Merlin Industries, Inc.
Pool Liner Replacement
Allentown, Bordentown, Bristol, Cranbury, Crosswicks, Dayton, Fairless Hills, Fieldsboro, Florence, Groveville, Hamilton Square, Hightstown, Kingston, Lawrenceville, Levittown, Mercerville, Monmouth Junction, Morrisville, Pennington, Plainsboro, Plainsboro Center, Princeton, Princeton Junction, Princeton Meadows, Robbinsville, Roebling, South Brunswick, South Brunswick Township, Titusville, Trenton, Tullytown, Washington Crossing, West Windsor, White Horse, Windsor, Woodside, Yardley, Yardville
APSP, NESPA, BBB
We are sorry to hear that there have been issues with your SmartMesh Safety Cover. We would like to do what we can to help resolve this situation. If you could personally message us your Dealer's Name and the Serial number of your cover, we would be glad to look into this for you and see what we can do.
Upon looking into your case again and looking at the photo you provided, it is evident that the two galvanized steel c-channels in the center are seriously bent. It would take more than the weight of just snow for the steel to bend like it has. Additionally, our warranty clearly states that “[t]his cover is not designed to hold weight without incurring damage.” Our Custom Spa Covers are designed to cover and protect your spa, not to be sat on, walked on, jumped on, or for heavy items to be placed on top of it.
Our sales representative dealing with your case offered for you to send the spa cover back to our NJ facility for inspection and to be quoted for repairs, which was not accepted. We certainly stand behind our products, but we also stand behind our decision that this case is not something that would be covered under our warranty.