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About Us
We make vinyl windows and patio doors with the utmost quality.
For information call 1-800-SIMONTON (1-800-746-6686) or visit www.simonton.com today.
Want to know what we're up to? Join us at The Window Seat at blog.simonton.com.
Services Provided
Window Replacement, Window Sales
Awards
Ranked "Highest in Customer Satisfaction with Windows and Doors, Four Years in a Row" by J.D. Power in 2013; also rated Highest in Quality by BUILDER magazine in the 2013 Brand Use Study.
Category
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Business Details
Business Name
Simonton Windows
Phone Number
(800) 746-6686
Website
Address
3948 Townsfair Way
Columbus, OH 43219
Followers
96 Followers
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Write a Review


15 Reviews for Simonton Windows
Newest first
Their Customer Service is horrible. Hope that you never have a problem that you need to contact them about.
May 24, 2023

Comment from Simonton Windows:
Hello, Paul. We apologize for the issues you've encountered and our team would like to help. Please contact the Customer Service Team directly at 1-800-746-6686. Thank you.
HU-64852890
Average rating: 1 out of 5 stars
I cannot get sliding door parts. Waited for weeks to find out that I was out of luck.
The door components are not of good quality!
March 15, 2023
HU-990315639
Average rating: 1 out of 5 stars
I'm currently in the middle of trying to get a window delivered to me from a warranty claim I made in September. I had all new window and doors installed this past summer. Unfortunately one of the new windows developed a crack. I made the claim and then didn't hear from them for awhile. I was going to call and see what was going on. I checked my email and saw I got a "we didn't forget about you" email. I think I got four of those before I got an email saying they were going to deliver it soon, another month or so. I got a call from a freight company saying they couldn't deliver it because I live in a residential area and asked if I could meet the truck somewhere so I could pick it up. Now I was thinking this isn't my responsibility, just get me my window. Anyway I explained to the women named Dee that I actually live next to and across the street form 2 commercial buildings and they both get full size semi truck deliveries all the time. She's said great and that I need to be there to sign for it. I cannot do this because I work when they are going to deliver it. She tells me she will give the driver my cell phone and if I can tell him where to leave it, rather than me having to be there. Great, that works. I then get a call from Dee again on the deliver date telling me she cannot deliver the window because I live in a residential area. She acted like we never talked about this and I was pretty upset when she asked me to meet her driver somewhere. I again explained that I can't do this nor should I have to. She tells me that they will have to take it back to West Virginia and reload it on another truck to get it to me. The call happened on a Monday and she said that Friday or the next Monday it would come..... Surprise! It never showed either day. I wait more days, nothing. I call today and Dee left for the day. The person on the phone gave me to customer service. I explained everything to this lady and she tells me it's not the Simonton's issue but the freight company's...Ahhhhh! I called and left a message with Dee. We'll see what happens next... I will say this I will never, ever, use this company again. All I want is my half of a window, apparently that's too much to ask for.... Oh and the kicker is I was outside my house today on the phone making these calls all while watching a Full Sized semi truck being unloaded right next to my home.
December 19, 2022
HU-793601952
Average rating: 1 out of 5 stars
Major quality issues
Windows installed in 2004, and >50% have failed window seals, some are rusting! Also, some counter weights have failed, with windows flying closed. Looks like I live in perpetual fog. Contacted Simonton, they are refusing to honor warranty, not calling back, playing games when I call them saying they will call back with a 'warranty specialist' who never calls (shocking!). Called Home Depot, they won't help either, keep referring me to the Simonton. Stay away and don't expect any help when the window seals fail.
September 15, 2022

Comment from Simonton Windows:
Hello. We apologize for issues in contact the team. Please send us a message with the name, phone number and email address used on your claim so we can have the Customer Service Supervisor look into this for you. Please understand the Customer Service Team is receiving increased volumes across all channels in the market resulting in delayed responses, phone call returns, warranty processes and email replies. We apologize for the inconvenience. Thank you.
HU-799654813
Average rating: 1 out of 5 stars
I submitted a warranty claim 3 months ago without a email or phone call back. Very frustrated. It is currently -20 degrees in Minnesota and my window is cracked.
At least let me know if your going to fix it or not so I can get it fixed.
February 16, 2021Last modified:February 16, 2021

Comment from Simonton Windows:
We sincerely apologize for the delays you’re experiencing. We are experiencing significant volume increases across all channels in the market and are adjusting lead times accordingly. Could you please send us your Name, Phone Number, and Address along with your Simonton order number to social@simonton.com? If you need help finding your Simonton order number, please visit this site: https://www.simonton.com/support/warranties/locate-your-order-number/ Thank you, Simonton Windows & Doors
Titan Siding, Windows And Exteriors
Average rating: 5 out of 5 stars
I own a good sized construction company that installs Windows and siding. These are phenomenal window and the customer service the second to none. We sell a ton of Simonton windows to our customer and I even installed them in my own home.
July 23, 2017
Supreme Window and Door
Average rating: 5 out of 5 stars
I have been using Simonton Products for over 5 years and have nothing but great things to say about the quality of these windows. I have been to their facilities and was very impressed with their operation. The products are great and very affordable and the lead time to receive windows, doors or parts is the best out of several manufacturers I have used. I highly recommend Simonton.
June 6, 2016
Premier Windows,Inc Premier Windows
Average rating: 5 out of 5 stars
Excellent company with wonderful affordable products, we love their easy to understand warranties. Customer service is always friendly and knowledgable.
May 31, 2016
Alexander Company
Average rating: 5 out of 5 stars
Alexander Company is a proud dealer of Simonton windows and doors. Simonton manufactures one of the best Vinyl windows in the market and stands behind their warranty. With Simonton you can count on great quality, service, and short lead-time.
May 11, 2016
Spicer Bros Construction Inc
Average rating: 5 out of 5 stars
We are proud to be partnered with a window company that takes great pride in craftsmanship, delivery schedule attainment and making customers happy!
February 5, 2016
Better Windows & Doors
Average rating: 5 out of 5 stars
Great Customer Service, Great Window and Door Products for our customers... We are a Window and Door Dealer in North Texas, "Better Windows & Doors", We recommend this product to all of our customers. Competitive pricing, Appearance and performance of Simonton Windows and Doors is 2nd to none when it comes to Vinyl Windows with High Energy Efficient Glass. betterwindowsonline.cpom
July 2, 2015
Erdmann Exterior Designs
Average rating: 5 out of 5 stars
We have been in business doing top quality desings for over 30 years. We haven't found a better vinyl window on the market than a Simonton window. It is the only vinyl window we have used in the past and will be the only one we use in the future. Top quality and customers love the way they look and perform too!
February 12, 2014
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Frequently Asked Questions
How is Simonton Windows rated?
Simonton Windows is currently rated 3.7 overall out of 5
What services does Simonton Windows provide?
Simonton Windows provides the following services: Window Replacement, Window Sales
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3 Comments