Atlanta's Premier Pool and Spas
Pool Deck Design & Construction, Pool Lighting Installation, Swimming Pool Construction, Swimming Pool Design, Masonry, Paver Installation, Retaining Wall Construction, Stone Installation, Stone Masonry, Custom Water Features, Landscape Construction, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Pool Landscaping, Swimming Pool Installation, Landscaping, Landscape Design, Swimming Pool Renovation, Complete Lawn Renovation
Braselton, Buford, Chestnut Mountain, Flowery Branch, Gainesville, Ganv, Hoschton, Oakwood, Sugar Hill, Suwanee, Atlanta, Stone Mountain, Vinings Area, Duluth, Roswell, Alpharetta, Cumming Buford, Laurenceville, Dawsonvil
18 Reviews for Sandals Luxury Pools, Inc.
I hate this project ended this way, and that you guys are not happy. We try to make everyone happy and tried to work with you guys best we knew how. I see you took pictures of the same spot on the wall you keep bringing up that was done for free by one of our subs. We also offered to have it redone and to take care of it, moved your fence for free!. The wall in the pictures is the wall the stone mason built to hold back dirt long enough to get the fence moved.
Anyway Sandals is always willing to make things right with all customers at all times. This situation is no different. We will correct the wall that was built temporarily to move your fence, and make it look like the other 100' if you want us to. We would expect to be paid for invoices that are owed to us and come to some sort of an agreement. The finish line cant continue to move. We cannot landscape around the pool for free, we cannot build a bunch of other walls for free, but we are willing to make any part of our project scope to your satisfaction. The two trees you posted were 2 trees we moved to grade it the way you guys wanted it to look. We don't kill trees intentionally, but it can happen when they are moved in the summer time and is stated in our contract.
I don't want to get way off into the weeds on this response, but several times we were stopped and work was changed which delays the projects as well. Changing the interior finish to glass required us to order it in the middle of a pandemic and at that time it was all very uncertain, we were asked to stop work the day we tried to pour concrete because you told mark to wait you needed to call the owner about the irrigation. The rock you wanted took almost 3 months to get and we did all we could to figure that out. I am not going to try to make excuses things could have definitely went better, but again we always try to do the right thing and make it all good when possible, but after being asked to pay $23,000 to landscape your yard and build a wall where the original wall was supposed to go that you asked us to move is just obsurd. I felt it was best to regroup. As far as I know all work contracted by Sandals was complete aside from the spray deck, but there is a $9,000 open invoice that was never paid. Otherwise we are happy to do it, and offered to drop the invoice just to make you happy. We are very proud of your pool, and although you haven’t posted any pics of it we hope you guys are too.
Thansk Mrs. Cotard and if you and Fred would like for us to take care of the wall, bring you some replacement trees, or bring you a water meter cap (Not even sure about that first I have seen or heard anything about it) but whatever we will take care of that too! We are willing to do whatever is needed to fix anything we damaged!! Please let us know and lets try to work through this together best we can. Thanks again!!
These pictures were taken before the final grade and as I locate others I will update them after the final grade.