OPTVUE™

I have 2 optvue windows. Neither have ever worked properly. I had to call repeatedly to get any response. Once I did the " engineer" Deon was condescending and not responsive. It took over a year to diagnose. Parts sent back and forth, etc. Still, they do not open at all. Each has a separate issue. They were 12 grand each. The customer service is appalling. They have lots of excuses and reasons as to why they don't work, some of those reasons were "my fault". Which is ludicrous. Shady business practices. Condescending attitude, and zero follow up. Please respond, optvue. It would be interesting to see what the excuse is now. I will be replacing these expensive windows which is too bad because the only redeeming quality is they are pretty.

Ordered a Optvue window for over the kitchen sink. The glass was damaged when we removed it from the packaging and in all fairness we should have checked it as soon as it arrived but instead waited until we installed it. We have been asking for replacing glass instructions but still haven’t received anything after 4 weeks. Additional the window seal leaves a 1/4 gap when closed on a completely level granite top, they are unresponsive and will not return calls. I DO NOT RECOMMEND THIS COMPANY.

I ordered a Nine-thousand-dollar window from this company. I choose Optvue because of their seamless counter but what they did not tell you was that it leaks. The first big rain flooded my kitchen. I spoke with their engineers, and they promised to send another seal but would not guarantee that this would do the trick. The seal was never sent even after 5 follow up calls, He also suggested to put gutters up and or extend a roof system 6 feet out which I hadn't planned on doing. Now there are just boards covering my nine-thousand-dollar window and it still leaks with boards covering it. Also please don't trust them with your banking information. We received an unauthorized six thousand charged from Opvue. Apparently after discussions with them they illegally withdrew this money from my bank to pay for another client's window. First keeping my making information is against the law and having my money go to another client's window purchase is even worst. After a few weeks of fighting with them they returned my money. Leaking windows, unauthorized charges and never even an appolgy or try to make things right. Questionable company, Questionable business practices. Be careful

I have been waiting for quite some time for fix to a defective window that leaked. Optvue shipped a replacement but it was damaged during the shipping process and now I have two bad windows on property. Optvue is slow to respond. I was hoping to be a reference but now I guess I will be the opposite.

Our Optvue passthrough window is the highlight of our kitchen remodel. Optvue was easy to work with as a novice homeowner who wanted to be hand-on with this purchase. They were clear on process, timely and communicative with any questions, and provided clear shipping and receiving instructions. I had a problem with my bug screen handle snapping off on our 1st day back in our remodeled home. Tomaso went above and beyond to assure me it could be easily fixed. Top notch customer service and a beautiful product.

I purchased your pass-through window from a local window dealer. I want to thank you for ironing out all the details in a timely manner. Thanks for the extra effort on the impact glass for local code compliance. Amazing product! I'm looking forward to your motorized version on an upcoming project. ;-) Thank you, Bruce

Love our new pass-through window. We really appreciate the attention to detail and direction you provided to make our project seamless. Beautiful work!

Deon was very professional and made the perfect window for our outdoor kitchen remodel. He was very accommodating during the design phase and when he found out that I lived in the same city he immediately offered to come over and measure and plan the rough opening with me. He kept me apprised of his progress and when it came time to install he personally came over to oversee the installation of the window. The window is the highlight of our new patio and outdoor kitchen and we just love it!