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Sandals Luxury Pools, Inc.'s profile photo

Sandals Luxury Pools, Inc.

Average rating: 4.7 out of 5 stars18 Reviews
Swimming Pool Builders

About Us

5x Best of Houzz winner
Award winning
High-end
Best of Houzz 2014, 2015 & 2016
Atlanta's Premier Pool and Spas
For over a decade, Sandals Luxury Pools has provided the residents of Atlanta and North Georgia with turnkey swimming pool installations and other outdoor amenities. From the design to the last piece of sod, Sandals will take care of the entire project. We call our simple building process the design-build-landscape approach. These simple steps save our customers money, time, and the headache of hiring multiple contractors that may not provide the same quality work. This approach works well on every project no matter how big or small. Why Choose Sandals To Be Your Swimming Pool Contractor? • Our detailed designs let you see what your getting before we begin the project. • Our quality craftsmanship is affordable and our products are top of the line • Our price will not change unless changes are made to the design • Our clients deal directly with the owner to eliminate the risk of miscommunication • Our step by step process is simple and easy to understand If your considering a swimming pool, Sandals can handle the entire process or just provide assistance if you decide to do it yourself. Let us help you make this large investment a simple one.

Services Provided

Pool Deck Design & Construction, Pool Lighting Installation, Swimming Pool Construction, Swimming Pool Design, Masonry, Paver Installation, Retaining Wall Construction, Stone Installation, Stone Masonry, Custom Water Features, Landscape Construction, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Pool Landscaping, Swimming Pool Installation, Landscaping, Landscape Design, Swimming Pool Renovation, Complete Lawn Renovation

Areas Served

Braselton, Buford, Chestnut Mountain, Flowery Branch, Gainesville, Ganv, Hoschton, Oakwood, Sugar Hill, Suwanee, Atlanta, Stone Mountain, Vinings Area, Duluth, Roswell, Alpharetta, Cumming Buford, Laurenceville, Dawsonvil

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19 Projects

Tucker, GA

Traditional Swimming Pool Installation

5 photos
Flowery Branch, GA

Flowery Branch Custom In Ground Pool

25 photos
Sandy Springs, GA

Sandy Springs Outdoor Living

13 photos
Roswell, GA

Pierce Project

21 photos

Alpharetta Project

10 photos
Marietta, GA

Lagoon Style In Ground Custom Pool

18 photos
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Credentials

5 Houzz Awards
Best of Houzz 2020
Best of Houzz 2018
Best of Houzz 2016
Best of Houzz 2015
Best of Houzz 2014
4 Houzz Badges
Houzz Pro Software User
Influencer
Recommended on Houzz
1,000 Ideabook Saves
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Featured Review
webuser_185221494
HU-185221494
Average rating: 5 out of 5 stars
Relationship
Client
Sandals luxury pools built my amazing custom pool and I can not say enough about it or the Sandals team. Custom built, custom designed by Trent and truly hand crafted with a raised beam, two water features, bubblers, amazing tanning ledge customRead Full Review
Write a Review

18 Reviews for Sandals Luxury Pools, Inc.

webuser_675336229
HU-675336229
Average rating: 1 out of 5 stars
Relationship
Client
It is nice to see that others have had a great experience with Sandals however, our experience has been horrible, and we feel very cheated. Trent and his workers started this project but then as time went by, it became very clear that our project was being put on the back burner due to other projects. We contacted Sandals pools way before Covid was an issue and signed a contract in March 2020 to be completed in 3 months. It has been a full year and the job has never been completed. We started to notice that we saw less and less of Trent and eventually less of the project manager as well as the workers. After many attempts to contact them, we would get two or three random individuals that did not know what to do on the project and needed direction. The pool was eventually installed 6 months later but everything around it such as the pool deck sealant and caulking, proper grading, drainage (that actually drained), retaining wall and a few other things were not completed. We were supposed to get a pool vacuum and other items per the contact and never did. In the process, two of our large trees that Trent relocated himself died due to their negligence and were never replaced as promised. We always made our installment payments on time but all we kept getting were reasons as to why the guys were not there and the key phrase "I'm Sorry". Weeks would go by without a word from anyone. We never got an update unless we actually called for one and we surely never knew when they would be back to complete their job. Trash was left in our yard until we called them about it. No one would show up for days at a time even if it wasn't raining. To make matters worse, we had them build a retaining wall for us, but the wall had to be redone by someone else because of the poor job that their workers did. Even our neighbors noticed the poor construction. This is just a brief description of our experience with Sandals. There is so much more to state that would express our disappointment with this company. We later found out on Better Business Bureau and other pool contractors that we were not the only people that this had happened too. Make sure to ask around about them. This seems to be their reputation that some may know about. Unfortunately for us, we found out too late.
Sandals Luxury Pools, Inc.
Comment from Sandals Luxury Pools, Inc.:
Hello Mrs. Cotard,

I hate this project ended this way, and that you guys are not happy. We try to make everyone happy and tried to work with you guys best we knew how. I see you took pictures of the same spot on the wall you keep bringing up that was done for free by one of our subs. We also offered to have it redone and to take care of it, moved your fence for free!. The wall in the pictures is the wall the stone mason built to hold back dirt long enough to get the fence moved.

Anyway Sandals is always willing to make things right with all customers at all times. This situation is no different. We will correct the wall that was built temporarily to move your fence, and make it look like the other 100' if you want us to. We would expect to be paid for invoices that are owed to us and come to some sort of an agreement. The finish line cant continue to move. We cannot landscape around the pool for free, we cannot build a bunch of other walls for free, but we are willing to make any part of our project scope to your satisfaction. The two trees you posted were 2 trees we moved to grade it the way you guys wanted it to look. We don't kill trees intentionally, but it can happen when they are moved in the summer time and is stated in our contract.

I don't want to get way off into the weeds on this response, but several times we were stopped and work was changed which delays the projects as well. Changing the interior finish to glass required us to order it in the middle of a pandemic and at that time it was all very uncertain, we were asked to stop work the day we tried to pour concrete because you told mark to wait you needed to call the owner about the irrigation. The rock you wanted took almost 3 months to get and we did all we could to figure that out. I am not going to try to make excuses things could have definitely went better, but again we always try to do the right thing and make it all good when possible, but after being asked to pay $23,000 to landscape your yard and build a wall where the original wall was supposed to go that you asked us to move is just obsurd. I felt it was best to regroup. As far as I know all work contracted by Sandals was complete aside from the spray deck, but there is a $9,000 open invoice that was never paid. Otherwise we are happy to do it, and offered to drop the invoice just to make you happy. We are very proud of your pool, and although you haven’t posted any pics of it we hope you guys are too.

Thansk Mrs. Cotard and if you and Fred would like for us to take care of the wall, bring you some replacement trees, or bring you a water meter cap (Not even sure about that first I have seen or heard anything about it) but whatever we will take care of that too! We are willing to do whatever is needed to fix anything we damaged!! Please let us know and lets try to work through this together best we can. Thanks again!!

These pictures were taken before the final grade and as I locate others I will update them after the final grade.
webuser_185221494
HU-185221494
Average rating: 5 out of 5 stars
Relationship
Client
Sandals luxury pools built my amazing custom pool and I can not say enough about it or the Sandals team. Custom built, custom designed by Trent and truly hand crafted with a raised beam, two water features, bubblers, amazing tanning ledge custom coping and decking and a Spa with a water feature spillover, it truly is a resort in my own backyard My daughters have spent hours and hours enjoying our awesome pool and all their friends always want to come over to our house, which is exactly why my wife and I built our pool. Custom designed and built took time but I would not change a thing especially seeing my family enjoy what was created. Highly recommended! I strongly recommend Trent and his team to build your custom pool.
orthopod13
Heather Scott
Average rating: 5 out of 5 stars
Relationship
Client
Would Hire Again in a Heartbeat! Recommend to Friends! We met with 4-5 pool builders prior to hiring Trent with Sandals. We had a new construction home with a difficult backyard. We had a large slope in the rear of the house with drainage issues, and the house was not truly a "walkout:", it dropped about 2 feet off a rear deck to the yard. Most of the pool builders would not listen, they wanted to build what they wanted to build, or said it couldn't be done, or were priced through the roof. Trent was able to transform our yard with some pretty amazing creativity. We have a sunken cabana, that overlooks the pool, and on the other side of the cabana wall are 4 stools in the pool. A zero entry-step off, enough shallow area to lounge in, and a deep hole for our kids to jump in. The stone work is great- we got a very detailed fireplace/stone kitchen in the cabana. Trent paid attention to drainage issues, and diverted all our gutters underground. His landscapers he works with were great also, I will also review them. For the work that was done, they were priced fairly: and there was an extensive amount of landscaping done. Trent was patient, worked with me on pools specs and equipment, and throughout the process it felt like he wanted to build what we wanted. We built during a very challenging time, it rained for nearly 5 months, monsoon like rain, but he eventually got it done. Trent even did the digging and grading himself...he is very skilled with heavy machinery. After each process, he confirmed that we were happy prior to proceeding with the next phase. I cant recommend Trent and his crew highly enough. Anyone that needs a pool MUST call him- he never nickel and dimed us, was honest through the process, and made changes on the fly during the process that overall improved the outcome of the backyard transformation.
bcbissell
bcbissell
Average rating: 5 out of 5 stars
Relationship
Client
Extremely happy with our approximately 34'x20' freeform pool and 7' diameter raised spa built by Sandals Luxury Pools. The workmanship was fantastic from day 1 and has held up wonderfully over the 16 months since the pool/spa were finished. Trent provided fantastic customer support, great recommendations on material selection, and designed a wonderful pool/spa combo. Our family couldn't be happier with our a pool and spa - or our experience with Sandals Luxury Pools! Thanks Trent!
jesk07
jesk07
Average rating: 5 out of 5 stars
Relationship
Client
Trent did a wonderful job with our dream pool! We were impressed from the beginning with his vision and creativity. We had a very blank area with a large hill where he was able to create and build a 10ft waterfall/slide and an expansive entertainment space complete with a 10ft fireplace and 10+ seat fire pit. With his eye for detail and meticulous nature he was able to carry out a flawless end product. Just like with any big project there were issues but nothing that Trent wasn't 100% on top of and quick to resolve and make right. We would refer him to any of our friends and family!
chrisw0317
Chris W
Average rating: 5 out of 5 stars
Relationship
Client
Sandals Luxury Pools just completed a total renovation. Trent is very professional and knowledgeable. He walks you through the entire process from quote to completion. He advises you along the way in helping choose the best stones and colors. He provides a high quality product for the most reasonable price. Contractors are usually hard to reach- not the case with Trent. Give him a call for your pool project. He's already doing a new pool for a neighbor after seeing what he did with mine.
bettinongrace
Dawn Urban_Harris
Average rating: 5 out of 5 stars
Relationship
Client
Trent was awesome to work with and flexible and responsive. The project started in May and finished before July 4th so we were able to have a pool party for the Holidays. The material quality was better then most other pool companies, we have not had any problems after install. Would definitely recommend Sandels.
jafeeneyjr
jafeeneyjr
Average rating: 5 out of 5 stars
Relationship
Client
Very response. Took ownership of the process, followed through on him commitments and built a great pool for our family to creat some get memories. Good job!
melissazstrickland
melissazstrickland
Average rating: 5 out of 5 stars
Relationship
Client
Sandals Luxury Pools designed and installed us a backyard paradise beyond our expectations. From day one Trent was honest, trustworthy and a man of his word. He went above and beyond his responsibilities to help us work with the county and our unique permitting situation. Trent came by our house daily to work, or check on the progress of the pool. He maintains a strong business relationship with his sub contractors and each one that worked on our pool was top notch and specialized in their area of expertise. In our opinion no other contractor could create our dream oasis better or with higher quality than Sandals Luxuary Pools!!!
glutenfreecutie
glutenfreecutie
Average rating: 5 out of 5 stars
Relationship
Client
Sandals Pools did an excellent job refinishing our pool. We had gotten quotes from other Pool companies around Atlanta and they had the best pricing and different options available other than just the Pebble tech brand. The stone coping is beautiful and we absolutely love the color of the Pool now that it is refinished. It is a Beautiful Caribbean Blue. Looks like the ocean water at Destin! The previous builder painted the pool Black and it looked horrible. Trent and his crew were fast and efficient and got the job done for us before pool season started. I would definitely recommend Sandals Luxury Pools!
Sandals Luxury Pools, Inc.
Comment from Sandals Luxury Pools, Inc.:
Thanks so much for tor the review. We really appreciate your business as well!
allicreel
allicreel
Average rating: 5 out of 5 stars
Relationship
Client
Trent Dove, is genuine and patient. He designed the perfect pool based on space, activity level, and colors. He spent hours/days locating the perfect color stone for the coping and pool deck.
tyson06
tyson06
Average rating: 5 out of 5 stars
Relationship
Client
Trent Dove is a very knowledgeable Pool Builder, he sat down with My wife and I and design a pool which met our family needs,very professional stand up Guy, Im very pleased with the Job Sandals Luxury Pools built for me.Excellent workmanship.
Sandals Luxury Pools, Inc.
Comment from Sandals Luxury Pools, Inc.:
Thanks for the great review and we really appreciate your business.
wayneeastes
wayneeastes
Average rating: 5 out of 5 stars
Relationship
Client
Sandals was a great company to work with. Trent had some great ideas which he rolled out and demonstrated using digital images and videos. His years of experience was demonstrated through value added design changes, continues suggestions and improvements during construction. Throughout the planning stages, Trent suggest various shapes and sizes that would fit perfectly into the yard and complimented the home. Once complete our new pool transformed our yard from a pasture to a relaxing retreat enjoyed by friends and family and the kids love it. Thanks Trent, to you and your team for this great experience
djs2014
djs2014
Average rating: 5 out of 5 stars
Relationship
Colleague
I am the owner of DJ'S Creations. I have been hired by Sandals several times to do fence work. I have installed wood privacy and black metal fencing for Trent. He has always been professional and very courteous to me. Even when a curve ball was thrown and I had to reschedule. He then has to explain to the customer, and I know from experience that is not always an easy thing to have to do. His work is exceptional quality and every customer that I have come in contact with has always spoken highly of his work ethics. I will use Sandals for any pool project that i have in the future and I quickly refer him out to family and friends that are interested in a pool or spa. Terry Scarborough
dusty2006
dusty2006
Average rating: 5 out of 5 stars
Relationship
Client
I have nothing but high praises for Sandals Luxury Pools! I met with several pool companies and Trent was by far the most personable and professional of all. My wife and I could not be happier with the pool Sandals built for us! I would recommend Sandals Luxury Pools to anyone looking for superb work and a contractor you can get on the phone when you have a question.
stephaniej38
stephaniej38
Average rating: 4 out of 5 stars
Relationship
Client
Trent was awesome to work with. My husband and I gave Trent a few ideas for a pool design and he came back with a gorgeous design that we absolutely love. He also did our landscaping and we could not be more pleased. These guys know what they are doing and it shows in their work. Would use these guys all over again. They have very competitive pricing as well!
lloyd_johnson3242786
Lloyd Johnson
Average rating: 5 out of 5 stars
Relationship
Client
My experience with Sandals and Trent Dove was awesome. Trent and his team are very knowledgeable, personable and flexible. There creative approach and understanding of the customers goals made the experience very enjoyable. I would recommend Sandals to anyone looking to make there dreams come true.
davidwoodford
davidwoodford
Average rating: 5 out of 5 stars
Relationship
Client
Sandals did the pool for my personal residence. I am extremely pleased with their craftsmanship! I couldn't ask for a better value for my money and their attention to detail was superb. They are highly skilled professionals and they have exceeded all of my expectations! I would highly recommend them to anyone needing pool work.
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4 Ideabooks

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13 Comments

Commented: Whats the tab on this pool? Also do you have financing?Send me your email address and I’ll send you pricing. We can do around $60 for the pool and the spa. If you will send me email I’ll shoot iver base pricing
June 23, 2018
Commented: Pool colorTahitian Blue wet edge
May 3, 2017
Commented: pool$45k
May 3, 2017
Commented: Pool finishSame color
November 22, 2016
Commented: TreesItalian cypress
August 24, 2016
Commented: Size?8x20 the large area and the smaller tan ledge is 4x5 on average it actually changes a little. We had major constraints on this lot.
August 21, 2016
Contact Sandals Luxury Pools, Inc.
Sandals Luxury Pools, Inc.
Average rating: 5 out of 5 stars
Website
5532 Elders Ridge Dr.
Flowery Branch, GA 30542
Typical Job Cost $40,000 - 500,000
108 Followers
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