Aqua Pools & Spas

This was the most upsetting and unprofessional experience I've ever had while attempting to do business. Mainly I'm referring to one person that all all aspects of the pool planning hinged upon. He did not communicate clearly or fully with the design details, time lines, or product selections. Everyone working on the team also seemed a bit disengaged from one another and definitely not in sink as a team. I knew something felt off after a few months of working with them but I kept pushing forward to get it done, since they seemed to have a good reputation. In the end, the promise of having a pool in a reasonable, agreed upon time was not honored. After 10 months of planning or attempting to plan and after begging for information involving an install time, I was put off and told I've have to get in line. Well, I thought I was in line! I'm not sure how much wait time is reasonable with Aqua. Maybe 10 months is normal for them. If it is I wasn't told this. I was told I'd have a pool by end of May. After several requests for a start time I was told they'd begin construction in mid June with a 6-8 week completion time. Communication was pathetic. The person in charge has a grand opinion of himself and less than poor opinion of others. When I expressed my disappointment the response was "I'm sorry you feel that way." In the end I lost 5,000 of my 10,000 deposit (and that was because he was doing me a favor) because of my decision not to move forward with a company that cares little about its customers. Unfortunately, it was an expensive lesson learned. I hate losing the money, but I feel grateful that I learned who they were before going all in. It could have been a bigger loss had I proceeded. I had to step back a bit before writing this, since I honestly don't think I've ever been treated so poorly, personally or professionally, and I needed to be able to express my thoughts calmly. My bottom line message is to proceed with caution if doing business with this company.

Great experience. The Pool Project was on time and budget. Pool opened before season got warm. The follow-up was timely and efficient.

My relationship with Aqua has spanned several spas and a pool build. I have been more than satisfied with all my dealings with them- Time lines were met (even with a complicated fall/winter pool build), projects stayed within the proposed budget, service has been prompt and they are always available by phone for any questions. Aqua is so much more than a "pool and Spa" store... They are always striving to be more customer friendly, adding products that increase enjoyment time while reducing time spent maintaining the pool or spa. In this world we are given many choices, Aqua has been great to work with and I could not be happier with them.