Associated Building Supply Inc.

So happy we found Larry! He saved us thousands on our windows and set us up with a really great window installation company. If you’re getting new windows, this is the only way to go! Thanks so much, Larry!

We placed a very large order of Western Window products through Rich Mathieu at Associated Building Supply, Inc. There were 28 doors and windows with many of them being complex custom units. With most large custom door/window orders there will be some unforeseen problems. It's how companies respond to these problems and how quickly, that shows their commitment to the customer. Rich worked with his Western Window representative to resolve our issues quickly and effortlessly. We have worked with other door/window distributors in the past who were unable or unwilling to respond to their customer's issues, resulting in a far less satisfactory outcome then we experience with Associated Building Supply, Inc. At the end of the day, we understand that construction is not always a perfect and smooth process. However, working with professionals who see themselves as team members rather then adversaries will help smooth out the bumps encountered along the way. Rich Mathieu and Associated Building Supply, Inc. are in that category.

J.T. Masters has worked with Loren, at the Associated Building Supply location in downtown Los Gatos for many years. They are one of our valued partners in supplying our clients with quality products and superior service. Our partners help us define our brand and Loren and his team collaborate with our company to offer the best products and support those products with outstanding service. Loren's flexibility, quick response time, and attention to detail supports us in providing an excellent experience for our customers. Thank you to Loren and his team at ABS, Los Gatos.

We paid Joe Younan ABSi rep from Costa Mesa $150,000, but received incorrectly sized windows and sliding doors. We hope that ABSi will reach out and resolve this in a timely manner.

Bob Parliament at ABSi helped us with selection of the right product for the Vista-Wall in our office. It took very little time for him to provide pricing and get us the shop drawings we needed for a fast track project.

I am a licensed architect (Impluvium Architecture) and I worked with Bob Parliament of ABSI to supply my doors and windows on my personal house with Wester and Reveal and I couldn't be more happier with the products and service. Not only am I thrilled with the outcome of my own house but I have also recommended them to all my current / new clients where often they will go down to see Bob in the ABSI show room in Dublin CA. When I ask Bob to bring samples and meet with my clients he makes it happen. He also supplied another large house that I did in the Sacramento Area and I will continue to use them for my Window and Door recommendations.

If Houzz permitted me to ascribe 10 stars out of 5 to Associated Building Supply, they would get them! ABS supplied all the Western Windows in our home in the vineyards of Napa Valley three years ago and did a splendid job. But service didn't come to a dead end once they delivered the goods. Their extremely knowledgable and very supportive salesperson, Allen Musser, has been called back to our home twice to measure different casement windows, broken on different occasions by vineyard workers wildly wielding their weed whackers (try saying THAT three times quickly!). On each of these two occasions, Allen returned to our home quickly and without attitude and found us a specialist to install the replacement panes once they were manufactured. In a world where service people are often unreliable, it is GREAT to know that Allen and Associated Building Supply stand behind what they originally sold us. I'm hopeful that we won't have anther weed-whacking window incident... but the good news is that, if we do, we'll always to look forward to connecting with Allen again.

Bought 83k of doors and windows from san diego sales rep - front door failed within a month of install in 6/17 - warping, coming apart, inoperable - finally emailed founder and ceo chris cole, still no response - will happily withdraw this review if they take responsibility - it is awful to have to have to grovel and file complaints to get service on a legitimate situation - but when months of texts and emails go unanswered, one if left with no choice the door deteriorates further everyday they let it go - repair, replace or refund this door - salesrep very responsive until the door failed Chris cole please contact me!!

It is incredible to me that there were so many 5 stars reviews. We have the opposite experience. We ordered 40K of Western windows through them early September, 2016 and was given a 6-8 weeks lead time. The shipments had errors and missing items and we did not receive the last piece of window (with some details still missing) until sometime end of February/early March, 2017 causing lots of delays on our project. It is now towards the end of April and we still have not received all of the parts like handles and locks and weather stripping. Not only are we not receiving the items, and that they are not actively helping us to get Western to send us the items, the sales rep was not responsive and required lots of following up and then disappearing. And then we were told that a person dealing with our account just left the company as if that was relevant to the delays. The person left early April or end of March or something, which is still about 6 months since our order, our sales rep was in all communication but did not help make things go faster at all... After calling customer relations, we finally hear from the sales rep again. But were again told that he will get back to us about an estimate in 24hr... 24hr later, we are still waiting for the estimate...

We were well into the planning of our project when we met Adam Baker of Associated Building Supply. Frankly, we had many questions and he was always ready to provide a quick response or run down the answers. The replacement of our sliding glass back door with a bi-fold took a bit of preparation and careful consideration in the selection of door options. Adam was familiar with the products, his advice was spot on and he even helped ensure the delivery went without a hitch. We are loving our new open style of back patio and would highly recommend you contact Adam Baker if you have a home improvement project in the Auburn CA area.

We had excellent experience working with Daniel Lorber. for customized windows for a new construction in Fremont. Initially, there was some wrong calculations and windows supplied did not fit. However Daniel was very courteous and refunded our deposit for that portion of the windows. This was despite the fact that I had signed the contract and therefore was equally responsible for wrong calculations. He has been very professional in giving quotes. Delivery of windows was on time and quality was very good. I cannot ask for any better services than this company

They are honest, knowledgeable and responsive. And work closely with architects and contractor to resolve conflicts, during DD and also in the field.