Pacific Granite: Maple Grove, Minnesota

The counter top is nice and so is the sink but the sink has come loose twice. They "fixed" it the first time but refuse to do anything now. They looked at the pictures I sent and told me that the sink is completely supported. The gap along the fixture side is 3/8" with nothing there, no adhesive, no silicone. If you want service after the sale DO NOT USE PACIFIC GRANITE.

We selected Pacific Granite after looking at several local fabricators. They were FANTASTIC to work with! We could not have been happier with their prompt communication, excellent customer service, project management and timeliness. Their price was fair, and competitive, coming in less than fabricators with large, flashy showrooms. We would recommend them to anyone, and will be doing work with them again!

This company is bad. They outsource installation, and in our case the guy did damage to our house. When I called to complain, they simply ignore my calls and emails. AWESOME

I had ceramic countertops for 20 years, before my granite tops. Anyone who has ever had to endure ceramic, will know what I mean when I say the improvement was 1000%. With that said, I don't have an incredible amount of money, so it was a huge decision. I wanted easy, and I wanted indestructible. I also prefer the looks of granite over anything else, but I also know that it is porous and needs to be sealed annually. What I didn't know is that all granites are different. I started out thinking I would install them myself. I do all types of construction, and thought I had enough skill to do it adequately. After watching Pacific Granites crew, I realized they had a very unique set of skills. I am very glad I didn't try this. Also, Pacific Granite's prices were very close, to what it would have cost me to do it myself (I thought their prices and selection were amazing). My countertop is flawless! I had one seam, and the installers did the seam so perfectly, you have to be on top of it to see it, and you can barely feel it when you run your finger over it. Pacific Granite uses highly skilled installers. Ok, now I know what you are thinking, because I thought it also. What if you weren't 100% happy with something? Well, they ran a little short on the back splash, and I noticed a splice in one of my backsplash pieces. It was done very well, and when Dana, from Maple Grove Pacific Granite called to see how I liked the installation, I mentioned it to her. I work in construction, and I really felt guilty even bringing it up, but that was all it took. Dana had a new back splash in the works and I just got it installed today. This is after they had their money, also. Many companies will never respond to something like that after they have the final payment. I was being very picky, but the entire installation was perfect, with that one little exception. I bothered me. Now it's perfect! I could of easily lived with that back splash, but now I feel like I could have never done better elsewhere. Pacific Granite has high ratings on Angie's List, and also the BBB. My niece is a contractor on Angie's list, and I know a high rating is a big deal. I'm also skeptical about black marks on the BBB, but Angie's list is what sold me. So here is what I'm saying, shop everywhere else, check out all your options, but make Pacific Granite your last stop. You won't need to go farther. They have an incredible selection of all the stones available. I think the prices are awesome, but find out for your self. Also feel comfortable you will be happy when the job is done. Pacific Granite is a no-brained. I have a couple of custom bathroom tops that I'll be back for. I am very happy with this company. I am making it a point to review them like this, because everyone reviews when they are unhappy, but we forget (I'm no different) when they do a tremendous job. They are very patient and excellent to do business with. I will continue to recommend them, and do business with them my self.