Blue Marlin Pools of Brevard, Inc.

This company took the time to meet with us for an hour to discuss our project, we were promised an estimate in a week, I contacted them after 2 weeks only to find out they didn't have time to give us an estimate. I contacted the company president and received no reply. I can only think that our project wasn't expensive enough or we didn't select enough expensive options, or we didn't have a million dollar property.

Awesome job and always very responsive to question or any issues I have. Everybody there is top notch and helpful. We love our pool!

I had a pool built by Blue Marlin Pools in 2016. They started approximately in June and completed my pool in early September. I will honestly say from the beginning of my review that I was pleased with most of what they promised me. The pool is a nice pool and the the time table for completions was pretty much as promised. That is the good. The bad is how they stand behind their product after the pool as been paid for and completed. Their follow up on issues after completion is terrible. I called (5) five times to have an issue corrected. Just to be accurate I have phone records indicating my call days. I called on 3/29/2017, 6/12/2017, 6/22/2017, 6/29/2017, 7/10/2017. My problem was a leak in the main gutter against the home. it was right in the middle of a normal traffic area. I just wanted the leak fixed. I hired Blue Marlin to build the pool, I did not hire individual sub contractors. So the people I contacted was the company that I hired to do all the contracting needs. Blue Marlin Pools. Their response was always, we will send someone out. Well, weeks turned to months. On my last phone call I was frustrated however not rude. I believe Mike Jackson spoke with me and basically called me rude and asked me if I wanted him to call the responsible contractor or not. Well of course I wanted him to call. His comment was not only inappropriate, but goes against the warranty I should receive without having to fight tooth and nail to get. For this reason I do not recommend this pool company. As stated earlier, I have all my phone records and notes of my conversations with Blue Marlin. The calls started in March and to this day in July they still have not come out to fix the problem.

Blue Marlin was top quality and professional from the beginning to the end of our pool project. They finished the pool in the time they had promised, and provided step by step contact information if we had questions or concerns. The final product is simple, gorgeous, exactly what we had asked for. The quality of the product and customer service is excellent. They continue to provide assistance if we have questions about any aspect of the pool. I would highly recommend this company.