11100 W. Silver Spring Road
Milwaukee, WI 53225
Backsplash Installation, Countertop Installation, Countertop Sales, Custom Countertops, Granite Countertops, Marble Countertops, Natural Stone Countertops, Quartz Countertops, Solid Surface Countertops
Bayside, Brookfield, Brown Deer, Butler, Elm Grove, Fox Point, Germantown, Glendale, Greenfield, Hubertus, Lannon, Menomonee Falls, Mequon, Milwaukee, New Berlin, Richfield, River Hills, Saint Francis, Shorewood, Sussex, Thiensville, Waukesha, Wauwatosa, West Allis, West Milwaukee, Whitefish Bay
One of the largest Granite countertop manufacturers in the state of Wisconsin! The only Wisconsin fabricator that is accredited with the MIA (Marble Institute of America).
I was sorry to read in your review your concerns regarding the edge of your countertop. I regret the delayed response from the October 2016 review regarding your countertop installation done in February 2016.
On one of your several visits to KG Stevens during the selections process, were you ever shown the edge table we have available to make your edge selection? This is a standard process in working with our customers on making selections. The edge on your countertops is the one that was approved and signed off on by the designer you purchased your countertops through. That drawing indicates what our flat eased edge looks like.
I am sorry to hear that over the course of 9 months the wear and tear on your countertops has created a chip.
The material chosen for your countertops is LG Viatera. LG does have a warranty on the Viatera material. We would be happy to send someone out to see if this is a warranty issue.
If you would like us to take a look at the chip, please contact our service department.