us to contact him if we had questions. They need more people like him.
June 20, 2018
Philip Richardson
Average rating: 5 out of 5 stars
Went above and beyond to make the whole process easy and enjoyable. Prices where competitive with other vendors and Ray the super was awesome to work with, he has stayed in contact with us since the pool was completed to make sure we didn't have questions or issue's.
June 20, 2018
Marc Schwartz
Average rating: 5 out of 5 stars
Couldn't be happier with Anthony & Sylvan! They were all great to work with from start to finish. They were always on time and were very professional. I would highly recommend them to anyone looking to build a pool.
June 20, 2018
HU-1307411897277
Average rating: 4 out of 5 stars
Beautiful pool and spa my family loves! We have a small backyard and they did a great job of building a plan that accommodates the space.
June 20, 2018
It was difficult for me to review this company as I had a mixed experience. I am happy with the overall project in terms of quality, design, service support and usability, but the project execution was not good. However, the end product is like a spanking brand new Ferrari, but delivered to you dirty and needing a car wash, and without enough gas to drive home. Project management and communication was bad, but everything else from sales, support, management response, after-sales service was good, hence a mixed bag experience for me. This company has superior knowledge and design/construction experience for infinity/perimeter overflow pools so if you're in the market for this type of pool, then they are worth looking into, and you put up with some pain for the end result!
June 20, 2018Last modified:June 20, 2018
Cyrus Tashakkori
Average rating: 5 out of 5 stars
Anthony & Sylvan was a great one-stop shop for design and construction of our pool. We did a lot of homework before going with A&S and really valued the fact that unlike other pool builders, these guys are big and can stand behind their warranties. The pool they helped us design was a fairly complex project and included numerous features including a built-in automatic cover, but they did a great job pulling it off. We've had it for 2 summers now and still get help from A&S' staff to answer questions or follow up on any issues. I don't think you'll find a better experience in Austin than with A&S.
June 20, 2018
Scott Miner
Average rating: 5 out of 5 stars
Awesome job on our pool - turned out better than expected! Good follow up and help with training after start-up. They've done pools for 2 other friends and a couple neighbors, all had similar great experiences!
June 20, 2018
Louise Snodgrass
Average rating: 5 out of 5 stars
I am very pleased with our beautiful pool!!! Dave, Chris, Joni and Bianca were very informative and attentive to our questions and concerns if any arose. The building process was completed in the projected time frame. Our yard had very little access space but Anthony & Sylvan made it happen without infringing on our neighbors property!!!! We had a wonderful experience in pool building and would highly recommend Anthony & Sylvan without hesitation.
May 17, 2018
Jenny Nolan
Average rating: 5 out of 5 stars
Dave was our design consultant and Tyson was our PM. Both were super easy to work with. Dave has a great eye and really knew how to use the slope in our yard. Tyson has been on top of every aspect of the build. He is very accessible and incredibly knowledgeable. We are very happy with our project and would use Dave, Tyson and Anthony & Sylvan Pools again!
April 16, 2018
mark gerding
Average rating: 5 out of 5 stars
good people, hard working group of people. They built us a great pool, after one year of service, still great.
April 14, 2018
I built my first pool with Anthony and Sylvan and loved it! So naturally when we moved to a new home and were in the market for another pool we called Anthony and Sylvan again. We worked with Dave Rothwell and he is nothing short of awesome! He designed us a beautiful pool and worked with us to balance budget with design without sacrificing our wants. Dave has a great eye for design and really does put his customers first. Anthony and Sylvan isn't in it for the quick sale, they are in it for the lifetime relationship. I can't state enough how pleasurable it is to work with such a customer focused company.
March 27, 2018
Nancy Duran
Average rating: 5 out of 5 stars
So happy with Anthony & Sylvan pools! Great price, quality and crew! We’ve received so many compliments already and the landscaping isn’t even complete, Imagine when it is. Can’t wait for Summer time!!!
March 9, 2018
Ray and Brian did a great job in providing us information on what pool to get and did great follow up. I recommend Anthony Sylvan.
March 6, 2018
Annette Whelehan
Average rating: 5 out of 5 stars
Anthony & Sylvan was a great company to work for. I love my pool and the beauty it brings. I would recommend them to anyone.
March 5, 2018
Rob Hargette
Average rating: 5 out of 5 stars
Wayne Ehret was great to work with on our pool construction! Always on time and very knowledgeable! After working in the construction field for 30 years everything went smooth! Highly recommend them for the job!
March 2, 2018
Marisa Fernandez
Average rating: 5 out of 5 stars
I strongly recommend Anthony & Sylvan Pools.
Everyone assigned to the project were very knowledgeable and professional in their respective areas.
Our Design consultant TJ Martin listened in detail what we wanted and through suggestions delivered a better fit for our needs without additional cost.
PM Tyson Felker was on top of the project the whole way ensuring each step met the highest quality.
Great Company, Awesome Team
February 26, 2018
Beth Leonard
Average rating: 5 out of 5 stars
Anthony & Sylvan (specifically Brian Syvrud and Wayne Ehert) did an incredible job on our pool. It was truly effortless for us. We picked our finishes and honestly had very little to do with the project after that. The completion date was exactly as estimated and the workmanship was wonderful. If we ever had any questions both Brian and Wayne were available immediately, even after the project was complete!
December 15, 2017
Kelly Linck
Average rating: 5 out of 5 stars
We met with 3 pool companies when we decided to put a pool in our backyard and in the end we decided to go with Anthony & Sylvan. Our sales rep Brian S made numerous trips to our house and patiently spent time with us to design the perfect pool for our backyard. From the point we decided to build with A&S, we were quoted 8-10 weeks. We broke ground on September 13th and exactly 8 weeks later our pool was finished. All of the contractors they used did a great job and the pool came out beautiful.
Patty, our scheduler, was constantly in contact with us to explain every step of the process.
Mike T, “Turbo”, our project manager, was absolutely incredible and did a great job being our advocate through this entire process. He was at our house multiple times each week, he regularly provided us with status updates, and stayed on top of any issues or questions we had. Everyone at A&S was helpful, and even the contractors that they used, but Mike was absolutely the rock when it came to this project.
We have just a few small items to check off on our final checklist, but out pool is complete and turned out beautiful. We’ve already enjoyed our hot tub, and are looking forward to using the pool next year! Very nice work by Anthony & Sylvan!
December 7, 2017
Started my pool build in May. Had s few glitches but that’s expected in Texas. I’d use Anthony Sylvan again. Pool school Matt is always available for questions.
December 5, 2017
Lee Yarbro
Average rating: 5 out of 5 stars
I had a little trouble in the beginning of the project communicating with staff(kept changing people), but once everyone was in place the team worked well together and was timely with scheduling and updates. The actual renovating was professional with high quality workmanship; it was checked many times,at all the different steps, with on-site inspections. Everyone I worked with was pleasant, available and supportive---throughly a good experience.
December 3, 2017
Mike McSweeney
Average rating: 5 out of 5 stars
A&S is the right company to trust with designing and building your pool. They are pros and their contractors are tremendous at what they do, very skilled, very efficient. The A&S staff from the Design Consultant to the Project Manager made this a great experience. They really do what they can to design/build you the pool of your dreams. Our completed pool was exactly what was drawn up in the early stages of the process. Have patience and if you can start your project early in the season. You are at the mercy of the weather so the project will experience some delays.
December 1, 2017
Tanya Becraft
Average rating: 5 out of 5 stars
Anthony & Sylvan Pools were very professional from the start to finish. The sales person Jim Rios did an excellent job designing our pool. After seeing the yard, he had great ideas on how to integrate the pool into our backyard. The foreman Jeremy was great, as were all of the workers. If there were any issues, they were resolved quickly. This is not the first pool we have built, but the first time we used Anthony & Sylvan. I recommend them to anyone who is thinking about building a pool We have a beautiful pool thanks to Anthony & Sylvan Pools.
November 30, 2017
Anthony-Sylvan took our 60 year old pool and made it great again. Their ideas of what could be done exceeded our expectations. Our grand children can now experience the fun their parents did.
November 30, 2017
ANTHONY BRUTICO
Average rating: 3 out of 5 stars
Pretty good overall is an accurate evaluation. My job was split over 2 years, tile and coping work in the Fall 2016 and then replastering pool in the Spring 2017. Each aspect of the job was done by a different crew so there were a lot of communication issues along the way that I felt could have been handled better. Work was often done in the rain and then had to be redone. For instance, some of the coping grout done in 2016 washed away because the job was done in the rain and it took until after the winter at the very end of the project in 2017, actually only when I refused to make the final payment, until that problem was addressed and corrected. The pool was also "prepped" in the rain so that had to be redone as well. I needed to have the pool light, which was broken, replaced and Sylvan was absolutely no help in helping me find a replacement light and install it. In fact, I had to find one online, myself, and then hire my own electrician to install it. This held up the project and instead of me being angry that Sylvan could provide a replacement light for their pool, your rep was angry with me that this was interfering with his schedule and he wanted me to wait until the job and the pool was filled with water to replace the light, which if you replaced the light, as I did, you could see how ridiculous and unrealistic this would have been. It just seemed as though it was more important that you keep on schedule than defer work until conditions were better, like no rain. But even though there were glitches along the way that were aggravating, the job turned out "pretty good overall."
November 30, 2017Last modified:November 30, 2017
Matt LaSarso
Average rating: 5 out of 5 stars
From start to finish a very professional group. Greg helped us design a pool that fit our needs and home. Rich was our project manager and so easy to work with, answered all our questions and calls. Final product was done faster than expected and looks great.
November 29, 2017
The pool turned out beautiful. Never had an issue reaching the Project Manager or any other party that had to be contacted regarding the project. Had some minor damage on patio which was addressed and repaired in very timely manner.
The project took longer than expected, but not by much and the was consistent contact from the Project Manner as well as an online link that could be used as well. The pool was completed just like the rendering that was provided by the sales consultant. All my contacts were great and always responded to my inquires. The process overall was very favorable and I would use them again as well as refer their services to my friends & family.
November 29, 2017
Gene Levengood
Average rating: 5 out of 5 stars
Anthony & Sylvan Pools did a very professional job for us and the entire experience went extremely well. There were no surprises and all workers were very polite and kept us informed with the whole project. We would highly recommend them to anyone interested.
November 29, 2017
Brad Bowers
Average rating: 5 out of 5 stars
Tyson and his crew went above and beyond. Our pool is beautiful. Everyone was very professional. I feel they were trying to save me money without cutting corners.
November 28, 2017
Ronald Crowell
Average rating: 5 out of 5 stars
These guys were great. Chris Jansen, our project manager, was on top of it, giving us the needed updates and communicating needed information as well a attending to any questions and concerns we had. Highly recommend this company and this team.
November 21, 2017
**UPDATE**
Although Anthony and Sylvan replied to my online reviews with "Thank you for making us aware of your concerns, we will be in contact with you soon". Of course the "Customer service Manager" from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and be on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement. I highly suggest not doing business with Anthony and Sylvan Pools. Don't let their sales pitches deceive you.
They constructed a 14-15k gallon gunite pool at my home.
*Please read this before signing a contract with Anthony & Sylvan Pools*
Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.
Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly. In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $1,000) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. I brought up my concern of the lighting placement at a very early stage and I was told by the project manager “I understand your concerns but light travels through water and you will not have any dark areas”. Fast forward to the completion of the pool, that was furthest from the truth.
Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear to make the sale.
Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design.
All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of. This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes. Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer.
I would not suggest doing business with Anthony and Sylvan.
November 17, 2017
Comment from Anthony & Sylvan Pools:
Hi Ryan,
Thank you again for bringing this to our attention through your many reviews. We're so sorry to that you've been unsatisfied with the light generated by your two pool lights and we remain committed to finding a positive resolution to your concerns. Per your request, we have presented four different options and we remain committed to scheduling any of these next steps, at your convenience. I'm always here if have you have any additional questions.
Very Sincerely,
Owen
Customer Care
Thank you again for bringing this to our attention through your many reviews. We're so sorry to that you've been unsatisfied with the light generated by your two pool lights and we remain committed to finding a positive resolution to your concerns. Per your request, we have presented four different options and we remain committed to scheduling any of these next steps, at your convenience. I'm always here if have you have any additional questions.
Very Sincerely,
Owen
Customer Care
Andrea Geisinger
Average rating: 5 out of 5 stars
Anthony & Sylvan was thorough, pressional and patient throughout the entire process. Every person I dealt with, at each stage, was knowledgeable and helpful. They make every effort to make sure you are happy. We are thrilled with our pool!
November 10, 2017
Reinhard Wolf
Average rating: 5 out of 5 stars
Anthony Sylvan designed and installed our pool. There end of the work was great. They were in constant contact with us even though we were out of the country through pictures, emails and calls. Everything came in at budget and as designed. Bob Mertel made himself available and even after the pool was finished has made several attempts to advise us on questions we came up with. I would not have a problem using them again.
Helpful hint for possible future clients. When deciding on the sleeves for the umbrellas, check the direction of the sun in your pool. Two out of our 3 were great and one is worthless.
October 5, 2017
Stacey Bently
Average rating: 5 out of 5 stars
Jomar tollinchi was amazing to work with. He went above and beyond and was the #1 reason we went with and would recommend Anthony sylvan. What an amazing worker!!
October 4, 2017
Lynette Ross
Average rating: 5 out of 5 stars
Our project manager Mike made sure our pool was completed in a timely manner and all of our needs were met.
September 29, 2017
Kate Evans
Average rating: 5 out of 5 stars
The salesman was wonderful. Our project manager was always available. We were able to add more design elements along the way, and still finish on time and on budget. Our expectations were definitely exceeded!
September 12, 2017
Marvin Smith
Average rating: 5 out of 5 stars
We love our finished product. The design is the major reason we went with Sylvan. They also provided us with very professional landscape and electrical providers. We would have them build us another pool!
August 24, 2017
Mary Ann Morgan
Average rating: 5 out of 5 stars
We actually hired Anthony & Sylvan because of TJ. We were lucky enough to get Dewaine for our project manager. They were both Great. Bianca is a star but she needs more help.
August 23, 2017
Faith MacPherson
Average rating: 5 out of 5 stars
Once we made the decision to build a pool we talked to a few other builders. However, as soon as we sat down with Anthony Sylvan we knew they would be building our pool. Daniel, our designer, really listened to what we wanted and with the exception of a few tweaks his first rendering was accepted. The build went very smooth and Don, our Project Manager kept us informed of what to expect. He also kept things moving and on track. After hearing so many horror stories about pool builds we were so impressed with how quickly and efficiently our pool was built - not to mention how beautiful it is!!
August 14, 2017
Very glad we went with Anthony & Sylvan Pools. From the start we were treated VERY well. From start to finish the company did everything as expected. Don Sabino was excellent in showing us his idea for our pool. The project supervisor Rich Norgans kept us informed on each section of the build. Very satisfied with this company and would recommend it anytime.
August 8, 2017Last modified:January 8, 2020
Albert Morales
Average rating: 5 out of 5 stars
This is the second pool that Anthony & Sylvan has built for our family. As any other families looking to build a pool, pricing is at the top of our list along with quality and job completion in a timely manner.
Not sure if I will ever have a third pool built but if I do, A&S will be my first and only choice.
Best Regards,
Albert Morales
August 8, 2017Last modified:August 8, 2017
Brian Berninger
Average rating: 5 out of 5 stars
Great experience from initial design until completion. Now enjoying a perfect setting.for the hot summer in Las Vegas. I couldn't be happier with the entire game xperience. I was skeptical after a prior installation when I lived in NY and the process was dreadful.
August 7, 2017
Tiffant Poindexter
Average rating: 5 out of 5 stars
Could not be more pleased with the all around service, professionalism, and craftsmanship that Anthony Sylvan has provided. Our Project Manager Dewaine Hill has gone above and beyond with helping us make our dream pool. All of their contractors have been hard working and have been on point with keeping to set schedules. This has been a dream of ours for a long time and we are so grateful that Anthony Sylvan has made it a reality. Again, another shout out to Dewaine our PM for his dedication and integrity.
August 7, 2017
Janine Kane
Average rating: 4 out of 5 stars
We contracted in June 2015 for the pool, to be completed by Memorial Day 2016.
While they laid out the pool in March and we were told 3 weeks to start, they actually didn't start until June. It has been delay after delay, excuse after excuse, and now we aren't even getting responses. And when it's brought up to the project manager, you get "I'm not responsible for scheduling" with a negative attitude.
As an FYI, when the sales guy tells you that all of the people working on your pool will be Anthony & Sylvan employees, it's a lie. The majority are sub-contractors.
Our pool deck was completed over 10 days ago. The initial sealing didn't stand up to the rain, it ended up leaving washed out white spots which looked horrible. The project manager said it looked normal, despite even the concrete guy saying it wasn't right. They came out a second time and it looked great....until it rained! How can you have a pool deck that gets ruined by water, it's a pool deck, it's supposed to be wet.
Our waterfall was supposed to be started after the pool deck was completed (despite the sealing repairs). It still hasn't started and the guy won't even respond to our emails.
We started out this year with our pool opening, which led to a bad pump motor, which was only 2 months of running time old. Anthony Sylvan were responsible for both the closing of the pool last year and the opening this year. This is important to note.
Fast forward a couple of months, things are looking good after the pool opening and the pump motor being replaced (except they kept calling to ask about serial numbers that they forgot to write down!)
Then we start seeing dripping from our heater (which the water goes through even if it's not on). We call and they come out after a few days to check it out.
Guess what, our heater was installed incorrectly! The plumbing was set up backwards and the many times a technician came out, they never noticed it (blatantly obvious because the pipes had WATER FLOW DIRECTION ARROWS.) So now the technician is saying he doesn't do warranty work and passes the buck down to the warranty department. He corrects the plumbing and leaves, which doesn't fix the problem.
Now the leaking is now a stream of water and the warranty department is scheduling us a week out. We start asking about getting an earlier appointment since now we have to babysit the pool since the water level keeps decreasing whenever the pump is running (so now we have to run a hose and babysit the pool). We get a "I'm working on it" and no response.
So now we have a pool that basically unusable because they won't take responsibility, they keep passing the buck to others. Clearly they don't back up their work and don't care that because of their incompetence, we don't have a pool we can use....in the middle of the summer....kind of the whole point of getting a pool.
In all our years of contracting with various experts in a variety of fields, we've never seen such a "pass the buck" attitude towards customers. We regret ever contracting with this company and it continues to add a level of frustration to our life for something that was meant to be an enjoyable gift to our family.
As an aside, the Lititz office called again tonight about their serial number. When told what was going on, they said "that's not my department" and hung up. Perfect example of the type of customer service you can expect.
August update: After Owen got involved, he was able to get everyone on board to resolve all of the issues. We were able to enjoy the remainder of the pool season.
July 11, 2017Last modified:December 10, 2017
Comment from Anthony & Sylvan Pools:
Hi Janine,
Thank you very much for bringing these concerns to our attention. I have spoken with your husband and I look forward to working with you both toward a positive resolution your concerns. Please give me a call directly, at your earliest convenience.
Very Sincerely,
Owen
Customer Care
Thank you very much for bringing these concerns to our attention. I have spoken with your husband and I look forward to working with you both toward a positive resolution your concerns. Please give me a call directly, at your earliest convenience.
Very Sincerely,
Owen
Customer Care
We had a great experience with the building of our pool. Any issues that arose they were quick to discuss and address. Our pool turned out great!
June 20, 2017Last modified:December 2, 2019
Nigel Baxter
Average rating: 5 out of 5 stars
Great attention to detail, project manager stayed close and informed us from start to finish, made himself available anytime, which was appreciated.
June 19, 2017
Kimberly Bathrick
Average rating: 5 out of 5 stars
We have had our pool for just over a year and we love it!!! We have never owned a pool and were not sure how to take care of a pool but it's been much easier than I expected! Our sales guy (Jason) listened to what we wanted at the very beginning and since he listened to our wants in this pool, we wouldn't change a thing! Patty our scheduler was amazing and became a friend in the process. They were professional and on top of everything the whole way through. We would use them again and again!!
June 13, 2017
Melanie Hanick
Average rating: 5 out of 5 stars
Angelo completed a big project putting in the iAqua and pool command board just recently. He was not only effective, but professional and courteous. He always goes the extra mile for us in making sure we understand how to use the computerized product. He even followed up with me this morning to make sure that I understood when a complication arose. Thanks Angelo and thanks Anthony & Sylvan!
June 3, 2017
Belinda Gonzales
Average rating: 5 out of 5 stars
Every issue that I've had come up with my pool I've had the most excellent customer service and Valerie has been sensational she's made sure maintenance has been completed in the timely manner and any minor repairs to the pool and deck have been done with no problems or questions asked. I would highly recommend Anthony & Sylvan pools... Happy customer Belinda Gonzales
June 2, 2017
Steve Erickson
Average rating: 5 out of 5 stars
I highly recommend Anthony & Sylvan Pools for your next pool project. Especially working with Dewaine, he is very professional and has a good eye for detail. He definitely knows his pools. This is my first pool and Dewaine has made it easy for me to understand the process. If I could give Anthony & Sylvan Pools more than 5 stars, I would.
June 2, 2017
George Schaeffer
Average rating: 5 out of 5 stars
We interviewed 3 different pool companies. We were very impressed with Anthony Sylvan Pool's (ASP) marketing person, Brian Montgomery. He listened to what we wanted in a swimming pool and was extremely helpful in working with us so that we could get what we wanted and still be in budget. When we decided on ASP, one of the other pool company's salesman told us that we wouldn't be pleased with ASP because they were a large company and we would experience being handed off to different contractors as we went through the construction process. Nothing could be further from the truth. Brian introduced us to our construction manager, Ray Kennedy. We were impressed with Brian, but Ray blew us away. He was with us throughout the entire construction process. He resolved the typical types of problems that arise during any construction with professionalism and kept on schedule. It was very apparenrt the subcontractors respected him and provided the quality of work Ray requested. This is the second pool I've had constructed. This is the first time I've used ASP. If I have another built it will be with ASP and I would schedule the construction such that Ray would do the construction management.
May 25, 2017
Amy Martin
Average rating: 5 out of 5 stars
We love our new pool! Anthony and Sylvan did a great job from the design to the dig to the swim! I would highly recommend them. :)
May 24, 2017
Great experience in building our pool with A&S. Our construction manager, Ray, was particularly helpful taking us through the process. Any questions we had or issues we raised were promptly addressed and we are enjoying our new pool very much
May 23, 2017
Darren Johnson
Average rating: 5 out of 5 stars
Just love having my very own backyard oasis. The entire family loves the pool. Summer time just got a lot better.
May 23, 2017
Heather Angel
Average rating: 5 out of 5 stars
Our whole experience with Anthony & Sylvan Pools has been amazing! Works fast, quick responses, professional! I would recommend them to anyone asking and have already! We love our pool! We have received so many compliments on our pool!! Thank you!
May 23, 2017
Pedro Perez
Average rating: 5 out of 5 stars
I am very happy that I selected Anthony Pools to build my new pool. This is my second time using them and I am not disappointed. Matt was great to work with and did a thorough job of training me on the new equipment. I certainly recommend Anthony pools if you are looking to build a pool.
May 22, 2017
Kevin Cubbin
Average rating: 5 out of 5 stars
We had a small area to work with and the yard had a significant slope. After inviting a few different builders out, the A&S design team came up with an amazing design that none of the other builders had thought of. The process went well and the team was there every step of the way. I would use them again without question! Couldn't be happier with the results.
May 15, 2017
William Troop
Average rating: 5 out of 5 stars
Great job in all respects. Service was completed in a timely manner. The service men were helpful and knowledgeable about the products and chemicals provided.
May 12, 2017
Heather Serrao
Average rating: 5 out of 5 stars
Everyone we have worked with on our project has been great!! From our sales consultant James, project manager Harold, the staff in the office... wonderful customer service!! I will highly recommend Anthony & Sylvan pools to everyone I know who wants a pool!
May 11, 2017
Anthony &Sylvan did a very good job Arron Sean and Matt where very good to work with they did a great .
May 11, 2017
Marsha Kuecker
Average rating: 5 out of 5 stars
I can't say enough great things about our experience with Anthony Sylvan Pools. From beginning to end, the process went smoothly and rather quickly. Dave Rothwell, our sales person, made sure that what I wanted in a pool became reality. He listened carefully and made suggestions that I would have never thought of. Even after our pool was designed, I had a few changes and he quickly dealt with those without any problems. After our contract signing we were introduced to Tyson Felker, our project manager. This guy is totally professional and was very thorough in explaining all phases of the build. Overall, I can say Tyson knows all the ins and outs of pool construction and any questions or concerns I had he answered quickly and took care of them immediately. It was also nice to be notified, by email, each and every time he had been to the job site for inspections (reports and pics included). I would definitely recommend Anthony Sylvan as your pool company and I would also choose Dave Rothwell and Tyson Felker, by name, to design and engineer you a perfect backyard oasis! Enough said...now let me go and enjoy my POOL!
May 9, 2017
Brian Speicher
Average rating: 5 out of 5 stars
My wife and I spent almost two years investigating various pool construction companies and doing our research. By far, Anthony & Sylvan Pools was the most reputable and reliable company within our geographical region. From design, to project management and construction, Anthony & Sylvan Pools exceeded our expectations! They were worth every dollar spent and we ended up with a high quality pool that was customized to our expectations and wishes! I seldom rate any company this high, as there is always room for improvement. However, our experience with Anthony & Sylvan Pools was exceptional!
May 3, 2017
Chris Parks
Average rating: 5 out of 5 stars
Very happy with our new pool! Anthony and Sylvan have been fantastic throughout the entire process. Would highly recommend them.
May 2, 2017
Yvonne Johnson
Average rating: 5 out of 5 stars
A million stars for Anthony Dumas and Tyson Felker. These two combined are absolutely amazing. From the initial design to the final construction, these two have been on top of everything. They have treated us like royalty and provided an outstanding product. Honestly, I think these two could build a successful pool company on their own because they are so amazing. I always tell my friends to ask for these two specifically.
April 26, 2017
William Anderson
Average rating: 5 out of 5 stars
I don't typically leave reviews but have to say that our experience with Anthony n Sylvan pools has been amazing. Rick Blatter our salesman and David Agular our pool foreman have been on top of everything. They have taken alot of time to answer every question and have went above and beyond on anything asked. The best part is I'm a shift worker so they even accommodate my sleep schedule so to not wake me when I work nights.
April 25, 2017
Anne Letherby
Average rating: 5 out of 5 stars
We had a wonderful experience with Anthony & Sylvan pools. Brian Syvrud worked with us to get the contemporary look we were looking for, including molded concrete coping. He helped us to keep within our budget and worked with our builder so that our pool was done at the same time as our house. We would highly recommend Anthony & Sylvan.
April 25, 2017
Beth Heinz
Average rating: 5 out of 5 stars
Anthony & Sylvan Pools did an outstanding job for us. Daniel Sabino created a great design for us and Donny Feathers the site supervisor was amazing! We are thrilled with the results...couldn't be happier!
April 20, 2017Last modified:April 20, 2017
Veronica Barsun
Average rating: 5 out of 5 stars
Chris Janssen came out today for an issue and was so super helpful and friendly. We love our pool. Thanks!
April 7, 2017
Matt did an excellent job in his instruction for pool school. He was thorough and answered all our questions. He was patient as we asked questions as well. He gave us his card and encouragements us to call anytime we had questions
April 7, 2017
shannon spencer
Average rating: 5 out of 5 stars
Anthony and Sylvan did an awesome job on our pool. Tyson - our project manager- really helped make everything easy. He had great communication with us and was quick to answer any questions that we had. I would recommend Anthony and Sylvan to friends and family.
November 28, 2016
Dave was great to work with and walked us through the process very thoughtfully. Unfortuantly, we didn't proceed because of a few life events. We look forward room working with Anthony and Sylvan the next time we need a pool.
November 23, 2016
Elizabeth Bohls
Average rating: 4 out of 5 stars
Anthony & Sylvan did a very thorough job evaluating our needs and building exactly what we asked for. We have a challenging yard with heavy side slope, heritage oak trees, an existing retaining wall, and overhead power lines. They took the time to make sure the best plan was in place before we started. They also were great at communicating throughout the process. Of course we hit snags along the way but they always came through with solutions and made sure we were happy. Dave, Colin, Bianca, Joni, and all the crew members were fantastic!
November 17, 2016
Overall we are very satisfied with the end results of our pool and equipment. There were some challenges along the way and A&S came thru in the end. We have had a couple of small issues/warranty items and A&S warranty group has been great and prompt with getting them fixed.
October 11, 2016
I had A&S design/build my pool in 2014. Have never been anything but happy with their service visits. On this occasion, my main pump suddenly died, and of course that is something that cannot be left to linger as algae and other nasties grow very quickly. They managed to find a team to come out the very next day, and, although they had been delayed by previous jobs, Etienne and his helper showed up around 6 pm and worked late into the evening, after dark, until the job was complete. Replaced the pump, plus a gas heater control panel that had been acting up, and a couple of other minor maintenance issues. All under warranty, and a courteous "Thank you" from Etienne and his helper was the extent of the paperwork/interface. Bottom line: you can probably go cheaper with a pool company, but consider the long term costs of your decision. I'm very happy I chose Anthony & Sylvan.
September 29, 2016
I couldn't be more pleased with our decision to have Anthony & Sylvan Pools build our pool. It's a stressful, expensive process and they made every step of the way painless and easy. The big key was their excellent communication skills and always keeping us informed of what's coming next. Their product is beautiful and we will be enjoying this pool for years to come. Thank you to the great team we worked with!
September 29, 2016
Repaired leak from the spa & removed rust stain where leak was entering the pool. Jomar was very knowledgeable, prompt & friendly.
September 27, 2016
Our pool is 17 years old and several tiles were coming off, plus the plaster was very rough in places, especially the spa. Anthony & Sylvan installed the pool initially, so I called to get an estimate for a renovation. Tom O'Brien came out and after a thorough inspection, discussed the options for a renovation and the pros/cons of different tiles and finishes. I was very impressed by his thorough knowledge and experience. After the contract was signed, I was contacted by Melissa who scheduled the various aspects of the project. Each step was accomplished in one day or less and each crew left the pool area clean and ready for the next step. A total of 6 days (including a weekend) elapsed from the time the demo. team came until I was re-filling the pool after the plastering crew finished. The work was very professionally done and the pool is beautiful with the gleaming new tiles, coping, and brilliant white plaster. A job very well and professionally done!
September 14, 2016
I had already been in contact with and gotten bids from more than 6 or so other companies, all of whom had come out. Then I ran across the name Anthony & Sylvan. I didn't know anything about this company, but on the internet, I sent them, "If you are interested, give me a call". They called several times, but I wasn't going to have them come out because I've already decided on the company. However, one Saturday, my cellphone rang, and it was Anthony & Sylvan. They asked if they can come on Sunday and talk to me, and I couldn't think of a way of getting out of it, so I said they could. I liked the person who came and scooped out the premises. I also liked the contractor that was on top of all the building of pools in the area. Both fellows won me over.
I had lots of interactions. Sometimes they were a little slow in getting back to me, but I was hitting them at a busy building season. The scheduling was rarely on target, but I don't blame that on them as we had weather interruptions too. Other than that, everybody was in the same ballpark. My pool is a 23 k gal free-form with a spa. I had already drawn out on paper what I wanted. They worked back and forth with me several times until we got the shape, depth and price where I wanted it. I like the pool's size, shape, and flagstone coping. I also like how it draws the family together. Everybody comes over, and it's sort of the central gathering point. When I finally finish my dexking, waterfall grotto & slide, it will be awesome.
September 9, 2016
alexhassinger
Average rating: 5 out of 5 stars
Anthony & Sylvan designed and constructed the pool we had always dreamed of. Both the design and construction teams were incredible, and they were very patient with us through every process, as this as our first pool. We could not have been more happy with how our pool turned out and were at ease with the entire process thanks to Jason(Designer) and Jeff(Construction Manager).
September 7, 2016
bigdailey01
Average rating: 5 out of 5 stars
The Anthony & Sylvan team has been accommodating and I would recommend them to other people. Anything I asked, they came and took care of it. So far, I don't have any issues with my new, 500 square feet, free-form pool with a spa. I like its waterfall, colors, lights and the spa
September 4, 2016
I would like to thank Anthony Sylvan pools for giving my first pool and spa. My family is very happy , I shopped around for pool best pool builders in las Vegas, there were a lot of builders and saw awesome reviews about Anthony Sylvan pools, I had a couple of estimates from other pool builder's already but was thinking who would be there when I need them.. I called Don Sabino who was my pool designer, he came over on the same day and measured my yard and that same afternoon he had already had my pool design ready. If you tell Don Sabino what you want in your yard he will make it happen. So out of the four companies I decided to go with Anthony Sylvan because of all the great things, I heard about them some people say stuff but never that I had any problems during my pool adventure. Don Sabino would answer and return my calls if I had questions about the pool even after hours now that's awesome costumer service, I would also like to thank there project manager Skye Ducreay for a awesome experience he got my pool done in 5weeks from start to finish, if you had any problems with the pool building process he will take care of it right away with no issues.. I noticed my other neighborhood that went with other pool company that started their pool a week after me and still not done,I was like my pool has water already in it. At the end I was very happy with my decision with no regrets because if I didn't my family wouldn't have the best summer. Thank you Anthony Sylvan and special thanks to Don Sabino, and Skye Ducreay team las Vegas..
August 23, 2016
smjmcgarvey
Average rating: 5 out of 5 stars
I can only say that Hart was exceptional in this project and the pool turned out to be brand new!! Extremely satisfied!
August 21, 2016
Yolanda Cruz
Average rating: 5 out of 5 stars
I've had my pool with Anthony & Sylvan for maybe 10 years. I wanted to add some renovations and I wanted to go with a professional company that I knew I could trust. We were retiling the pool and Dave provided us with the choices and samples. We took them home and sometime that week, we decided to move forward. Dave came to our house sometime in the evening to complete the contract. He was extremely flexible from that perspective. He also was a good contact person to have - very attentive and supported me along the way. If I called him, he followed up. When I was waiting for the first day of the project to occur and it didn't happen as I had expected, he followed up with the scheduler and everything was straightened out. The tiles prior to what we have now were getting loose and starting to move apart, so knowing that the pool now is in good order gives me a lot of confidence to invite family and friends over.
August 19, 2016
Heather Anderson
Average rating: 5 out of 5 stars
We love love love our pool and wouldn't go with any other company. We looked at several local companies and decided to go with Anthony & Sylvan in Austin. From Aaron designing our pool with exactly what I want and working with my budget, to Tyson being the PM and making sure every step was done correctly and to our satisfaction. It was completed in a timely manner, about 8 weeks because of lots of rain. Even after the pool was complete they still answer questions about the pool we may have. Customer satisfaction is a high priority.
On another note, our neighbors went with a different company and spent more money, took 8 months and their pool still isn't done.
August 17, 2016
We had a great experience with Anthony and Sylvan and have already recommended them to 4 friends. Our project manager, Wayne, was very professional, knowledgeable, timely, and answered all of our questions and did multiple on site inspections every week during the process, sometimes twice a day. He provided pictures of our progress and kept us up to date with the entire process. Now that our pool is completed, he has gone above and beyond to still answer any questions that have come up...this is our first pool so we are still learning! I give Wayne and Brian, our sales rep, a 5/5 ! Great job!!
July 21, 2016
Anthony & Sylvan is one of the three major pool builders in the area. We looked into them since they're the better-known pool people and a fellow I work with spoke very highly of them. Dave, our designer, did a great job listening to us. Our pool is little bit lower than our existing patio and we surrounded it with another patio area. Our budget didn’t allow the fancy waterfalls and such but Dave our A & S designer suggested other water features which fit our budget.
We had some ups and downs during the building process. Never having a pool before, we didn’t know what to expect. But everyone was extremely polite and very responsive. The bottom line is Anthony & Sylvan stood by everything. Every problem we had may have taken an email and / or a phone call but they came through on all their commitments so far. Whenever we had a situation, they dealt with it head-on, whether it was one of the subcontractors or issues with the city. Discussions were easy with our PM Colin.
We enjoy all the aspects of the pool. We have a shallower end going to the deep end, built-in chairs and a couple of curves. It has more features than we thought about. It’s been only about three months and maintenance has not been an issue. We use the pool a lot with the kids and grandkids. My wife and I go out there after work sometimes to relax, get some peace and quiet, and have nice conversations without all the distractions of the house, with the phones, cell phones, computers, TVs, etc. It’s also a way to have fun with people in the summer. I’m looking forward to using the spa in the cooler weather. We debated about it 'cause we didn’t know if we’d really use it. I never liked spas and it bothered me, but having our own and knowing everything about it has been very enjoyable. We’re very satisfied.
July 18, 2016
Peter Horvat
Average rating: 5 out of 5 stars
We just bought a new house and I can't describe the difference between the problems that I had with the house compared with absolutely no problems with the building of the pool. I dealt with Dan, the salesperson, and Skey, the project manager. I like everything about our pool. It also has a spa. We are a retired couple and the pool is essential for us for exercise. Las Vegas is really hot so it's a way to cool off and also entertain friends and neighbors.
July 18, 2016
My wife has been talking about getting a pool for years. Her parents have an Anthony & Sylvan pool back when she was a kid and the pool is about 50 years old right now and it’s held up remarkably over the years. So when she said that she wanted a pool, she said to make sure we get an Anthony & Sylvan. So that’s what we did.
The experience was good from start to finish. From the salesman to the installation and dealing with the project manager Jessie, they were on top of their game and did what they had to do. The subcontractors used were all topnotch. We love the whole pool - the quality, workmanship, and the design. We put it for all our nine grandkids and they come down on the weekends and go in the pool.
July 18, 2016
Dan Haines
Average rating: 5 out of 5 stars
We could not be more pleased with the team at Anthony & Sylvan.
Dave Rothwell made sense of our tough background elevations. He provided expert insight, guidance and advice. We were really stressed coming into the relationship because we had no idea what we were getting in to. Dave quickly set us as ease. We really appreciated his straight-forward approach and never felt like we were being squeezed for more money or talked into anything we didn't want. When we had questions he responded immediately and went out of his way to make sure we would be happy with our pool. We can't say enough great things about Dave.
Colin & Tyson are equally as impressive. They are incredibly polite, service-oriented and most importantly, knowledgable. Our backyard was tricky and we had a tight space and needed to be respectful of our neighbors. They handled the whole situation expertly. Our project was plagued by rain but every day there was an opportunity to work, they had crews out there. We're so thankful that the project was completed in a timely manner despite some significant weather set-backs. We owe that to Colin, Tyson and their crews.
We are doing an interior remodel simultaneously which has not gone smoothly and we can't express enough how great it was to work with a company that follows through on their commitments and stands behind their work. When issues came up, they handled them quickly and with our customer experience in mind.
We heard horror stories about pool builders and we are thrilled that we encountered none of those issues. We could not be happier with the process or the outcome.
July 15, 2016Last modified:July 15, 2016
Maria Johnson
Average rating: 5 out of 5 stars
We are thrilled with our pool and the process with Anthony Sylvan. From our pool designer to our final inspection and pool school, they did their best at following our vision and making us feel comfortable through the project. Thank you!
July 12, 2016
lori_mcgowan76
Average rating: 5 out of 5 stars
Anthony and Sylvan were great! Brian our sales guy knew what we wanted and helped us figure out how to make it happen. Wayne built our pool and was way ahead of schedule. Justin helped us with pool school and was very patient with us, a couple of slow learners. Everything went smoothly. A couple of items that needed taking care of and they were very responsive. As a realtor, I have lots of clients interested in putting in a pool. I have no hesitation in recommending Anthony Sylvan to all my clients. Lori McGowan.
July 12, 2016
We lived in another town and we came to this house on the weekends until I retired. I would drive by Anthony & Sylvan Pools on the way to my house and so I pulled in and talked to them. After that, I did some research on the internet. It said it was a big company and had a lot of good reviews so I chose them. Joe, our salesperson, did a very good job of working and sitting with us and planning out what we wanted – to have a large deck. Our backyard’s sloped a lot, we have to go down from our porch at about eight steps. Most of the pool is above the ground and it had to be like that because we’re on a hill. Then Jeff was very good about calling and when we had a concern, I'd just call him on his cell phone. He was very cordial and he visited when he was here. Tina, who was in the office was helpful as well. She sends us updates and emails and I usually knew what was going on.
July 6, 2016
bryanmandel
Average rating: 5 out of 5 stars
Great service team that came to the rescue when needed! My Jamdy computer failed and they came out while awaiting a replacement to rewire my pump so it could run until the replacement board arrived and was installed.
June 30, 2016
CJ Cain
Average rating: 5 out of 5 stars
We had been through about six other pool companies that were either too high or low and were scumbags. A co-worker of my wife told us to give Anthony & Sylvan a call. They’re a big pool company and we didn’t want to be treated like a number so we didn’t look at them first. But once we met the salesperson, we realized that he was professional and had a lot of experience. We liked what he had to say and the pricing was reasonable, so we went with them. The sales guy was excellent and when he finished his thing, he was out there to lay out the pool and handed us off to the project manager. He still followed up and was available to answer questions.
The project manager and scheduling team interacted with us constantly. The project manager would come by and do site inspections and would let me know when he was coming. The scheduling team would let me know usually the day or a couple of days before when the crew would be coming to do their thing, how long it would be, what to expect, what I should look for, or any issues. They were able to answer any concerns I had right off the bat. The project manager worked in tandem with the scheduler and met me after if I had questions.
The communication was very fluid. I definitely could tell that they do this a lot and that they run into the same questions, issues and concerns because they knew exactly how to handle them. I never had to wait for an answer nor had to sit and wonder for a week if something was going to happen or not. They’re very good at hospitality and making me comfortable with the process. I still text the project manager to ask him questions about chemical levels and about things that I should do.
My sidewalk got broken because they rolled over it with a machine. Typically, it’s in the contract that they don’t normally fix that. But given the circumstances, Anthony & Sylvan said it wasn't a problem and covered it. They did exactly what they said they would do and I have a brand new sidewalk. Everybody makes mistakes but they made sure that everything was cool. They’re great people and super professional. After they got paid, they still respond and take care of me. Their service department is great. The guys who showed me how to use the pool were awesome. They have a really well-oiled machine.
We got a free-form pool, about 17,000 gallons salt system. It's got regular coping and regular white plaster tile concrete on the inside. It has a waterfall, three-foot sheer descent. It also has a variable speed pump, filter, and two really nice Hayward LED lights that have the color changing deal. There are seven different programs we can run - Fourth of July with red, white and blue, Mardi Gras, Voodoo Lounge and Tranquility where it has blues and purples and everything slowly fades in and out and changes colors. We really enjoy it. The pool has no heater yet but we'll do it later.
The design is really what sets it off. When people come in our backyard, they’re blown away. We have a smaller yard but the guys from Anthony & Sylvan did a nice job in fitting it into the available space. We wanted it to be real curvy and they were able to do that for us. What I like is I don’t have to leave my backyard to have a good time. I’m a sales guy and am on the road all week. I don’t want to do anything but sit back and just relax all weekend long. We did that this past weekend.
June 27, 2016
I heard about Anthony & Sylvan through basic advertising through the internet when I started doing research for pool companies in my area. I’m in Houston so there’s a lot of local pool companies around town. Based off everything I researched on Anthony & Sylvan, I felt very comfortable with the products that I was gonna get, the warranty that came with it and how they were gonna do the project. We got our pool built in October, and by far the spa and how quickly it heats up is the best feature. It takes less than 20 minutes to get to full speed so it’s outstanding.
I had three individuals from Anthony & Sylvan that were key to the success of this project. Number 1 was Jay, the designer and project lead. He came in, made us feel extremely comfortable with the process and explained the full process and what to expect, even the things that you don’t think about and most companies don’t want to tell their customers. He was very free and transparent with us. He did an outstanding job with bringing the designs to the house. You don’t have to go travel around town to get pitched an idea. At our kitchen table, he was able to tweak it however we wanted it at that time.
After the project was designed and everything was signed off, it was transitioned over to the project management guy from Anthony & Sylvan that showed up with all the designs, and he worked very well with Jay to lay out the pool and get the project ticked off. And what really held everything together was the scheduler. She was very, very available and flexible with all of our requests and needs and definitely very customer service-oriented.
I’m looking forward to not having to leave my yard. I have a resort-like atmosphere in my backyard now and my backyard is actually usable with the Anthony & Sylvan pool versus the Houston heat and humidity. It’s almost a pain to go down when you’re in the neighborhood pool when it’s a couple of miles down the road. It’s very, very easy to get outside and take a dip, bringing friends over and enjoying the backyard with just the ambiance of a tropical feel.
June 24, 2016
Anthony & Sylvan resurfaced and re-tiled my pool. The crew was here every morning promptly. Nick and Sue have called regularly to check on the progress and to ask about my satisfaction with the work. If I had questions or concerns I received help right away. I would recommend this company.
June 23, 2016
Pool was finished faster than we were told which is great. We are already using the pool.Skye Ducray was great, answered all questions and coordinated all work in excellent time.
There were some hiccups in the beginning - with the design consultant ( measurements and feedback ) but at the end pool is beautiful and we are very pleased with the result.We do recommend this company.
June 15, 2016
After a horrible renovation in May 2015, the work was done again in September. Upon opening in May of 2016 Anthony & Sylvan had promised to replace the salt for the pool, as well as some gift cards to replace the chemicals that went down the drain when we drained the pool for the re-renovation. After threatening a lawsuit for damages, Anthony & Sylvan made good on their promise of salt. That is where the 4 star rating comes in to play. They sent Tom from the Manaplan store who delivered the salt and spent a lot of time teaching me how to work the new system. He was knowledgeable, clear, and conscientious. He also did a fine job digging up the concrete left in the lawn by the pool crew. Had they sent him to us initially it would have saved a lot of aggravation. I'm still waiting for my gift cards but the service I received this time was excellent.
June 13, 2016
jonathan_yokley
Average rating: 5 out of 5 stars
Anthony & Sylvan was a referral from a neighbor, a friend. It was a combination of the salesperson, the designer and the price as well that led us to get a free-form pool from them. I like the design, the tranquility of the sound of the waterfall and the very nice size because it's a large pool. The project manager was very proactive, took time to address any of our concerns and handled any problems that came about. The number one thing I enjoy about the pool is watching the kids and their friends swimming and playing.
June 13, 2016
I live just south of Houston and there are a lot of contractors. If I go and research a contractor, I find that a lot of them are very unstable. So it was a good reason to choose Anthony & Sylvan. My wife really wanted a pool for a long time, and she had it built. We had it done over this winter and she handled all the details with Anthony & Sylvan pretty much herself. I've been working out of the country, and she kept me well-updated.
Anthony & Sylvan was on time and there was no outstanding problem with them. Anytime there was a little bit of issue about one of the contractors not showing up exactly as earlier as possible as we wanted to, had a little bit of prodding with the project manager and they were on time and doing their stuff. So we were happy with his performance. I'd recommend Anthony & Sylvan.
June 13, 2016
I had a pool at my previous home and when I moved, I automatically knew that I was going to put in an in-ground pool this time. We went a little back and forth with Anthony & Sylvan on the positioning of our pool, but once we got it down to the length that we wanted, they started the construction and it was great. It couldn't have been any easier once we got to that point. I loved our project manager. He was awesome and really good at his job. When I would text him, he would promptly get back to me. He made sure any little concern I had was quickly answered and resolved.
Our pool is beautiful. The pool that I had before wasn't long enough, like a couple of strokes was all I could do. Now I can actually swim and I'm putting in some laps. The one thing that I really like the most is the new chlorine system that Anthony & Sylvan put in for me which makes the water much better and softer, so it doesn't have the chlorine smell.
June 11, 2016
fwiggins21
Average rating: 5 out of 5 stars
We've been wanting to have a pool for two years, so we solicited drawings from seven different pool companies including Anthony & Sylvan where my wife's co-worker had a very pleasant experience with. I had a vision in mind of what I wanted, and Phil, the designer from Anthony & Sylvan, was the only one that really took it to heart and actually drew the design of what I wanted. He did a phenomenal job doing the plan and rendering for me, and he didn’t try to upsell me. In fact, that was probably what led me to Anthony & Sylvan. Our project manager, Joe, was extremely good. He was very attentive to any needs and kept me very well-informed throughout the entire construction project.
Now, our home is on a hill so it slants downward, and they were able to build a rectangular pool at the bottom and then a three-feet raised deck, where the spa is, and then another 30 inches with another level. I like everything about our pool. I like being able to jump in it. I like the aesthetic value of it and having a pool increases my home value. With our new pool, I enjoy utilizing the outdoor space that I have and spending more time at home instead of going to water parks or other people’s homes to swim. It was a very pleasant experience overall.
June 11, 2016
We lived in Idaho before so there really wasn't a need for a pool there. Then we moved to Las Vegas last year, built a house, and our builder recommended Anthony & Sylvan Pools, so we had them construct our pool. My project manager was amazing. He sent me texts every day, updating on what had happened with the pool, so we always knew what was going on. Our pool is free form and has a spa, which is my favorite feature. When it gets super hot, it's nice to be able to go out there and cool off.
June 10, 2016
Just want to say I received the best service ever getting my heater repaired from Valerie Smith! She was very prompt on helping me and kept me informed every day! She went above and beyond my expectations by far! Why I have recommended A&S to all my friends!
June 10, 2016
pattystighe
Average rating: 5 out of 5 stars
My wife had wanted a pool for a while and a friend of ours told us about Anthony & Sylvan. We got a regular pool that’s 18 by 32. The project manager and scheduling team were great. They did a good job, are available all the time, and were there all the time. Also, the crews that performed the work cleaned up after themselves which was a huge plus for us!
June 10, 2016
hollyridgedevelopment
Average rating: 5 out of 5 stars
My wife talked me into getting a pool and when I did a research, a lot of pool companies haven't been around long except for Anthony & Sylvan. We had them install a free-form pool that does not have a spa at the end of last summer. I've only gone swimming twice but summer is getting close now and we're excited about the pool. It's beautiful.
I'm a real estate developer who deals with many contractors on a daily basis and it's rare that a contractor does what they say they're going to do. My contract manager and all of the different sub-contractors did exactly what they said they were gonna do and built the pool in the timeframe they said they would. There also were absolutely no extras which was delightful. I look forward to spending time with my family around the pool - maybe my kids and grandkids will come over and we'll go hang
June 10, 2016
dhoustonaustin
Average rating: 5 out of 5 stars
TJ Martin with Anthony & Sylvan Pools has become my best pool friend! He is always available to answer my questions, provides great advice that works, and has helped save me money in caring for my pool. He has a lot of experience and great ideas about pool design! I highly recommend working with him at Anthony & Sylvan Pools!
June 9, 2016
I am very impressed with Tyson, our project manager, on the progress of building our pool. He gives honest information and stays on top of details.
June 7, 2016
My hayward pump burnt out unexpectedly . I called anthony sylvan at 8:30 in the morning. They had a crew there by 10:00 . The guys installed a new pump& motor & were done in about 1 hour . Outstanding!!! Clean prompt & very professional. I couldn't ask for anything better than that. By the way it was a couple of days before Memorial Day weekend. What a total save. Thank you very much to ashley , mike s. & billy . B . I totally recommend there services smooth easy & hassle free. Thanks again guys. See you in the fall!
May 25, 2016
Both Jeff and Jason were very professional . They both had great ideas and work ethic and I couldn't be happier with their job on my great pool. I would not hesitate to recommend them to anyone. The contractors that worked on the pool all were also tremendous.
May 13, 2016
chasfarrell
Average rating: 5 out of 5 stars
Purchased pool in 2006 and Anthony Sylvan did an outstanding job in planning, job construction and design on our pool. The site manager was terrific and the job was completed on time.
Anthony Sylvan has opened and closed our pool every year since installed . They have an excellent crew from client service, making appointments to on site work. They are professional and we have had the same staff member, Ben involved in the opening and closing. He knows his job!
May 11, 2016
A&S service and showroom staff are AWESOME. We've had nothing but great experiences with them. Vince has been opening and closing our pool for over a decade and without exeption has been professional, respectful and careful with our property, pool and equipment. I would highly reccomend the Lancaster Pa team to anyone!!
May 7, 2016
We recently went with Anthony and Sylvan to put in a heated in-ground gunite pool with raised spa/hot tub. They did a great job! The pool is amazing and we couldn't be happier. Jobs like these are not easy to do - a lot can go wrong - and making sure you pick the right company is the biggest key to success. The team and Anthony and Sylvan really know what they're doing - the price was reasonable and everyone was very professional. Glad we chose A&S to do our pool.
May 2, 2016
VICENT CAME TO REPLACED A PART FOR OUR POOL HEATER THAT WAS ON BACK ORDER FROM A PREVIOUS SERVICE CALL.
HE REPLACED AN O'RING ON A UNIT THAT WAS LEAKING.
HE MEASURED OUR POOL AND SPA FOR A NEW COVER FOR EACH. HE TOOK THE OLD COVERS WITH HIM TO SENT THEM BACK TO THE MANUFACTURE TO VERIFY THE DIMENSIONS
WE HAVE AN ISSUE WITH A WATER LEAK WITHIN THE POOL AND SPA AREA AND ARE TRYING TO DETERMINE THE LOCATION AND HE VERIFIED WE WERE DOING THE CORRECT STEPS IN TRYING TO SOLVE THE ISSUE.
VINCENT DEPAUL HAS BEEN SERVICING OUR POOL FOR MANY YEARS AND IS VERY HELPFUL AND KNOWLEDGEABLE
April 30, 2016
korenfused
Average rating: 4 out of 5 stars
All personnel from anthony sylvan were polite professional very knowledgeable from estimate to installation. My pool cover looks and fits great thank you
April 29, 2016
The men who opened our pool this year were very friendly and respectful. They explained everything they were doing and answered all my questions.
I was very happy with the service.
April 28, 2016
Working with Anthony and Sylvan surpassed our expectations. Everybody involved in the process was extremely professional and knowledgable. Our head contractor, Trevor, kept in constant contact with us throughout the project and was very helpful through every step of the building. The final outcome is beautiful!!
April 22, 2016
Anthony and Sylvan built our pool three years ago. The staff has been incredibly helpful, always comes when they are scheduled and do a great job overall.
I would highly recommend them if you are considering building a pool!
April 22, 2016
I had Anthony & Sylvan open my pool. On time and excellent service. Remembered to replace part noted in closing paperwork. Technician took the time to example pool operations. Would recommend Anthony & Sylvan to anyone.
April 18, 2016
We already left a 5 star pool company build review, but since then we had 2 small warranty repairs and John Myer, the warranty manager, came out quickly and fixed them perfectly! Couldn't be happier with Anthony and Sylvan.
Mark D. In Houston.
April 14, 2016Last modified:April 21, 2016
Very good customer service. Friendly, helpful, and knowledgable. Respectful and always responsive. They opened our pool quickly. Anthony & Sylvan was very helpful in building our pool and setting up our salt system.
April 5, 2016
bob_titus74
Average rating: 5 out of 5 stars
Our LED light recently stopped working. I reached out to Valerie at Anthony Sylvan and she connected me with John Meyer. John made immediate contact with me and then stopped out to evaluate the LED light. He confirmed it needed to be replaced, scheduled a date with me, and completed the work today.
John was excellent to work with. He kept in constant communication, followed through with what he said he would do, and overall is a good person that I trust.
I rarely complete surveys, but in this case I wanted to share a great experience I had with John Meyer. He exceeded my expectations and took care of the customer. I would recommend Anthony Sylvan to my friends because of John Meyer.
April 1, 2016
We hired Anthony & Sylvan Pools to build our new pool, 16X36. From the beginning they were very professional, detailed and prompt. During the design phase they were very flexible and they accommodated us every time we wanted to make a change. From design to completion everything went very well. Mike, the sales person and Jeremy, the project manager were very involved in our project, they made sure everything went by the plan and that everything was performed to our liking. They have done an outstanding job in making sure we are very happy. They delivered a great pool. It's been a pleasure working with Anthony & Sylvan Pools and we recommend them to anybody that is looking for a hassle free experience.
March 31, 2016Last modified:July 30, 2016
Marina Skorupski
Average rating: 4 out of 5 stars
We decided to go with A&S pools and could not be happier. Today we finished the plaster and our pool looks amazing! Jomar, our PM was always helpful.
March 17, 2016
From start to finish the process was extremely well organized and efficient. Don Sabino helped us design our pool with some excellent suggestions that come from years of experience. Our Project Supervisor Skye DuCreay kept us informed of every aspect of the construction and was always available to answer any concerns that we had, and also was able to provide some valuable input in the planning and construction that best suit are needs. The workers that would do the work were all professional and respectful of our property, doing first rate work, and always cleaning up after. I would highly recommend Sylvan Pools to my friends and anyone who will ask.
March 11, 2016
We just signed the papers for our new pool and can't wait to be swimming this summer. Aaron Dumas is FANTASTIC. I started the process a year ago with preliminary research - Aaron patiently explained the entire process and what to look for when doing my research. I received proposals from 4 other companies and Aaron was the best - most responsive - by far. He really took time to understand what we wanted and came up with a plan that is so perfect it takes my breath away. Obviously we are still early in the process but I have every confidence Aaron will ensure our dream is a reality. If you are looking to build a backyard oasis, start here.
March 11, 2016
As stated in earlier review, Anthony / Sylvan Charlotte, NC is what you expect a professional pool builder to be. This office excelled in the most important area's for me.
1.Respect 2. Communication 3. Product
This is our 3rd pool construction. We are well aware of what can happen. Problems happen. It is how you communicate with the customer and how you solve the issues that are the mark of a great team. This office does it the best we have experienced. Well done.
March 5, 2016
melanie_holwell2
Average rating: 4 out of 5 stars
They completed a very professional job last year. Jomar was our project manager and he was always very professional and helpful.
March 2, 2016
Ryan Morford
Average rating: 5 out of 5 stars
After reviewing many companies and meetings, Anthony & Sylvan was the clear pick for our pool project. From design to finish, they were great to work with. They constantly kept us informed and quickly answer our questions throughout the project. I would highly recommend them as they really do a first class pool. We absolutely love our backyard oasis thanks to Tim and Wayne.
March 1, 2016
I would highly recommend Anthony & Sylvan. I love my pool. All of the staff did whatever needed to provide me with a quality end product and on time. I am a difficult customer and often demanding. They professionally worked with me to satisfy all my concerns. From Jason my salesman ( who did not try to SELL me a pool, rather guide me) to Wayne, Patty and Kevin everyone was great. I had intended to call another company and it was actually a "mistake" that I got to A&S. It was more of a blessing as I have heard nothing but nightmare stories from people who chose another pool company over A&S . They thought they were getting a better deal and learned later that there was in fact no savings rather costly headaches. Contact my sales person if you want to stop over and see my pool.
March 1, 2016
The pool itself turned out beautiful. The salesman who came to our home was named Pete. He was incredible and answered all of our questions. He was incredibly helpful and made the plans easy. The project manager was also fantastic and very professional.
Then the work began... And our project manager left for another company. The new guy was non existent and did not want to honor any of the things that had been originally agreed upon.
If you are going to use this company be home for every single step of the process. They do not pay attention to detail and the concrete company was awful. The filter is on a mound of dirt 18 inches above the level of the pool deck and is an eye sore. The concrete company refused to start without us paying an extra $375 out of pocket and the step from my patio to the pool needed to be jack hammered out a day later and redone when it had a one inch pitch difference from
one side to the other.
We look forward to opening the pool and I don't know that anyone else will notice the filter issue. I just hope they get a new concrete crew to save headaches for other customers.
February 28, 2016
Julie Daswani Dargani
Average rating: 4 out of 5 stars
This was our first residential pool build and it was a learning curve from the get go. It's a very messy process where nothing is really owned by the pool contractor. They have to outsource everything so they are really there to coordinate and subcontract everything. You are best served to thoroughly interview and ask for the project manager, not just the sales person. The person that made this process easier on us and for us was Patty. She's great and made sure to follow through on everything. She was better than our project manager and I think her title is "scheduler". If it weren't for Patty, we would have been lost. After it all though, I must say being a pool owner is like owning your own piece of paradise. We love our new backyard.
February 24, 2016Last modified:February 24, 2016
daniellemead
Average rating: 5 out of 5 stars
Anthony & Sylvan Pools did a great designing and installing our pool. We interviewed several companies before selecting Anthony & Sylvan. The other companies did not seem as professional or equipped to design not only our pool but surrounding areas. In the end we are most pleased that we selected Anthony & Sylvan. The pool is beautiful and the customer support made the process so enjoyable.
February 21, 2016
Complete I ground pool installation. We were very pleased with the one on one attention we received from initial contact to final completion. Very professional and attentive to our needs. We interviewed several pool builders before choosing Anthony sylvan. They were not the cheapest but their attention to detail and lifetime warrantee is what sold us.
February 20, 2016
lifestoryfilmsnabice
Average rating: 5 out of 5 stars
As with any complex in-ground pool installation, there will be unanticipated hiccups. What is great about Sylvan Pools is their senior Project Managers have seen just about every possible situation and know the right contingency plan to fix it, especially in the case of a custom handicapped accessible pool design. We love our pool and it has brought our family closer since we all congregate at the pool daily in the late spring through early fall. Nothing better than a consistent 85-88 degrees with the dark Gunite background serving as an indirect solar water heater. There are many companies that can build you a pool, but Sylvan actually builds family togetherness with their complete designs that match your home layout/style. Their concern for quality outcomes goes all the way up to their VPs and CEO, expect to hear from them well past the first year of ownership because they truly care that you are enjoying their product enough to pass the good word onto others contemplating getting a pool or spa.
February 17, 2016Last modified:February 17, 2016
Our experience with Anthony & Sylvan Pools has been wonderful so far. Beginning with Mark our salesman and the design process, we knew that we had found our company. Mark was very detailed and provided a portfolio of photos that really helped to visualize all the different options. We finalized our plans in June of 2015, our pool was started in July and we were swimming by the end of August. The entire team that we worked with were very professional and accommodating. We had several change orders as the process progressed and our scheduler Steve was wonderful. I cannot say enough good things about him. He was very quick to respond, went out of his way to answer my questions and always reassured me that he wanted everything to be perfect for us. We did have a few hiccups in the road with our concrete, but within a few days Steve had the problem fixed. Our project manager, Jomar has been so helpful at getting us up to speed with owning our first pool. He made himself easily accessible so that at anytime we could text or call him with our questions along with coming out to our home several times to teach and reteach us how our pools pumping system works. Our A&S pool is beautiful and we cannot wait to have our first full summer enjoying it with our family and friends.
February 17, 2016
ramasamyr4
Average rating: 5 out of 5 stars
Jomar from Anthony and Sylvan pools is a great professional and very responsive. He was able to answer all our questions and helped with explaining the function of the pool
February 17, 2016
JS MINHAUS
Average rating: 4 out of 5 stars
Very prompt and professional in planning and construction phases. Helped with close out of pool, and adviser was helped out in winterization. Solved problems along the way and generally satisfied
February 17, 2016
Excellent service and we were advised of every step in the process. Very professional and experienced team.
Really was impressed on how they helped us through the whole construction process.
February 17, 2016
carolbrandau1
Average rating: 5 out of 5 stars
Just as Donald Trump says, " he will make American Great", Anthony Sylvan Pools can
also say "They will make you a great pool". We interviewed 3 pool companies, all of the sales people were good, but to be excellent and get five stars, you need a salesman like "Mike". He took the time to put out little flags and show us exactly how the pool will look (the design), where it was going to be placed, and why he chose the place on the hill to compliment the design with our home.
He answered all our questions, he was patient, he was knowledgeable. Every single person at Anthony & Sylvan Pools, did exactly what was promised. The different crews working on the pool, all sang and laughed and so professional during their work. If there was one bad thing I could say "why did we wait so long to have this pool installed"? To future pool owners, yes go interview at least two other pool companies and save the best for last, which would be Anthony & Sylvan, or come over and see mine, and I am so proud of it, come take a swim!!!! Carol & Mitch Brandau, happy owners
February 15, 2016
Anthony Sylvan Pools has been a pleasure to work with. Our pool installation went very smoothly and the final product is excellent. Most notably, Jeremy has been extremely responsive to any questions and concerns throughout the process and has been very professional. I will be recommending Anthony & Sylvan to any of our acquaintances who are considering a pool.
November 19, 2015
We had a 650ft mountain lake design pool installed with a salt water system and gas heater. The team at Anthony & Sylvan was great to work with and have been very helpful and willing to answer our many questions before, during, and after the entire pool project. We love the finished look!
November 5, 2015
Great experience with Jomar Tollinchiand and Steve Slifker. All items were completed as promised and show excellent quality. Jomar's ability to speak spanish was helpful and is a great asset.
November 5, 2015
Great job. Everything looks and works great. They did a very good job with the tile and look very professional. Thank you.
November 5, 2015
From planning to closing great experience. Paul Pruitt-sales helped us design the pool of our dreams. Everyone who came to service was professional and great to work with. Jomar was amazing!
November 5, 2015
My wife and I are very pleased with our new inground pool. Anthony and Sylvan Pools was our choice after doing a good deal of research and talking with others. One person said that they were known as the “Cadillac” of swimming pools and now I believe it. From the onset we met with the Design Consultant who was easy to work with and very knowledgeable. Throughout the entire process it went smoothly. The Project Manager ensured that all work was done properly and met with us during the process. I highly recommend Anthony and Sylvan Pools to anyone. Installing a pool is a big decision and they made it easy for us.
October 22, 2015Last modified:February 18, 2016
poolforyard
Average rating: 5 out of 5 stars
From the moment I signed the contract all the way through completion, Anthony & Sylvan performed flawlessly! I couldn't be happier with the service I received and the finished product. Highly recommend!
October 22, 2015
slatwell
Average rating: 5 out of 5 stars
A & S provided us with a pool design based on our wants, a detailed schedule, and what to expect along the way. The various stages of the pool installation were done timely and to our satisfaction. All A & S staff are knowledgeable and were available to answer our questions. The finished product is beautiful and a pool we'll enjoy for years to come.
October 20, 2015
Excellent work! We are very happy with our pool and the flagstone coping. Everyone who worked on our pool was very professional and efficient.
October 20, 2015
Anthony & Sylvan built my swimming pool and spa this year. It was east working with my project manager, Jesse. The pool is gorgeous and my family is super excited.
October 20, 2015
Built a 500 sq ft Pebble Tec pool with concrete decking. We are very pleased with the end-product, and found the crew to be timely and responsive to our needs. Tim Clark designed our pool and incorporated features and functions that we did not know were possible. He listened to our wishes, and designed a pool that is not only perfect for us, but is especially perfect for our chocolate lab. We made minor adjustments as the "dig date" approached, and all of these changes were executed. The digging began on May 13 and we were swimming on June 21...on time and within the budget. We use the partner fence contractor (CCR Fence) to install our fence, and appreciated the way they worked together to ensure that the fence installation timed perfectly with the pool installation. We are approaching the first full season of swimming for the humans, but our 110lb chocolate lab has been swimming throughout the winter, thanks to our heater. My favorite features are: the sun deck, the lounge chair cut out, and the built in umbrella holders.
April 2, 2015
Excellent pool build, though communication and timeline was not nearly as good as it could have been. If I had to do it over, I would again go with Anthony & Sylvan
July 10, 2014
Rick Knight
Average rating: 5 out of 5 stars
We've used Anthony and Sylvan for everything from our pool's construction, to pool supplies and our pool's service. Keith does a great job each and every time he's been out to service the pool!
June 24, 2014
fredsmith309
Average rating: 5 out of 5 stars
Our in-ground pool was built by Anthony and Sylvan. We've also used them for our pool supplies and pool service. The technician that just opened our pool, Carlos, is the best that we have ever had working with on the pool!
June 24, 2014
I built my pool with Anthony and Sylvan back in 2004. I've also used them for my pool service. Recently, I had an issue with my heater a week before my daughter's medical school graduation party. If it wasn't for Edie McCauley at Anthony and Sylvan's Chantilly pool store shipping me the part I needed right away, there would be no swimming at the party. Edie was professional, sensitive to my situation, and proactive in solving my problem quickly and efficiently. You rock Edie!
June 24, 2014
mattfriesser
Average rating: 5 out of 5 stars
Anthony and Sylvan built my pool in 2002. I've also been using them for pool service recently and they've been very helpful, explaining everything very well. Great overall experience.
June 24, 2014
debrosenlof
Average rating: 5 out of 5 stars
We have been using Anthony and Sylvan for our pool service and supplies for the last 9 years, since they built our pool. They open and close our pool every year and we purchase all our pool supplies from them. The technicians they send out are knowledgeable, courteous and helpful, and never try to "high pressure" us into buying something we don't need. I wouldn't do business with anyone else!
June 24, 2014
alicestewart1
Average rating: 5 out of 5 stars
Our pool was built over 20 years ago by Anthony and Sylvan. THe pool was built a long time ago and lasted very well. It's a concrete pool, chlorine water. It was satisfactory. And they did work last summer, which is a total renovation of the inside of the pool. The experience was positive. It worked very nicely. They responded to what I needed. They advised me well. I would recommend Anthony and Sylvan. If somebody wanted a pool, I'd talk to them about it.
June 24, 2014
We built our pool with Anthony and Sylvan in 2010. Since then, we've also used them for our pool supplies and service. The service tech that they just sent to open our pool, Jeremy, is the most experienced technician that has ever serviced our pool. He was knowledgeable and offered valuable information. The pool opening was flawless!
June 24, 2014
I found Anthony and Sylvan online but their name was familiar. I've gotten kind of a local quote as well, and they were pretty similar, but I just felt comfortable going with a bigger name, and Tom was the main reason. The salesman made me feel very comfortable. And he did a lot of work putting together a quote. They built me a new pool in the deck. It's a brand new in-ground pool with a spa. Well the uniqueness of the situation was the fact that I was in California at the time. We were moving here to Texas. And so I wasn't on site for a lot of the building of the pool and that made me very nervous. But Tom, the rep that handled it, walked me through the whole process and they made a very scary situation of not being here while they were building a pool very easy by communicating. I would say it was fantastic customer service!
June 23, 2014
clairefrankel
Average rating: 5 out of 5 stars
We have used Anthony and Sylvan for our pool's construction, pool supplies, and our pool service. The service techs are very knowledgable! They have done an excellent job maintaining and servicing our pool over the years.
June 23, 2014
chrisgeddes
Average rating: 5 out of 5 stars
Anthony and Sylvan built my in-ground pool in 2009. We also use their retail store for pool supplies. Their service team was just out to open the pool. They were good. Quick, experienced service. Very happy!
June 23, 2014
Our pool was built by Anthony & Sylvan. We have also used them for pool supplies. The pool was just opened for the season by their service team. Keith did a great job.
June 23, 2014
Mr. Don Sabino was excellent in designing the perfect pool and hot tub for my backyard. Mr. Skye DuCreay was awesome as the project manager. A&S was excellent in communicating with me through all the stages of construction. The whole process took about 8 weeks from start to finish. For 8 weeks basically your yard will be a construction zone. I would highly recommend building the pool in the winter months rather than spring or summer. A&S did a fantastic job cleaning up and when the pool was completed you would never know it was a construction zone. Over all I highly recommend A&S if you plan on building a pool. They were extremely professional and they are by far the most reputable pool builder in Las Vegas.
May 5, 2014
I was in Hawaii while the pool was being built and Don Sabino, Anthony & Sylvan Pools, was great! The pool and landscaping turned out just as we discussed. We couldn't' have done it without him. I called him so many times and he was always nice and responsive. Thanks again, Don!
May 5, 2014
tntjudge2000
Average rating: 5 out of 5 stars
When installing the pool they were quick going for teh excavation to the stone work and the finishing around the pool and patio. Everything was done right. They worked with my wife and did numerous computer illustrations until she got exactly what she wanted. Part of my pool heater went out. The supplier of the part only had a two year warranty. Anthony had a warranty on the part that was three years. They could have made it more difficult for us, but they made it easy and replaced the part. We had a hard layer of rocks, and they had to bring in a pile driver, and they didn't charge any extra. They were happy to add in additional features that my wife wanted installed with no problems and Anthony Sylvyn came out and told us tit was the fault of the pool maintenance company so we could get it resolved. They were putting the wrong chemicals in. Don Sabino was the sales persona and designer. He was excellent and been following up yeas to make sure everything is going alright.
May 5, 2014
lindatyrrell
Average rating: 5 out of 5 stars
We had an in-ground pool installed. Everything went great. They were on time and kept to the promise we were given. Our sales person Don was very helpful and informed. Our project manager, Skye, kept it all together even though there were many things going on. He kept us informed every step of the way. We love the end product. Very, very happy!!!
May 5, 2014
stephangarrett
Average rating: 5 out of 5 stars
Anthony & Sylvan built my pool and spa. All together excellent. The project manager, Skye, is on the ball and on time. Great follow up with everything. Everything turned out better than planned and am very happy with the results.
There were a few minor issues along the way but dealt with very quickly with a positive result.
If you go with colored plaster know ahead of time it will not be perfect in teh finish. I went with a gray color which gives deep blue water tone. But, in the wet deck area it shows as gray since it is shallow. The finish is not perfect and looks more like the bottom of the ocean than a pool. If you are looking for a perfect finish then this color may not be for you. At first the finish bothered me but has grown on me and now would not have it any other way. It gets complements on how different the finish looks and the color of the water in the deeper section.
My original cost was $54,000. But thanks to Mr. Caliche it jacked the price up the additional $6k. I had to check for myself and yes it was harder than cement. If you are putting it into a very new home you can find out from your builder if they hit it while putting in the fountain or drive way maybe. Mine was hit in the first run with the hydraulic breaker on the bobcat.
Would go with them again in a heart beat.
May 5, 2014
russbowman
Average rating: 5 out of 5 stars
I had a friend that used the Anthony & Sylvan about 5 or 6 years ago to get her pool installed and I just like the design. They did a brand new installation for us, a concrete, chlorine pool. My favorite feature about our new pool is the hot tub. I also got a sheer waterfall and that's pretty much it. I got a two tone pool deck. The only unsatisfactory thing about that is the color. I wasn't real fond of the color. What I like about Anthony & Sylvan is the quickness of the project, how fast the project was performed and if I had any questions, they were quick to respond back to any questions I had. And the great thing about it is they stood behind their work. I would recommend them to a friend. I'd say they're knowledgeable and true to their word because they told me 4 weeks and it was exactly 4 weeks which is in my opinion pretty outstanding to put in a pool.
May 5, 2014
guyhoffamn
Average rating: 5 out of 5 stars
I found Anthony & Sylvan online and chose them because of salesman that came out. i was very comfortable with the how it was presented and with the overall information. Something just felt right about going with them. They built a new in-ground pool with a deck and retaining wall. My favorite feature is the water sheer and overall aesthetic look of it.
The whole process was very positive! They came out in their design phase, didn't try to push something that they wanted but took from our free form design and then gave us other options and ideas that we integrated in. They worked with me on additional drainage concerns. The whole process was actually very smooth.
Their subcontractor was very professional, no issues at all. When they said they were going to be there, they were there. There weren't really any delays that were unforeseeable for bad weather or things like that. They kept in constant contact on the whole process. My experience with Anthony & Sylvan was wonderful!
May 5, 2014Last modified:May 5, 2014
Anthony and Sylvan Pools exceeded our expectations. The work was completed on time (we understand that is rare with pool builders) and they communicated with us throughout the entire process. They were very thorough and we knew just what to expect. A few small issues came up and they were corrected immediately. Don was our design/sales consultant and he was very patient with us during the design phase. He came up with great ideas, even pointing out that we could keep a tree we thought we would have to lose. The finished product actually looked like the computer model. They suggested an outdoor fireplace builder, and we were very happy with that referral--that work came out great as well. Don was very funny and easy to deal with. Having your yard turned into a construction site for 7 weeks is not fun, but they made it as tolerable as possible. Our pool is beautiful! I would highly recommend Anthony and Sylvan Pools.
May 5, 2014
I found Anthony & Sylvan through the internet. They installed a concrete mountain pond for us. Everyone that I interacted with was very polite, clever and seemed very knowledgeable. I told them what I wanted and pretty much got what I wanted. I'd definitely recommend them--they were awesome!
May 5, 2014
dennislieberthal
Average rating: 4 out of 5 stars
Mitch at Anthony & Sylvan Pools in Nevada is number one. He follows through on everything. He makes sure everything is completed even though he has people that are doing that job on the site. He's honest and trustworthy as far as I know and I've and I've built three pools with them over a period of a year and a half so I've got something to speak from. Obviously, he's their best salesman over there. It's like dealing with somebody that's upfront with you all the time. He's a great guy. I met him a year and a half ago. I was convinced I had to go with them the first pool and then of course after the things that he accomplished on the first one, there was no doubt on the two remaining ones we did this year.
May 5, 2014
Anthony & Sylvan put our pool in many, many years ago. That's why we chose them again. This time, they resurfaced our pool, re-plastered it. My husband was actually the one that was interacting with them, not me. But it was all very positive. They were very responsible. We had to change the date for the original work because we were not available. They were more than willing to change the date and everything worked out pretty well. The workers that they provided were very hardworking, very knowledgeable, and very professional.
May 5, 2014
reneebottone
Average rating: 5 out of 5 stars
Just had my pool finished about a month ago by Anthony and Sylvan Pools and WOW I am sooo totally happy! Everyone who came to my home did an exceptional job and in the end the pool is rocking fabulous. We talked to 3 different companies but I knew Anthony and Sylvan was the way to go especially when they have been in the business for like almost 70 years.
The designer was Tim Clark, who was so well educated about his products and so fun to deal with plus I/we knew we could trust him. He came to my home, and in the first meeting we designed the pool on this really cool 3D program which made it very easy to see the pool in my yard. Tim was very patient with all of our questions and never did he push for the sale. So no brainer, we signed an agreement.
Tim introduced us to our Project manager Marty Wynne who was totally easy to talk to, ready to work and just a great guy. He came when he said and inspected every important step along the way. The crews were great, the yard was kept clean and the workmanship was exceptional. And I love love love the recommendation to go with the pebble-tec finish. it's easy on the feet, which was a big concern for me and it looks so cool.
Tim mentioned that Anthony and Sylvan had us covered with most importantly, our pool warranty and to insure customer satisfaction. That was an understatement, I'm thrilled and there was never a point where I was worried.
We feel like we made friends with everyone who cam e to our house!
May 2, 2014
mm2239
Average rating: 4 out of 5 stars
We recently hired Anthony & Sylvan Pools to build our swimming pool. While we had a few issues during construction, ultimately all of our concerns/issues were positively resolved. Construction is now completed and we're enjoying the finished pool.
February 14, 2014Last modified:April 2, 2014
Louis Campbell
Average rating: 5 out of 5 stars
When my wife told me she wanted a pool installed in conjunction with our new home construction, I fought her tooth and nail. I had heard horror stories from friends and read many reviews online about Anthony & Sylvan as well as every other pool company I could find. I was scared.
As usual, my wife won the arguement and we told our builder (Sekas Homes in Vienna VA) we wanted him to contract with someone for the pool. We didn't tell him who to contract with but expressed our concerns about quality. He told us not to worry as he had worked with Anthony & Sylvan on numerous occasions and they had always done quality work. I had to pay extra because I was doing this through the builder, but I thought it would be a good "insurance policy" in case things did not go well - especially during our first year of ownership.
We have been in our home for just over one month now and I want everyone to know that I have been nothing but happy with Anthony & Sylvan thus far. Not only is the pool beautiful and fun but their customer service has been supurb. Let me be more specific:
I elected to have a peanut shapped pool and in-ground hot tub installed. The pool is about 25,000 gallons and finished with a cobalt blue plaster. It has slate stone coping and an inexpensive paver deck surrounding. The design session with A&S was quick and easy. They then worked with the builder to ensure the pool was completed on schedule - it was. After we "signed" on the pool, I did some more research on pool equipment and options, etc and sent a very long email to the A&S design person. He called me back right away and answered every detail point by point. We even made a few changes based on the discussion - no extra charges or hassles.
Once the pool was filled with water, the A&S pool technician came out to teach me the basics for operating and maintaining the pool. He was outstanding. He gave me his cell phone number and asked me to call him directly if I ever had any trouble. I took him up on that offer when I couldn't remember some parts of his instruction. He graciously went over it again - no waiting and no layers of buraucracy to get a simple answer.
30-days later another technician came out as scheduled to install the salt in the water and instruct me on the use of the salt chlorination system. He was extremely knowledgable and got me up to speed the first time.
Thus far, I've had three problems with the pool. The first was the heater for the hot tub. It worked fine in "manual" mode, but only heated the water to 80 degrees when in the "remote control" mode. They tried to help me with this over the phone but it proved unsuccessful. Luckily, the technician for the salt was coming in a few days and he made an adjustment to the remote control software and got me up and working painlessly.
The other two were pretty minor issues but since one of the A&S executives reached out to me via email and asked if I had any concerns at all, I went ahead and forwarded these - I was mainly curious how he would respond. I was impressed. The two issues were 1) the water feature we have had a slight 'split' in the waterfall and 2) the cobalt blue plaster was a little 'splotchy' in areas. He responded immediately and scheduled one of the senior technicians come out and take a look.
This technician fixed my water feature in 3-seconds and told me that A&S allows for an "Acid Bath" treatment any time during the first three years of pool ownership. He suggested I schedule this just prior to the spring 2014 startup. He said it is done without draining the pool and will smooth out the colors as well as bring out the blue even more. One addional note - I've enjoyed visiting our local A&S pool supply store. The manager there is extremely knowledgable and friendly. He has not tried to sell me chemicals I don't need.
That's it. No cracks. No leaks. No products that don't work. When I call the local A&S office I speak to a real person right away. I call technicians directly if I have questions. My pool is beautiful and I've been told I can expect 25-years of solid performance before I need to worry about re-plastering. I couldn't be happier with our builder's decision to use A&S. I am in the Northern VA area and paid about $100k for the pool.
June 27, 2013
FS Landscaping Contractors, Inc.
Average rating: 5 out of 5 stars
I have designed and built over 50+ swimming pools with Anthony & Sylvan Pools. Our customer satisfaction is 100% and this is why I choose them to build all of my custom inground swimming pools.
Let's keep it going for 2013!!!
January 30, 2013
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Anthony & Sylvan Pools Average rating: 5 out of 5 stars |
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Frequently Asked Questions
How is Anthony & Sylvan Pools rated?
Anthony & Sylvan Pools is currently rated 4.6 overall out of 5
What services does Anthony & Sylvan Pools provide?
Anthony & Sylvan Pools provides the following services: Pool & Spa Equipment Sales, Pool Covers, Pool Plastering, Pool Remodeling, Pool Tiling, Swimming Pool Construction, Swimming Pool Design, Swimming Pool Builders, Pool Builder
Where does Anthony & Sylvan Pools provide services?
Anthony & Sylvan Pools provides services in the following areas: Forest Grove, Jamison, New Britain, Warrington, Danboro, Doylestown
Where is Anthony & Sylvan Pools located?
Address of Anthony & Sylvan Pools is 3739 Easton Rd PA 18901
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