Window And Door Pro

My wife and I recently closed on a pre-war co-op apartment in Kips Bay and one of the first projects was to replace the old, broken, brown aluminum windows (if you've ever rented an apartment in NYC you know what I'm talking about—these "builder grade" windows are ubiquitous). After doing some research, I decided that I wanted to go with Pella and so called the Pella showroom in FiDi who ultimately put me in touch with Chris. He impressed me right off the bat during our initial phone conversation: while we were talking, he pulled up my building on Google Street View and immediately knew what type of windows I would need to get to match what was already there and gave me a rough price estimate over the phone (something that nobody else was willing to do) that wound up being basically the same as the number on the formal quote I received after he came and took measurements. I will say that I had a little bit of "sticker shock" (if you've never done a project like this in NYC, however much you think it's going to cost, it's going to be quite a bit more) but ultimately I decided that it was important to get a quality product installed by a seasoned (and presumably well-paid) crew, as my research indicated that most problems that folks have with their windows are the result of a poorly done install. Once we got the process started, Chris was very good about keeping all the details of the project spelled out in the contract (except the time frame; more on that later), as well as a detailed proposal document that included every last spec of what I was getting, so I knew there would not be any mistakes in my order (and there weren't any). I especially appreciated his patience with me for updating these documents a few times; after my wife and I paid a visit to the Pella showroom, we had a field day with the color, hardware, and glass options. We wound up incurring some upcharges (such as opting for sound control glass, which was a great decision by the way) but Chris was very transparent about all of this and once we finalized all of our choices, his price didn't change. The final thing that I needed was co-op board approval. Fortunately my building is pretty lax and so only asked for a photo showing what the windows look like from the outside (to ensure that they would match what was already there), as well as a certificate of insurance, which Chris promptly provided. Fast forward to the install, which definitely validated my decision to go with Chris and his team. It was a pleasure dealing with Pete, Mike, and their crews. We unfortunately couldn't get the install done before we moved in, but they were very respectful of our junk (I mean, uh, belongings), carefully covering areas before unleashing any construction dust. They even made sure not to track any dust or debris around the apartment or into the common areas of the building (we got dinged in the past for a contractor leaving dusty footprints in the elevator, but not so with these guys!). It was also great that they were willing to work around the fact that we have two cats and so insisted on always designating a safe room to keep them in. Further, they didn't so much as break a sweat when dealing with unforeseen issues, such as one of the window openings being particularly badly warped (the building was built in 1911, after all), thereby making it more of a challenge to put the new window in properly. In sum, these guys are truly skilled at their trade and it really shows that windows are all they do. Though of course, I suppose I won't quite know for sure how good of a job they did until I see how it holds up over the years. ;) The only thing we had to do after they left was some paint touch-up work, but Chris was very clear about that going in, and Mike did the interior trim in such a way as to minimize that as much as possible. I feel bad saying anything negative given my overwhelmingly positive experience, but the one hiccup was that we did have some gaps in communication that led to some dragging of the timeline. Specifically, Chris told me that the estimated window fabrication time frame was 6–8 weeks, but even though we had the contract finalized and fabrication deposit paid on November 14, the install didn't start until February 24, almost 15 weeks later. I can't say whether this is typical, but it's something to keep in mind if you are on a tight timeline. Also, I was surprised that the crew needed a full week to get the install done; the apartment only has six windows. This was a bit more of an inconvenience than I was anticipating (which is partially my bad for not asking Chris earlier in the process how long the install would take, though it's not like he was volunteering this information either). But it's hard to be too upset about that; better that the job get done right than get done fast. It is certainly not worth docking any stars from my rating over these minor points. Enough with the petty complaints. To end this on a positive note: thanks again Chris, Pete, Mike, et al. for hooking us up with great new windows! It's so nice to no longer have top sashes that need to be held up with a piece of wood and bottom sashes that keep popping out!

Chris and his team replaced three bedroom windows in our Park Slope brownstone with custom Marvin windows. The old windows and frames had rotted so his crew had to do extensive woodworking on the outside of the building. We could not be happier nor more impressed with the quality of the craftsmanship. His installers were incredible meticulous, neat, and an absolute pleasure to deal with. We can wholeheartedly recommend him without any reservations.

The crew that Chris A. had on our window replacement job in our brownstone were totally top notch. They replaced 17 windows in our building with Pellas that are beautiful. The exterior finishing was exceptional, as was the rest of their work inside and out. They also replaced a patio door for us, and the work they did on this part of the job was also stellar. Mike and Anthony are masterful at their craft, and were really respectful and thoughtful working in and around our house. I can recommend them without reservation to do window replacement work for you.

This team was completely professional, reliable and efficient. Always pleasant and the job at completion was first class. I am delighted with my window installation and would recommend them wholeheartedly.

We met Chris Amplo 5 years ago for a window job in our first house. Already at that time we were so impressed with his expertise, leadership, professionalism and cleanliness, that we traced him down 5 years later for window restoration in our Victorian home. Removing 125 year old windows without breaking the original framing, was a challenge but Chris and his team did again a perfect job. He also spend time explaining our options for window replacement so we could make an informed choice that we did not regret. And last but not least- they clean up after the job so not a dust speck is left and take all the garbage with them! Highly recommended! The Victorians- Airmont

Chris was extremely good on communications from the start, and he did a very thorough inspection (after our work hours - much of it with a flashlight!) of our door/window opening onsite before sending his estimate. He provided detailed product information (even regarding the testing of the materials) and comparison with an alternative, which reinforced our choice to go with an Andersen E-series sliding patio door, to replace our old cobbled-together and heavily water-damaged wood-frame swing door and separate window panels. His estimate was reasonable and never increased, and he adjusted some of the details in our contract based on our eventual decisions on hardware, finish, etc. -- so we knew the contract was a complete and final record of the job. He made a separate trip to bring us an Andersen sample board with the various stains -- and sure enough, holding up the samples to the existing wood trim in that room made it clear we should order a richer stain than we had planned. Most importantly, Chris works with a terrific team, who all showed up on time, did a quick, quiet and minimally messy removal of the old door, installed the new door perfectly, took away all the packaging and old door pieces, and cleaned up after themselves -- so that when they were done we could just relax and enjoy the view. We are loving the way the new door and screen connect our bedroom to our garden, while keeping out anything we wouldn't want coming inside. It is more secure, more weatherproof/durable, and more far beautiful than what we had originally. We would absolutely work with Chris, Mike, Leonel and Anthony again, and everything we saw of their whole operation was professional, effective, organized, flexible, and customer service-oriented. We're so glad we went this route; our only regret is that we didn't do it sooner.

The installation team was very respectful of our house and us. The job was impeccably done with virtually no interior damage which was extremely difficult considering that some of the replaced windows and window frames were original to our 1870 house. Overall an excellent job.

Chris and his team did a most excellent job installing Marvin Integrity Windows in our 1930's home. They were pleasant to work with, clean and nice. There were a couple of minor fixes after the install - they came back and adjusted with no questions or complaints. Chris is also very clear about process and pricing.

Window and Door Pro just installed windows in a commercial building that I own. I can honestly say that from beginning to end working with them was perfect in every respect - the best of all the contractors that worked on the building's renovation. They were prompt and thorough and informative on their initial visit. The estimate was sent quickly, was fair, inclusive and remained unchanged. Their estimate of installation date was accurate. The window installers were reassuringly expert, very nice to have on the premises and worked quickly and cleanly, leaving the room in better order than it had been. I give them my highest recommendation and intend to suggest them to anyone that I know. I cannot imagine that they would give less than excellent service to any job they undertook.