Tile & Stone Contractors Near Lititz

“I’ll begin by saying that the first thing I did before writing this review was to read the lone one-star review. Notably, it was absent any detail and - as typical with one-star, negative reviews - only contained words that will click with emotions. My experience could not be farther from that. From the moment we began exploring Black Forest Design & Build as an option to complete our Kitchen and Living Room renovation, we were impressed. Responsive. Detailed. Thorough. We were hosted at their office in Lancaster to receive a formal presentation on the options that they had prepared for us. Full conference room spread of considered finishes - knobs, paint colors, tile samples, fabric swatches. They considered and understood that this was a home - our home - not a job. That care continued throughout the design and finalization process. We were presented with options, if those weren’t to our preference we were provided other options (or, even, our own design suggestions accepted). The final design and detail were a collaboration between BFD&B and us. This is all BEFORE they came on-site to our home. The experience only continued to be amazing from there. Our Project Manager was a dream. Asked questions, kept the work space immaculate - not because it was their work space, but because it was our home. As work progressed and we visited the site (which I did daily), we were asked our thoughts on progress, if we had any items we wanted to change - we were always given the option to make adjustments until the very last moment. Don’t want this outlet there anymore? Great, we’ll scrap it. Want a new outlet here - now’s your last chance before we have to have this wrapped. Every human with whom we interacted at BFD&B was professional, caring, and considerate of us and our home. As our renovation progressed, we’d have neighbors asking us “how’s it going? What surprises did they throw at you?” Those questions were asked based upon their past experiences with lesser teams than BFD&B - they had a conclusion in mind based upon their experience. Our experience was a breeze and a dream. Never once did I have a complaint. We’re eager for Black Forest Design & Build to complete more work at our home - perhaps a laundry/mudroom refresh? We’re not sure, but there’s only one choice in our mind - Black Forest Design & Build.”

“Mike worked on demo of kitchen floor — herringbone porcelain tile was installed after old floors were taken out. Mike was clear and detailed in his explanations of the project and we even put in some extra structural support in the basement to accommodate the floor sagging in kitchen (house was built in 1920) ... very happy with the job and would recommend Mike/Brink to anyone looking to get home improvement projects done.”

“We all know how difficult it is to find a trustworthy contractor. Mckenney does excellent work & has great communication, so we are definitely looking forward to the next project, & the one after that”