Guy's Floor Service Inc.
Backsplash Installation, Countertop and Tile Sealing, Countertop Installation, Custom Countertops, Granite Countertops, Marble Countertops, Natural Stone Countertops, Quartz Countertops, Solid Surface Countertops, Tile Countertops, Tile Installation, Custom Flooring, Floor Refinishing, Floor Sanding, Flooring Installation, Flooring Sales, Laminate Flooring Installation, Wood Finishing, Wood Floor Polishing, Wood Floor Refinishing, Wood Floor Staining, Wood Flooring Sales, Countertop Design & Installation
Aurora, Denver, Englewood, Westminster, Littleton
2012 Top 100 Retailers & Contractors Award 2014 MAME Best Design Center Award presented by HBA of Metropolitan Denver
Guy's has been standing behind our work for 75 years. The information you posted in anger to multiple social media outlets was premature; it was written before your complaint could be addressed by Guy's and/or the home builder involved. Hardwood gapping is to be expected in Colorado's climate because wood is an organic material. It is hygroscopic, meaning it expands and contracts with fluctuating humidity levels. This is well documented in our Care & Maintenance materials - even requiring a signature from clients to confirm their awareness and understanding. Your floor's gaps are well within industry tolerances and are not a result of poor installation. Rather, they are the result of seasonal moisture changes and the extremely low humidity levels you maintain in the home. Because of this fact, we will not replace a perfectly good floor. However, we have agreed to use minimal wood filler and refinish the entire floor in order to satisfy your concerns. We feel there is an important distinction to be made between poor quality/craftsmanship and homeowner expectations that are not in line with the nature of the material itself. We sincerely hope you will rediscover the inherent beauty of hardwood, along with all of its variable characteristics.