Milano Granite & Marble Corp
Backsplash Installation, Countertop and Tile Sealing, Countertop Installation, Countertop Repair, Countertop Sales, Custom Countertops, Granite Countertops, Marble Countertops, Natural Stone Countertops, Quartz Countertops, Solid Surface Countertops, Tile Countertops, Tile Installation, Tile Repair, Tile Sales
Bayonne, Bensonhurst, Brooklyn, Carteret, Coney Island, Cranford, East Newark, Edison, Elizabeth, Hoboken, Jersey City, Kearny, Linden, Long Island City, Manhattan, New York, Newark, Perth Amboy, Rahway, Sayreville Junction, Secaucus, South Orange, Westfield, Woodbridge, Short Hills, South Amboy, Staten Island
The scope of work that was originally contracted to be done were counter tops, hardwood flooring, carpentry work and plumbing. We made it very clear from the beginning that we do not paint and paint work was also never included in the contract. On a multitude of different occasions, you insisted that we add painting to the contractual agreement and so to ensure that you would be happy, we hired a professional painting company. As far as the paint job behind the washer/dryer, it was painted, but due to the fact that the paint color was so similar to the original wall color, it was difficult for you to see. Your walls are also over 100 years old which affected the overall look of the paint job as well.
In reference to your comment about the work being "shoddy", your walls needed a great deal of repairing and this is not something that we were contracted to take care of. Unfortunately, you were not happy with the painting company's services and would not allow them to come back to touch up and complete the minor discrepancies that you had. When planning out our work schedule with you, there were many dates and times that you were opposed to due to personal obligations that you had. We did our absolute best to work around your hectic schedule, and with you being out of town quite frequently, it was difficult to complete the work in a timely manner.
In reference to the desk top, our installer was aware of what needed to be done. You assumed that he didn't and took it upon yourself to explain in detail. There is constant communication between the owners and workers of the company, and we are always on the same page when it comes to the projects that we are working on. We credited you $5,000 which was almost three times the amount of the paint work and it was agreed upon that this was amicably resolved. It is unfortunate that you are still not happy and that you felt the need to slander our company name on a social platform. We have successfully been in business for over fifteen years and we pride ourselves on all of our positive reviews and happy clients.
We wish you the best of luck in your future endeavors.
We are sorry that you are unsatisfied with the end results. Please take into consideration that your brick work for the outdoor BBQ was not level. My installer needed to shim the counters in order to level them, hence leaving a gap between the brick and the stone counter. After careful review, I found that my technician was specifically instructed by your wife to not fill in the gap under the countertop because you would be handling that yourself. Upon completing the installation your wife paid the balance & tipped my installers thanking them for a job well done & for not filling in the mortar joint as it was a specific color. Upon speaking with Rocco, our owner, he expressed that he would be willing to fill in the gap for you, however you declined his offer. We do not wish to leave any customer unhappy and are still willing to rectify any issue you may have. Please contact us so we can begin to rectify.