1200 Stellar Drive
Newmarket, Ontario L3Y 7B9
Bifold Windows, Custom Windows, Double Glazing, Egress Windows, Window Installation, Window Sales, Window Screen Installation, Lift & Slide Door sales, Custom Window Sales, Curtain wall Sales, Minimal window sales, Glazing
Newmarket, Toronto, Spain, Germany, Italy, Cayman Island, Bermuda, Montreal, Vancouver, Edmonton, Nova Scotia, Calagry, F
ICC, American Architectural Manufacturers Association, Energy Star, Miami-Dade County, Fenestration Canada, NFRC, NAMI, AAMA,
Thank you for your review. We're sorry to hear about your experience and would love to chat with you to resolve and clear and issues. Please feel free to email me directly at firstname.lastname@example.org. I have also notified our team about this issue and we hope to resolve it soon.
Thank you for your concerns and review, we are very sorry you feel this way. Our understanding from our previous communications with you was that all issues had been resolved. That being said if you continue to have concerns please again feel free to contact us directly and we will do what it takes to ensure your happiness with our products.
At Tiltco we pride ourselves on quality products that we have been providing residents around the world for over 20 years. The issues, as mentioned offline, were all related to misuse by the service provider, not the product itself. Regardless of this our team has reached out to you and scheduled a time to come in and fix everything.
As for the screens, we advised these would come in at the end due to their sensitive nature. On any construction site, they are the first items that have a potential for damage. With winter conditions it is our team's responsibility to tell you about the potential damage that can occur when installing these in harsh weather. We wanted to recommend that you wait for the weather to get better just so we can ensure it goes in perfectly post construction. Now that we are in spring our team will be happy to install these at your convince or when you feel the major construction on your site is complete. We can install them earlier, however, you as the client would have to ensure no other trades damage them in construction. This was just a recommendation on our end that we felt you agreed with.
We hope this further addresses any concerns you had. Should there be anything else please feel free to reach out to our team that is currently in communication with you.
My name is Carmela from Marketing. Since I am not involved in the manufacturing/sales end of Tiltco, I would love to chat with you about this issue. Please feel free to email me at email@example.com. I have also notified our team about this issue.