Pool Deck Design & Construction, Pool Lighting Installation, Pool Liner Replacement, Pool Remodeling, Swimming Pool Construction, Swimming Pool Design
Big Bend, Brookfield, Chenequa, Delafield, Dousman, Eagle, Elm Grove, Genesee Depot, Hartland, Lannon, Menomonee Falls, Merton, Mukwonago, Muskego, Nashotah, New Berlin, North Lake, North Prairie, Oconomowoc Lake, Okauchee, Okauchee Lake, Pewaukee, Sussex, Wales, Waukesha, Butler, Franklin, Hales Corners, Milwaukee, Oak Creek
Multiple APSP Award of Excellence Winner APSP Certified Building Professional APSP Midwest Chapter Board Member & Officer Latham Pool Products National Advisory Board Member
As I stated to you on the phone prior to when you wrote this review, I am sorry you are having issues with the pool. I wish I would've known the problems you were having prior to 5.19.2018. You requested service and I let you know we were 3 weeks out and that we would squeeze you in sooner than that. In an email on 5.16.2018, you thanked us for getting to you before the 3 weeks. On 5.19.2018 you called to let me know that you found someone else and to "Not Bother Coming Out". During that call on 5.19.2018, you also informed me (for the 1st time) that the leak in the skimmer was back.
You told me the leak in the skimmer housing was fixed last year by someone else, but had not contacted them yet. We are sorry your pool skimmer developed a leak even more sorry that the fix that someone else did failed. A crack in the skimmer wouldn't be a result of the installation of it 4 years prior.
The leak at the installation was fixed and to this point isn't the cause of any water loss. You mentioned the pool wasn't leaking until the skimmer crack. When it was fixed last year, you said the leak had stopped. I am sorry you had holes in your liner but unfortunately, if they aren't a result of the manufacturer's doing, they wouldn't be covered under warranty.
I feel that you were mistaken on our conversion on 5.19.2018 as we didn't do any new builds 3-4 weeks prior to our conversation due to the amount of rain we had. New pool builds don't have any effect on our service schedule. You were aware that we were going to be out based on our email on 5.16.2018.
All other manufacturer's issues were resolved under their warranty, which were not a direct result from our installation of the items. Those warranty items were fixed with no charge to you when performed by us.
I hope that the company you contacted on 5.19.2018 handles the issues you are having as we were told to "Not Bother Coming Out". I truly wish we had known about the skimmer issues the prior year or even prior to the 5.19.2018 phone call, where that was the 1st time we had heard about it. We opened your pool that year and could've verified that the fix was still viable for you. We have opened your pool every year since we built the pool and we're sorry to see you go as a customer. I hope the new company you referenced on 5.19.2018 can provide you the service level we weren't able to do. We are always looking to improve our operations and will use this instance as a guide.