Rosebrook Pools, Inc.

Our expectations were exceeded by Rosebrook and their crews. Rosebrook built us a pool, outdoor kitchen, hot tub and stone patio. It all turned out perfect!! We are very impressed with their workmanship. Keep it up guys!

Rosebrook pools did an excellent job building a beautiful outdoor living area at my home. We have referred them to our neighbors and friends. We can't wait to open our pool in the spring. The kids are so excited!!

I cannot begin to explain how fantastic my experience with Rosebrook was. From the beginning of the project, they were honest, hard working, resourceful and their customer service was second to none. They had to work around some very difficult and challenging circumstances and the end result was even better than I expected. The pool looks beautiful (I will upload pics once it is open next Spring)! The whole team - Jamie, Lynsey, Denny, Casey and everyone else - is first class. I would recommend them to anyone and everyone who is looking to install a pool. After building a house and dealing with many contractors, they were the best of all!

We signed a contract in May 2015 with Rosebrook Pools to build a four-season pool, with completion planned for November 2015. A major selling point for us was that Rosebrook said that they build pools like this regularly and they always have them finished in 6 months. They promised to start immediately and fully expected to be done by the end of November, 2015. We were surprised when nothing happened that spring or summer. They promised in July, 2015 that it was going to be a top priority but nothing much happened. In fact, Rosebrook finally broke ground the first week of January, 2016. The new schedule planned for a completion date of June 2016—disappointing, but still we would have had the pool for the summer. In June, my wife and I wrote a letter to the CEO of Rosebrook in which we pointed out that they had not yet finished the work that was scheduled for February. In five months Rosebrook had not yet completed what they should have done in the first six weeks. We asked for a call to get an idea on when they would be finished. The call finally occurred on June 28, 2016. We were told (and this is verbatim), we expect to be “getting done in 60 days.” That would have been August 28th. 2016 was a big birthday for my wife and I hoped to hold a BIG family get-together in the new pool. Her birthday was late August. They promised we’d be able to use the pool by her birthday. As you can see from the photos taken this month, they didn’t even get close. They then guaranteed by the end of the year, December 31st, for sure. Our county permit expired by then so it was important to meet that date. We’re now at the end of January 2017, and the pool is still not completed. Rosebrook has made a number of critical errors in building this pool and poolhouse. It is a big project. They failed to adequately plan for electricity or to appropriately think through the layout of this project with respect to siting and septic. I had to get deeply involved in both problems (as well as a number of others). We can provide more details if needed. As one of their guys on the job told me, “they really don’t plan well, do they?” This lack of adequate planning on a big job has caused delays, rework and real frustration. We have no idea when they will be finished with this project. They haven’t provided a new date. They missed their last date (Dec 31st) and we haven’t had a new date since. Work is currently halted waiting for Commonwealth Edison to install a new electric line, work that could and should have been done a year ago. I would say working with Rosebrook has been tremendously challenging. As we wrote them in an email in June 2016, “we have paid you 80% of the money for having completed less than 30% of the work.” We were and are looking for a professional contractor to help us build and maintain a four-season pool (complete with a great poolhouse). We have never encountered delays like the ones we have experienced with Rosebrook. What’s also frustrating is that they are largely uncommunicative. We have to keep pushing for updates, pushing for progress, checking to make sure things are right. The errors are really concerning but they’re magnified by the communication problems. We will ask a question about a problem and be told “I’ll check in with my team”, and then never hear back again. We will be updating this post in 30 days to let you know if we’ve had any progress.

Rosebrook installed our pool nine years ago. The lifetime warranty they offer on the shell is based on them servicing your pool. They fired me as a customer so they don't have to honor their warranty. Now I have cracks in my pool, plaster coming off, and tiles coming lose. Buyer beware.

We chose Rosebrook, after interviewing and getting concepts from 3 companies to completely rehab a 40 year old outdoor pool. Everything including the deck was redone except for the concrete shell. They did the project on-time and on budget. More importantly is the fact that the result is beautiful, functional and beautifully enhances a 100+ year-old home. The fact that Rosebrook has been family owned for several generations shows in the responsiveness, commitment and attention to detail. They also service the pool and those characteristics continue.

I have had 4 pools built in the past 15 years. I have used some of the larger names in the Chicago Metropolitan area. When I interviewed Rosebrook I was impressed that it was a family run company. Each and every family member that I dealt with was more professional than the next. Every aspect of the job had their family name stamped on it. That means a lot. The end result was a top quality product that exceeded my expectations. I also have to say that their follow up service was exceptional. Immediate service, follow up calls and complete customer satisfaction is paramount to the way they do business. I cannot say more about this company.

We have had the pleasure of partnering with with Rosebrook Pools on many of our jobs over the last several years. Each project has been professionally executed from start to finish. We look forward to our next opportunity to partner with them.

Great company to work with. They built a 20'x40' pool with a spa and stone patio for my family 2 years ago and it is perfect. The crews are polite and extremely hard-working and the office staff is always polite and they go out of their way to answer our questions. If we ever move from our current home we will use Rosebrook to build us another pool. Also, the service guys are meticuluos and keep our pool spotless.

We talked to several different pool companies before hiring Rosebrook. Their design team was the most creative and also the most attentive to what we wanted. Their team designed a pool with a waterfall and stone patio. We spent some time working on the design and changing some things and they were very patient with us. All of the time we spent on the design was worth it. We now have a beautiful pool and waterfall in our backyard that is exactly what we envisioned. We cannot express how impressed we are with the job. We have gotten so many compliments from guests and neighbors. Thanks Rosebrook!

My family is so pleased with pool that Rosebrook built for us. They exceeded all of our expectations. The pool is beautiful and my kids go swimming everyday. Great customer service also.

I have been a pool owner for 10 years. I have gone through 3 service companies before hiring rosebrook in 2010. I wish I had hired them first. Their service men are great, they keep our pool perfect and are very polite. The office staff is always very accommodating when I have a question or want to change our service day. My wife and I are thinking of building an outdoor spa and fire pit in the future and will definitely use Rosebrook for that project as well.

I contracted Rosebrook Pools in 2011 to build a pool, spa, fireplace and stone patio. They came highly recommended by my neighbor and I was not disappointed. Their work is phenomenal and they were a pleasure to work with. I am happy to recommend them to my friends and neighbors.

I have worked with Rosebrook several times over the past few years. I have always been more than satisfied with their work and professionalism. I look forward to working with Rosebrook in the future.

We are very happy with the spa, outdoor kitchen and fireplace that Rosebrook designed and built at our home. They were great to work with from the office staff to the workers and managers on site. The job-site was always organized, clean and safe which was very important to us because we have 3 small children. Overall a great job!! Thanks So Much!!

My husband and I hired Rosebrook to build a pool and cabana this past summer. We talked to several local companies and Rosebrook design process was the most organized and creative. The construction was seamless and the project was completed on time and the quality exceeded our expectations. We look forward to many years with our new backyard.

Rosebrook was amazing while constructing our pool. They have just completed the job and even though the pool is closed for the season we are enjoying our year round spa. Our family cannot wait for the spring to arrive. Highly recommend them. Thanks guys!!

We hired Rosebrook to build a pool, spa and patio and are very happy with the completed project. The owners and workers were great to work with and always were very polite and professional. We have also been extremely pleased with their service department.

We asked dozens of professionals (home builders, realtors and pool cleaners) for names of the most reputable gunite pool builders in the area and the same 3 names kept coming up, including Rosebrook. I'm a financial analyst and spent considerable time analyzing every detail of the 3 quotes and Rosebrook offered the best value of the 3. During the 2-month bidding process we found Rosebrook to be the most accommodating (one of the other 2 wanted us to hire electrical and plumbing contractors to hook up the power and water for the pool and the other was going to use lower-quality materials as specified in their quote). Rosebrook did a great job ranging from the building process to weekly maintenance to the year-end closing. All of their people, from construction to pool cleaners were very friendly and accommodating.

Contracted them to do Pool, fire pit, cabana, and deck. Pool and fire pit great job...everything else poor...not friendly as well...but they are quick to take a payment. Delays..Delays..Delays..they will claim weather every time! Poor attitude. Check around before you hire...Read the details of your contract before you sign it. The sad part is they really just don't care if your happy or not..

Rosebrook recently built a pool at our residence. From the opening meeting until completion, we received the highest level of service and quality. We interviewed a handful of pool companies, and were definitely most impressed with their body of work. The pool and deck turned out as beautiful as promised and easily met our lofty expectations. We highly recommend Rosebrook Pools to anybody that is interested in building a luxury pool.

Eden Stone and Valders Stone & Marble have worked with Rosebrook Pools on dozens of projects over the years. We have enjoyed building a mutually beneficial relationship with their company, and look forward to providing natural stone products to many more successful projects in the future.

We at Lurvey Landscape Supply have partnered with Rosebrook for years and had the privilage of providing them with materials on many of their amazing projects. We are always impressed with the expertise they demonstrate in the construction and their designs are cutting edge. They demonstrate a wide skill set in responding to various previous architectural precedents and pulling everything together with appropriate theming and contextual material selections. In addition, their designers really excel at creating outdoor rooms and spaces that deliver the total lifestyle package for someone at various levels of investment. Lastly, their staff is very experienced and many of them grew up in the business. They truly treat every project as if it were their own. Daniel G. Wood Lurvey Landscape Supply

We have worked with Rosebrook Custom Pools for many years. Rosebrook Custom Inground Pools are among the finest designers and builders in the swimming pool industry. Rosebrook Pools creation is truly a banquet for your senses. Their award winning pools provide homeowners years of enjoyment in their home’s own backyard paradise.

Not having a very large back yard, we were unsure if an in ground pool would fit in with the landscape of our yard. We are preparing to enter our third summer with our beautiful pool and couldn't be happier. The pool and stamped concrete surrounding it are a perfect fit. We have plenty of room in and around the pool to entertain. Rosebrook paid close attention to detail and kept the disruption and mess to the minimum it could be with such a big project as a built in pool.

Rosebrook Pools did major excavation and created our pool. The project was completed in a timely manner and we were very happy with the finished project. Rosebrook was easy to work with, and was responsive to special requests. We have used them for maintenance over the last 5 years, and they have always done an excellent job. I would give them my highest possible recommendation.

I'm the owner of a Landscape Design Build Firm, working primarily on high end residential projects on the north shore of chicago. I have worked with a variety of other contractors and I can say that working with Rosebrook Pools makes my job easy. They are a well put together company. Product quality and service are at the top of their list. I look forward to our next pool together.

It was pleasure working with Rosebrook Pools. They were professional at every step of the process. This includes all levels of employees. Our project started in January and ended exactly as estimated in June. Since the pool has been open they have been very responsive to any requests and have maintained the pool beautifully. We met with several pool companies and we would have no reservations about recommending Rosebrook to anyone.

We had rose brook pools install an indoor pool in a residence in downtown Chicago. Building in the city has its logistical and phyysical challenges. This project seemed to have more than most. Rose Brook undrestood , executed and provided an extraordinary product, did it when they said they would , and all of their employees were fun throughout he project. A rare combination these days. we are a year or 2 since and there have been no issues and any service ,etc. has been great. Thanks Rosebrook!

Rosebrook builds excellent quality pools. It is a pleasure working with them and they really deliver on their promises. Jamie Ori is a very hard working, creative individual, and he pays attention to every pool detail. I’ve worked with the Rosebrook team on various projects and each one has been a great experience.