CGI Windows and Doors, Inc.

Company that doesn't stand by their product. Called to get replacement latch mechanism parts for the hurricane door and I was told to contact the dealer who sold them to my contractor. How in the world can you find out what dealer they were purchased from? oh and good luck getting hold of contractor 5 years ago. Also who keeps the receipts from the purchase of windows and doors!? I'm getting run arounds while there is 10 year warranty. Stickers on doors say CGI windows and door and their contact info, but they won't honor that. We spent $50,000 on sliding door alone and please do some research before even considering this company. Won't be their customer in the future and won't recommend them to anyone.

Terrible customer service. I needed replacement parts for my sliding screen doors and they were not helpful at all. I was unable to find the replacement parts anywhere on the internet after hours of searching. I sure they are still using the same parts. Called 2 of there local dealers and they were not helpful also.

Buyer beware... can’t always be sure that you are getting what you think you ordered. I ordered both operating casement windows and fixed casement windows to be installed in new construction side by side. The problem is they do not make a fixed casement window that matches the operating casement window in the series I specified. The width of the frame is a totally different size and the mullions do not line up. The windows look totally ridiculous next to one another. When I complained CGI came back with a "Detailed Customer Proposal" that shows an operating window from one series and fixed casement window from another with the same frame and mullions but the fixed windows were 10% more than the operating windows. Subsequently when I went to CGI to get the problem corrected they said "we do not make a fixed casement to match the operating casement in the series you ordered" and if I wanted all the windows to match the ones that I had already taken deliver on I would have to replace the fixed windows with operating windows. Needless to say I was very upset that the company didn't explain that to me when it was known to them that the windows would be side by side. Anyone who has had some experience purchasing windows would have no reason to think that a window company would not manufacture a compatible fixed and operating windows to match like every other manufacturer of windows such as Pella, Anderson, PGT, Jeld-Win, etc. CGI said that it was my problem that I did not know that they did not make a matching fixed casement window to match their operating casement window. In order to correct the problem I had to replace all the fixed windows with operating casement windows and pay for them costing me thousands of dollars. If anyone is interested I have 5 fixed windows in bronze that the company would not take back.