Everest Siding and Windows

We do apologize that our course of action regarding your siding project upset you. We did not become the largest LP SmartSide remodeler in Texas and the most award-winning siding company by providing less than excellent services to our customers. We are very careful in selecting the highest quality crews and training them to become the highest trained in the industry. We work diligently and professionally to ensure our customers are 100% satisfied with our work; therefore, we take no down payments and ask for payment only at project completion and 100% customer satisfaction.
One of the requirements we have in exchange for providing the highest quality products on the market, most comprehensive and longest warranties in the industry and price guarantees, is to work only with customers who demonstrate that they value our expertise and trust us and our workers to perform services on their premises. We are sorry we could not do business together, but we truly think we are not the right company for you and this is why:
1. You wanted to take advantage of our finance options, but you didn’t want to give us the driver license, monthly mortgage payment amount, or social security number because you never heard of a financial institution that needs all that information.
2. We honored our promise to price match and now you are complaining about giving you the discount.
3. You complained about us attempting to do your project too fast. Then you delayed the start of the project multiple times over the course of a couple of months and now you are complaining about us having “very few attempts to begin the project.”
4. You complained the trailer was half full with garbage, but it only had the tools which the crew needed to do the work. We understand you could not see what’s in the trailer by only watching through your camera from work, but it would be respectful to have the facts straight before you accuse people of any wrong doing.
5. Crew members walking around the property antagonizing your dog- we can’t do our work without walking around the property- we apologize for the discomfort this may have caused your dog.
6. We take care of permits or HOA if our customers ask us to. It is not our responsibility, but we do it as a courtesy to our customers when they ask us and give us the HOA information.
7. Richard didn’t fail to give you answers to your questions; you just didn’t like his answers because he could not tell you exactly how many lengths of siding we will install every hour. As he told you, we can’t know what’s behind the siding before we take the old siding off your house. If we need to replace studs, do mold remediation, add insulation, we might just work on one wall all day. This is not a lab-controlled experiment, but a siding remodeling project on a home that is over 30 years old. Based on our experience, there will be plenty of issues to address in order to bring the home up to specs.
We are used to cameras because a lot of our customers have them on their property. But you wanting to watch and listen to everybody every minute of the day shows us you don't trust our expertise and the integrity of our people. We are a professional company and our crews are hardworking people who have earned numerous great reviews from customers over the years. We agreed to replace your siding, but if you think of us as untrustworthy people, we wanted to spare you the anguish this project would have created for you and walked away before we got a chance to even start. You have the right to choose who to do business with, but so do we.
As you know and we tell every customer, we stand behind the quality of our work and ask for no money until the work is finished and our customers are happy. However, based on the reasons above, you seem to be one of the few customers that cannot be made happy no matter how hard we try or do. So we just wanted to spare both you and us a lot of headaches for the next couple of weeks and withdrew our agreement.

When all these happened, I understood your frustration and your need to share your experience with the world. However, I would have appreciated you being fair and painting the true picture, not only the parts that you thought would have the most negative impact.

Yes, the crew messed up a part of your carport, but we are all humans and make mistakes. However, because you didn’t allow us to repair it, we agreed to cover the expense for a brand new, complete carport installation with the company of your choice. We wanted to bring our electrician and take care of the electrical work, but you wanted your neighbor to do it. We agreed to pay for that as well (twice as much than it should have been). Somehow you didn’t mention any of these in your review. You also forgot to mention you still haven’t paid $1 yet for the new siding you like so much. So complaining about how much it costs you when you haven’t paid $1 is a little bit unfair, don’t you think?

We didn’t agree to cover the installation for the new gutters because you went ahead and added gutters without telling us there is an issue or giving us the opportunity to see it. You just sent us an invoice for over $1,700 and expected us to pay. Probably if we would have broken a piece of glass, you would have changed all the windows and send us the invoice for that as well. And again, at this point you still haven’t paid $1 towards the siding installation we performed.

Unfortunately, as with most things in life, it's a minority that spoils everything for the majority. As a company, we have never taken down payments from customers as we believe in fairness to our customers by providing quality service and products, but we expect in return actually being paid for the work we do. We had to contract a collection company to collect the money you owe us and it looks like they know you already because we are not the first company going through this with you. It's a shame that customers who have a history of not paying contractors for work spoil it for everyone else. We understand why other companies always ask for money upfront; it's to protect themselves from the people who never intend to pay in the first place.

We welcome both positive and negative reviews because we truly believe customers can learn from both. From the positive reviews potential customers learn how much we care for the work we do and how hard we work to do the best we can and that we always strive to offer the best home improvement experience to all. From the negative ones, they can learn that in spite of things going wrong sometimes- and they do go wrong occasionally in the complex construction world- we do everything we can to put it right. This is why we do not take any money upfront; it is our promise to our customers that we will do everything needed so that by the end of the project we do the best job possible.

Thank you, Sherrye, for your kind words. It was a pleasure working with you.