The Pool Boss

Purchasing a pool isn’t easy. There are a ton of decisions that need to be made about size, depth, shape, stone, color, finishes, grade, landscaping, etc. After going back and forth for a year we decided to have our pool done this summer. We trolled review sites for days and landed on 3 pool contractors. After meeting and talking to all of them, hands down, Chris from The Pool Boss was the most knowledgeable about the latest trends, technology and designs. It was clear to us that he takes great pride in what he does and makes it a point to deliver a superior product. From start to finish the process was efficient and transparent. We had a ton of questions about our pool and our overall yard design. Not only was Chris patient, communicative and very helpful but he went a step further and put together an actual design that incorporated all of the features we wanted in our yard. He recommended stone manufacturers to complement our more modern design choices and spent time in our yard with us laying everything out. The install crews are all business, they show up, smile, say hello and go right to work. Joanna in the office is also extremely helpful and would reply to emails and phone calls quickly. The Pool Boss is very good at communicating, setting expectations, explaining the process and meeting schedules. And most importantly when they said someone would show up, they did. Chris and team, my hats off to all of you for mastering the process and exceeding expectations.

This year we undertook a number of home improvements and of all the contractors we dealt with The Pool Boss was the most professional and responsive. Like with any project we have come across issues, but The Pool Boss continues to work with me to get them resolved. 1. Our pool cleaning robot, kept getting stuck on our drain covers, so The Pool Boss gave us special drain covers so the robot stopped getting stuck. 2. I have a salt water pool and the chlorine generator (a Hayward Aqua Rite) shows an incorrect reading. The Pool Boss has sent a technician twice to try and fix it and has now put me in direct contact with a Hayward Rep who is trying to resolve the problem. This issue is still ongoing, but The Pool Boss continually calls me and sends me emails ensuring that they stay on top of the issue ... I hope to post a resolution shortly. This is the first time we have had a salt water pool and The Pool Boss has been patient with all the silly questions that I ask them and helped me through the process. For initial set up, they sent a technician around to teach me how to use the equipment. I did not grasp all the functions the first time around, so they then sent another technician to give me another tutorial free of charge. In general I think the service they offered was excellent and at no point did I think they were trying to up-sell me or charge me for extras. I would highly recommend them to anyone who wants to install an in-ground pool.

Get a pool they said - it'll be great they said. They were RIGHT. Chris and his team at the Pool Boss are nothing but the MOST PROFESSIONAL, KIND, RESPECTFUL group of people I have ever come across. We got quotes from FOUR pool companies, recommended by friends and family alike. We chose the Pool Boss because we believe he had no hidden costs or fees. When comparing the companies and calling back and asking - what about soil removal? Plumbing? Electric work? All we heard from the other companies was... oh, I forgot... that's extra. NOT with the Pool Boss. Everything was spelled out IN WRITING from day one. Our amazing oasis is completely installed and ready for inspection and there were no additional "surprises"! I challenge you to find another company that works with such integrity!! You're still reading? GREAT!! The ladies in the office - Joanna and Lauren - have you ever had to deal with your town on a project? I have never had the pleasure (insert sarcasm). I left town hall crying on more than one occasion... and all it took to calm my fears was one call to the office and everything was handled in an instant. These two fabulous women are the heartbeat of the company for sure. Excavation and soil removal team. On day one of our project... the coolest cats in the biz showed up at our home... EARLY... and went about their task seamlessly. When you have someone fondly nicknamed "Crazy Eddie" with a giant machine in your back yard digging a giant hole, you may worry. Not with these guys. They did minimal (necessary) damage to our property - which is to be expected when hauling 17 full dump trucks of dirt. They dug our pool exactly to specification with razor precision. The men who built the foundation for our pool (Chino and his team) were nothing short of amazing. Working for HOURS nonstop in the blazing July heat - never complaining... it was a sight to behold! I was greeted each day with smiling faces and was kept informed during the process... always knowing what was coming next. The frame arrived and Chino and his crew put together a pool like it was a set of Legos!! Walls went up, were screwed in and we were ready for our liner!! Our liner... Joanna sent us a link to choose our liner. We had our liner all selected - we had a "look" in mind. We showed our choice to Chris and he told us that the liner we chose was not going to work with our vision. He suggested another and showed us completed pools with that liner in place. BOY was he right. Our pool SHIMMERS!! It's GORGEOUS!!! Liner arrives... Chino installs it in 15.2 seconds (perfectly) and 7 seconds after that - the WaterMan arrives. Here is another example of Chris surrounding himself with the best. John and his son arrived with beautiful crystal clear water that was NOT overpriced... just in time for a 100 degree day! Three truckloads later and our pool was full :) James the electrician is now our friend AND we will never use anyone else for electric work in our home. James worked tirelessly to make sure the specifications for our electric to our pool was impeccable. He even calmed down a very cranky (shocker) town inspector... who was complaining about work from a completely different electric contractor that was not up to code. James fixed the shoddy work performed by someone else at no cost. Saved the best for last... DON. The icing on the cake. Don came to show us how to work EVERYTHING on our pool. Entertaining and educational at the same time, I am now a PRO at all things related to our pool. I am not mechanical, but I can take care of my investment with ease, knowing that if I get confused I can hop online for a tutorial or on the phone and get the team of professionals at the Pool Boss to help in an instant. Chris and your team at the Pool Boss... thank you for helping build our dream pool. We will spend many, many years in our back yard joyfully thanks to you. HIGHLY RECOMMEND! Blessings, Dawn and Shelli Williams

Chris and his team were extremely professional, always arriving when they said they would and delivering on the timeline agreed to. They are very knowledgeable and our inground pool was installed beautifully, according to all codes, and maintained weekly with no problems. They are always available for any questions or concerns and return all messages in a timely manner.

We put in our pool 3 years ago & couldn't be happier with it. Chris and everyone at The Pool Boss, from the initial meetings to even now with weekly maintenance have been nothing but professional, helpful and a pleasure to work with. I would highly recommend them for anyone thinking about putting in a pool.

After getting 3 or 4 outrageous quotes, we called The Pool Boss and had Chris come for an estimate. He was very reasonable, understanding and helpful with suggestions of the size, shape and options we could select from. His estimate was realistic and his time frame accurate so we knew what to expect and when we would have a fully functioning pool. His staff was professional, responsive and always very helpful. The installation is quick, the permitting is not. Chris's team was experienced in that process and works with many local townships. His team always came to our home to manage any needed inspections, we did not have to take time off work and wait for the township. Once the pool was up and running, they were very responsive to any questions we had or service we might need. They helped through closing and I couldn't put a better recommendation out for Chris and his team.

We have smaller backyard but really wanted a pool so we could enjoy the summers with our three young children without having to leave home for a long trip to the beach or a crowded day at the town pool. Chris and his team designed a wonderful pool for our backyard. It’s large enough to get a good swim in but doesn’t take up our entire yard. They did a wonderful job landscaping the area and have provided excellent weekly maintenance service as well. We’re so lucky we found them!

We moved into a new house with a big backyard specifically so that we could build a pool. Without knowing much about the process, we talked to as many people as we could. When we contacted Pool Boss and Chris came to our home, we immediately knew that we wanted to work with him. From the beginning of the process until completion, Chris and his team were professional, responsive and helpful. Even when we had questions about the mechanical aspects of the pool after the job was complete, Pool Boss sent people out to help promptly and free of charge. Extra kudos to Joanna in the office who coordinates everything flawlessly. If you are thinking about building or renovating a pool, you cannot go wrong with Pool Boss!

After deciding we wanted to install a pool in our backyard, I interviewed 4 builders. Chris was the most patient, knowledgable, and assisting. He kept his promises and was very organized. I am retired now, so I am very careful with spending, but it is priceless seeing the joy on the faces of my grandchildren swimming in the pool that Chris & his team built! Chris transformed our backyard in the house where we lived for the past 25 years into something completely different and I am so happy we decided to invest in this project. We now find ourselves spending much more time outside, whether it's to swim, entertain guests, or just spend some quiet time, poolside. Chris also surrounds himself with good people. The office workers are very polite and professional. You can communicate with them easily by phone, text, or email. I was in communication with Joanna and Lauren at his office. He has pool designers that will help you a lot to satisfy your preferences. It is really amazing to see, under his supervision, how efficient and hard-working his team is. Don K helped me with orientation, maintenance, and operation. He even gave me a refresher course one weekend because I forgot some of the instructions. I am also very happy with the recommendations he gave me for our fence, electrical, and paving work. You can see from the pictures I included just how much our backyard was transformed, and the whole process was very quick and efficient. I would highly recommend The Pool Boss to anyone. Thank you!

The Pool Boss is an amazing company. The customer service is exceptional. Having no experience as a pool owner, they walk you through the process and continue to do so. Highly recommend!

The Pool Boss made the process so simple and easy. The decision to put in a pool can be very stressful and nerve wracking but Chris and his team helped with every step along the way. I would highly recommend them to anyone who is considering this project. Thank you for helping us creating our backyard vacation!

The Pool Boss is a wonderful company! The owner, Chris, and his team are just amazing to deal with. They are knowledgeable, reliable, meticulous and passionate about their work. This company has made our dream come true. The Pool Boss is the company you want to hire to secure a seamless, worriless project. They are expert at project management. A heartfelt thank you to the entire team at The Pool Boss for a job well done.