Sudbury Granite & Marble, Inc.
Kitchen Countertops, Natrual Stone, Engineered Stones, High Quality Tile Selection Sudbury Granite and Marble believes in making your kitchen and bathroom comfortable in a stylish way. Along with giving your home a makeover with granite and marble, we offer tiles. Though the tiles we sell are suitable for any place of your house we specialize in designing your kitchen and bathroom.
All of New England. 2 Showroom locations Showroom and Fabrication 12 Rosenfeld Dr, Hopedale, MA 01747 (508) 478-3976 CT Warehouse: 30 Homes Rd, Newington - CT (860) 521-5121
We at Sudbury Granite work very hard to educate our clients about the characteristics of natural stone (dry veins/ surface pits) and how to properly maintain their stone for years to follow. All of our sales representatives provide their clients with a pamphlet which explains in detail, how to properly care, seal, and maintain their natural stone. Due to the fact that it is natural stone there are going to be imperfections.
At the initial selection of your slab no defects were present. The ring marks you are referring to was brought to our attention a few months after the counters were installed. When we went to do an evaluation it was to our surprise to see so many ring marks left on the stone. It was stated that the ring marks were from a cup of water. For us, this was a new occurrence with this material. We asked to give two weeks to do some testing and form a hypothesis. After 3 weeks of testing a sample of the stone and consulting with the stone processor in Brazil, we were not able to replicate the ring marks on the same material that were claimed to be from a cup of water. We are still in the process of trying to replicate the issue using different products, liquids, etc.
Due to the fact that we do not know exactly what caused the ring marks, we suggested having the surface re–polished to fix the issue. There was a disagreement for a charge of $250.00 to provide this service. This fee was to have one of our polishers to travel from MA to CT to polish the stone counter top and see if it would help remove the ring marks. A mutual agreement for this service offered was not obtained therefor a polisher did not go to the residence.
Sudbury Granite and Marble as a company, simply cannot be held responsible for how the clients choose to maintain and care for the stone after we complete the installation. We continue to please many clients after 15 years in the business of natural stone. We do the best possible job to educate our clients on how to carefully clean, seal, and maintain their natural stone for years to come.
For further information in regards to this matter please contact or log in MIA (Marble institute of America). http://www.marble-institute.com/consumers/care/
We at Sudbury Granit & Marble do our best to meet a client’s expectations. Our staff works hard to spend time with all of our clients, appointment scheduled or not, to select material and educate them on what to expect when purchasing natural stone.
All clients are given the opportunity to view and select the individual slabs that will be used to fabricate their project. At times, it can be overwhelming for some to view over 100 colors available at our Mendon warehouse. Our staff works hard to guide clients through the process of finding the right color and pattern for each and every project.
We do take the time to explain to customers the natural characteristics of natural stone. Veins, fissures, surface pits occur naturally and can be found in every slab sold to fabricate countertops. When there is a natural feature within a selected slab a client does not want to use, we do our best to work around the area, but we do strongly express to each person that it may not be possible to avoid it entirely. We explain the templating process and the many factors that determine the size and shape of the individual pieces that could be used to create their new space. Our technician’s review a client’s selections and review the area template with each client, giving them another opportunity to review their choices and to understand the overall process.
In regards to the Tahoe material used to fabricate the island below, there were only two slabs available at the time the client selected material for their 80 square foot project. An additional seam was offer on the island to accommodate the client’s request to not have the vein on the island, but the client opted for no seams. Based on the size and shape of the island, and the size and shape of the other pieces needed for the project, it was not possible to place this piece on either slab selected to avoid the vein. (See photos). As you can see in the photos, piece number three (3) corresponds to the island in question. Based on the size and shape of all the pieces required to complete this project, it would not be possible to place piece number three (3) on either slab selected and avoid the multiple veins on the island section without placing it on another piece within the kitchen.
Our Accounting Department did acknowledge and correct the billing error regarding the incorrect charge processed in relation to the vanity that was not template or installed. The error was discovered during a routine internal audit, prior to the credit card dispute. The homeowner was promptly issued the proper credit.
Our goal at Sudbury Granite & Marble is to give each and every client a positive experience when creating their new space. We realize renovation projects, of all types, can be stressful and overwhelming at times. We do our best to work with clients to answer their questions and meet their expectations, but errors can happen. When they do, we work hard to correct.