HC Lane & Son Contractor
Marshall, VA 20115
Brick Masonry, Concrete Construction, Custom Fire Pits, Custom Putting Greens, Custom Water Features, Excavating, Hardscaping, Land Leveling & Grading, Landscape Construction, Landscape Lighting Installation, Masonry, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Outdoor Lighting Installation, Patio Construction, Paver Installation, Pool Landscaping, Swimming Pool Construction
Broad Run, Delaplane, Flint Hill, Hume, Linden, Markham, Marshall, Middleburg, New Baltimore, Opal, Orlean, Rectortown, Shenandoah Farms, The Plains, Upperville, Warrenton, Haymarket, Gainesville, Catharpin
Virginia class A BLD contractor Association of pool and spa builders
For one we stood behind our product to make sure it was done right and Do was complaining the whole time that we were "wasting his time" with our process to make the repairs Necessary with our own engineers to correct a problem which is not uncommon in the pool industry. Theres always that risk with shooting concrete with hot water on a cold day the job may not set correctly especially when the inside of the pool walls are not formed and slump has to be able to be worked. something could go wrong but the important part is we fixed it. Our company is trained and members of the association of pool and spa professionals and regularly attend classes and seminars for construction and new products. We thought Do was going to look past this because we gave him a few thousand dollars of free product for other parts of his project. This proves a handshake cannot be trusted at times and may it be a lesson learned for us too.
Do threatened to write this review if we did not repair a problem caused by himself and his other contractor. his threats came true after we refused to make repairs not caused by our negligence without some sort of reimbursement. Open items he claims were also issues we tried fixing for him because of his other hired contractors. In reality the threat of a bad review was just a bribe to get us to cover things that were not our responsibility.
Do was very difficult to communicate with and relay information to his other contractor about the steps needed to be taken for completion of his project. There was no Order of operation working with these guys. The jobsite had many OSHA violations everyday we tried solving but could not get everyone to participate. Do would also burn construction waste on the jobsite next to poorly ventilated areas. His burning of garbage which should have been recycled became a terrible place to work and he would not stop. Our rants were about not being able to breath when the heat index was 90% and we were breathing in his plastic bottles, pressure treated lumber, and plywood with glues.
All in all safety first and I will not put myself or my men in harms way for anyone's job. It seemed like this was expected from us most the time. We are sorry we couldn't work things out to avoid this situation. Do has top of the line material and craftsmanship and his pool will last him many many years to come if his engineers or other contractors work does not fail. We tried resolving all issues but were fired for not putting our men in harms way. Again safety first and we wish the best for Do and his family. Do, if you have any problems, questions, or would like to resolve this situation we will more than gladly take your phone call.
HC Lane and Son LLC.