Panda Windows & Doors
Bifold Windows, Custom Windows, Window Sales, Custom Door Manufacturer
Henderson, Las Vegas, Nellis Afb, Nellis Air Force Base, North Las Vegas, Paradise, Spring Valley, Summerlin, Sunrise Manor, Whitney, Winchester, Entire United States
2019 Winner of Window & Doors Magazine's Most Innovative Patio, Multi-Slide, or Multi-Panel Door
Marketing Director / Creative Director
Panda Windows and Doors
Panda's lines of communication only failed when the clients neglected to keep each other informed of the progress of their project.
Jasmyne reassured the clients with regular test wall photos at the client's request. The photos were not only sent via email but via SMS-text message as well.
Jasmyne and Panda have done everything in their power to keep these clients happy but it seems that issues began when testing issues were encountered which necessarily pushed up the original ship date.
September 16th, Jasmyne advised the customers that Panda needed to replace the mechanisms in the tilt and turn windows due to the fact that the original equipment failed testing.
September 27th, Luba indicated to Jasmyne that she felt that the updated pics were “fake” and then demanded that Panda allow them to pay for the doors C.O.D. which incidentally was outside of Panda’s payment and fulfillment policy.
There had been no complaints from the clients prior to them being denied the requested C.O.D. payment option. To date, Jasmyne has continued to work with the clients in order to resolve the issue in a positive manner which will result in a transaction that agrees with Panda’s established order fulfilment and payment policy.
Panda will update this response when this job has been completed and delivery has been fulfilled.