Glass Apps - Switchable Glass
Window Sales & Installation
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About Us
Smart Glass, Smart Film, Switch-lite, Switchable Film.
And Switchable
Category
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Business Details
Business Name
Glass Apps - Switchable Glass
Phone Number
(385) 831-6430
Website
Address
28 W. 44th St. Suite 902
New York, NY 10036
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Credentials
1 Houzz Award
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12 Reviews for Glass Apps - Switchable Glass
Newest first
HU-336380925
Average rating: 1 out of 5 stars
Maybe the worst customer service I've ever experienced in my life. I've lived in third would countries where I've had to haggle with internet providers in languages I barely spoke - worse than *that*.
The product - as many others have written - is very likely to fail. While being about 10x as expensive as a comparable normal window, the warranty for the product is about 1/5 as long. At most, 2 years. Be warned before you buy!
Also, their customer service is just ... horrific. I am happy to provide proof through email chains if you want to see for yourself. I had gaps where I wasn't communicated with for weeks and weeks and then offered lame excuses. After a while, they simply stopped responding.
Really, I couldn't imagine a worse experience.
January 22, 2021
HU-189975746
Average rating: 5 out of 5 stars
I have been installing Glass Apps switch film for many years now and have had very little issues, which were mostly resolved in a timely manner. It is a shame to read some of these other reviews and their experience with the company. I only have experience with the switch film, but I have worked with many manufacturers and can easily say that Glass Apps switch film product is one of the best and most consistent in quality across the board. It may not be perfect, but none of them out there are, it’s a custom fitted privacy solution with the wow factor to impress yourself or your clients. It may help to talk with an installer who has worked with these products, along with the manufacturer, to ensure you understand exactly the end product you will receive.
I have enjoyed working for and with Glass Apps throughout the years and have recommended them to many clients. And I look forward to working with them in the future too.
January 9, 2020
Smart Glass Systems, Inc.
Average rating: 5 out of 5 stars
We have ongoing business with Glass Apps. They have consistently supplied us with components for our final products for many years. We've been successful in working with their materials and we look forward to working with them for many years to come. Their quality process holds deliverables to a high level. Their customer service and support are professional and superb!
October 7, 2019
Columbus Construction llc
Average rating: 1 out of 5 stars
Terrible customer service. Sent me form after form after form to sign even after I would sign and send back would ask me to sign it again. You truly feel like your on an island when dealing with them. They take absolutely no responsibility which made me very uneasy in dealing with them. they also collect every single dollar before even shipping anything which also is a terrible feeling. I will never use them ever again and suggest you not to either. Very unorganized and they just don't make you feel at ease. Also my order was shipped late due to them making me sign everything all over again for no reason. Absolutely terrible.
August 14, 2018
Alicia Letayf
Average rating: 1 out of 5 stars
It is sad to find that as I was writing this review, many others have been affected by the same exact problem, followed by terrible customer service from this company.
I purchased 12 white laminated glass windows from Glass Apps. About less than a year after installation, ALL 12 windows began delaminating from the corners. I reached out to Glass Apps for SEVERAL months by phone and emails. No response. Nothing. Finally, in the beginning of 2017, I heard back from them. I was told to file a claim by submitting pictures, documents, and other items necessary to complete the claim. They made the excuse for months stating that the claim cannot be submitting because the pictures I took were not "in the right angle." I retook the pictures, did as asked, and received a "we will get back to you". Finally, in July, they told me that they will "review my claim." 3 months have passed and no response. To all those considering this company, read all reviews.
(Please Note: the photos attached were taken two years ago. The problem is MUCH worse)
October 2, 2017
We order 10 pieces of film and all 10 were cut too small by 4" and 6 of the 10 burned out in 6mo ths. They advertise 120vac film and after research low voltage Is the way to go. I had to reorder my entire project from another company and have had no problems since. Glass apps refused to work with me or warranty there defective product... beware
August 14, 2017
Vincent Trépanier
Average rating: 1 out of 5 stars
This is a bad Company they sent a defective piece with an actual bug in the film and the are refusing to replace it blaming an electrical problem on my side.
April 26, 2017
Hi,
I purchased my window about 14 months ago and had delivery delays in the beginning. It was explained to me as quality issues and they wanted to be sure all was right. I thought that was commendable. That was until I now have problems with my window showing signs of a fog growing in the left corner.
Unfortunately, it wasn't until last month when I contacted Glass Apps and begin searching the web that I was not alone. Not only in the problems but the lack of Glass Apps response. I mean at all. One month, several emails, phone calls, etc. Nothing. And, now I am sure, by what I have read that the warranty is one year and nothing will be done. Of course I have not been told this as I can get no one to respond. Note, you cannot find anyone other than a phone number for the sales rep to contact. There is no management team on their website, no CEO if you search Google. I should have been a more educated consumer. I would recommend for you to go elsewhere. This company does not stand behind its products. READ AND EDUCATE YOURSELF.
July 21, 2016
Dwight's Glass & Mirror
Average rating: 1 out of 5 stars
We purchased 6 units from Glass Apps that delaminated after 18 months. Got ignored and lied to about replacement units. One year warrantee is ridiculous for such an expensive supposedly high tech product. We bought this product from another manufacturer 10 years ago and they still look fantastic, so we know it is possible to manufacture switchable glass that doesn't delaminate after 18 months.
December 17, 2015
seasuntkt1720
Average rating: 1 out of 5 stars
Purchsed 15 large panels of glass, service was poor from beginning, hard time providing ship dates and delivered 6 weeks late. 7 or the 15 delaminated after installation within a week. Glass-apps rep stated that the delays in delivery were due to quality control issues. I see why. Would not send out rep to look at the glass. after owning up to warranty for replacement and shipping the 7 lites. 1 of had delaminated again within a few days of installation. Was told by Steve Spangler that teh last replacement lite would take 8 weeks. Began following up around week 7 for delivery and again got poor service as all they could say is we will get back to you. Afer 3 weeks of following up found out it was not in production. two weeks after they now tell me they will not warrant the product. The owner Thomas has yet to return a call after many attempts nor has anyone from his staff. Value of product was $48,000.00 that we had to pay up front. You know that the product must have issues as i found out they have a weekly meeting to review remakes.
Due to there issues with product i can not complete. Customer is still holding out $10,000.00.
August 26, 2015
peteroyston
Average rating: 4 out of 5 stars
We had two windows installed in November of 2013. It is great to be able to enjoy a nice view out our window and then be able to flip a switch and have full privacy.
August 19, 2014Last modified:March 7, 2015
Comment from Glass Apps - Switchable Glass:
Hello. We apologize for the problem that you experienced with our product. We back our products 100% and would love to help resolve the issue. I checked the website forms but cannot locate any requests for customer support, which is why you have not heard back from us. Please call us at 323-312-5277 and ask for Steve Spangler (VP, Operations). Thank you.
cokeefe123
Average rating: 5 out of 5 stars
We used Glass Apps smart glass for our kitchen skylights. They are excellent to work with and the product works fantastic.
December 19, 2013
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