Twin City Discount Granite is a local, family-owned business that provides top quality granite throughout the Twin Cities. Twin City Discount Granite employs our own in-house fabricators and installers to ensure that you receive the highest quality of customer service, workmanship, and satisfaction.
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1 Review for Twin City Discount Granite
After I purchased new countertops from TC Discount Granite on 2/10/16, I scheduled a time with them to pick out my granite slab. I took time off work and picked out the slab. We laid out exactly which piece would go in each section of the kitchen. We spent extra time so the lines in the granite would match up well when there was a seam between two pieces. On installation day, it took all of 5 minutes for the installers to drop a large piece of granite on my new cabinets and floor. They snapped off a door and scratched up custom made cabinets. The piece of granite cracked in half. This meant that the installation had to be rescheduled for another couple of weeks out, forcing me to take another day off work. The installers assured me that everything would come from a new slab so that the seams matched up. TC Granite did pay for the cabinetry, but it was hours of my time to coordinate this. When TC Granite came to install the granite again, it was clear that one piece was from the original slab and the other was from a new slab. The seam didn't match up at all. There were gaps and small holes along the edge of the granite that was along the wall. They assured me this was okay because the back splash would cover this up. Within four or five months of the installation, there was a large crack in the granite next to the sink. I emailed the manager, Mark, about this. His solution was to show me how to fix this with super glue. I let him know they should fix the countertops, and he said they're not liable. After several more emails (many of which were ignored), Mark offered me a $50 credit to have it fixed by one of his guys. He gave me the guy's info and said the guy preferred to be texted. I have texted this person and called several times with no response. At this point, I have no interest in working with TC DISCOUNT Granite. I would just like to make others aware that they DO NOT stand behind their work. Beware! There are much better granite companies in the Twin Cities. You get what you pay for. Mark Harms and his company do not stand behind their work or their product. If anything happens to your counters within months of the install, he will flat out tell you that you misused your countertops. To Marks response: We had our countertops installed in March of 2016 and began complaining in August of 2016 after we noticed a large crack in the granite. That would be 4 months Mark. When calls were not returned in August of 2016, I began emailing him in September of 2016 to document everything. Mark tries to spin this that we complained a year after install which is not the case. He will also try to accuse you of not knowing how to properly use a countertop if anything happens which is laughable. This company and it's management are shady. They do sub par work, and they'll do nothing if anything goes wrong. Do yourself and your house a favor and stay away!
Coon Rapids, MN 55448