Calgary, Calgary Metro Area, Canmore, Chestermere, Okotoks, Cochrane
• Marble Institute of America (MIA) member• Canadian Home Builders Association (CHBA) member• Calgary Construction Association member• 2008 CHBA Sam Awards Winner• 2011 Alberta Business Awards Winner
We are sorry to hear that you did not have a great experience with Icon. When you were in the showroom, we were very transparent that the product was quartz. You referred to the product as granite in the emails and we did not correct you. We admit that was our error and should have taken the time to correct you.
As for the seam, the slabs are maximum 116” and your island is almost 123”.
With the shape of your island and the dimensions, it’s impossible to do it without a seam because the slabs are too small. Seams are to be expected on any island measuring 108” x 52” or bigger. Overall, seams are not a problem and are acceptable as an industry standard.
When it’s necessary to do a seam, we do everything in our power to make it perfect, as we did for your project. We took extra care to make sure the seam was not in a wet or steam heavy area. You did sign papers to confirm your different choices. You also signed a term and conditions sheet that spoke about that the seam placement is determined by Icon once templates have been made.
Customer service is incredibly important to us and we want to apologize again for your unsatisfactory experience. We are not free of fault and will use this review to become better for our future projects!
- ICON team
Thank you for the positive feedback in regards to our installers. We take our commitment to providing our customers with not only the best product but excellent service as well. Please contact our office and we will gladly coordinate a service call to address the concerns you have regarding your counter top.