Windsor Windows & Doors
Custom Windows, Window Installation, Window Replacement, Window Sales, Window Products, Door Products
Ankeny, Beaverdale, Clive, Cumming, Des Moines, Grimes, Johnston, Norwalk, Saylorville, Urbandale, Van Meter, Waukee, West Des Moines, Windsor Heights, United States, British Columbia, Ontario, Mexico, Ames
-Member of United States Green Building Council (USGBC). -Member of National Fenestration Rating Council (NFRC). -Member of Window & Door Manufacturers Association (WDMA) -Windsor’s windows & doors have been used in homes that have acquired Gold level LEED Certification
We are sorry that you are unhappy. I checked with our service department and our records indicate that we have sent 4 service people to examine your windows; a Windsor service technician, your builder, the window distributor's rep, and a rep from a 3rd-party service company. It's reported that all 4 of these people determined that the amount of air infiltration is normal and that the way the weep systems work can allow for mild air infiltration, especially during high wind scenarios. They also explained that the room over the unfinished garage is difficult to heat because of the unheated area beneath it. We regret that you are disappointed, but we have not been unresponsive to your requests for service.
To be honest, this particular job has not been one of Windsor’s finest moments. We recognize that multiple mistakes were made on this order and it has turned into one of those “Murphy’s Law” situations. We want to assure you that this does not reflect Windsor’s normal performance, and we are embarrassed to say the very least. We have been in communication with your distributor and are working hard to make things right.
We are glad that you love the look of your windows and that the delivery went well. We spoke with your local Windsor distributor, and it sounds like they are working with you to resolve the situation, which is great.
Windsor is committed to ongoing improvement to ensure that the windows and patio doors we produce continue to meet our high standards. We strive to be easy to do business with -- for both our dealers and customers.
On the off-occasion that an issue should occur, we encourage customers to reach out to their local distributors as soon as possible to ensure we can do what we can within the scope of the warranty to remedy matters. If the dealer is unable to resolve the issue, our customer service department is available Monday – Friday from 8am-5pm Central Time at 1-800-218-6186.
Thank you for the time you spent to provide feedback – we appreciate it!
We are sorry you are experiencing issues with your new windows. It does sound like your distributor is taking care of you per our warranty. Occasionally things will happen during shipping or install, etc., that require extra care, but that is what our warranties are for, and we do uphold them. In the future if you need our help with a warranty claim, rest assured you can always contact your distributor or Windsor customer service directly at 1-800-218-6186, and we will be glad to assist you in any way we can. We want to thank you for allowing us to opportunity to help you should you need further assistance.
Thank you for making us aware of your concern and thank you for your patience while we looked into it this past holiday week. Our Director of Sales, Scott Renke, would like to learn more about your situation and address your concerns directly. He is out of the office this week, but will be back in the office on Tuesday, January 2. Please call 1-800-218-6186 between 8am and 5pm Central Time and ask to speak to him. He is expecting your call.