Gordon's Window Decor
Blind Installation, Blinds & Shades Sales, Custom Blinds & Shades, Custom Drapery, Custom Retractable Screens, Exterior Shades, Interior Shutters, Motorized Blinds, Plantation Shutters, Residential Window Tinting
Burlington, Charlotte, Colchester, Essex, Essex Junction, Hinesburg, Huntington, Jericho, Jonesville, Richmond, Shelburne, South Burlington, Underhill, Williston, Winooski, Plattsburgh, Middlebury, Hyde Park, Grand Isle, Milton
SBA 2015 Vermont Family Business of the Year, BBB, Vermont Businesses for Social Responsibility, Remodelers Council, HBRA of Northern Vermont, International Window Covering Association, Fabricator's Alliance, National Window Covering Alliance. Vermont Businesses for Social Responsibility
I apologize for your frustration. I just spoke with Nick regarding these conversions. It sounds like what he was trying to explain was that we could do the conversion but we found that the rate we had been doing them years ago was not at all sufficient to cover our costs so we stopped offering them in general. When we looked at the conversion process we realized that the steps involved were far more then in the build of a brand new shade (we need to take the shade apart, recut the fabric and recut the metal because there are different deductions, redrill the fabric, cut new rail, add an additional clutch and reassemble the entire shade.) All of that being said, more then anything, we are invested in making sure our clients are raving fans- as a small company in a small state every client matters. What can I do to renew your faith in our company?
Kelly- 802-598-6072 (cell)- firstname.lastname@example.org
I am so sorry about all of that- that sounds incredibly frustrating. I really do want to get to the bottom of this- all of our EcoSmart Shades carry a 10 year warranty so the repairs you needed should have been free of charge. I would really love it if you would reach out to me 802-338-9344 or my email is email@example.com so I can pull your file to find out what is going on.